Spring Arbor Senior Living

The leadership does not follow directions. We had nothing but problems getting my mother.The care she needed in the memory care ward. There were several very good attendants there but overall the staff was inadequate. There were mysterious falls that they never knew what happened.

Dominion of Anderson is a wonderful facility. It is clean, with kind and caring staff, good people, and great food. Unfortunately, my mom was not a good candidate and they couldn't house her in either Assisted Living or Memory Care after attempting to move her there. It is an unsecured facility where people can easily leave the premises if they don't want to be there, which was the case with my mom. I wish I had known that their Memory Care wing was unsecured before moving my mom's belongings and some of her furniture there. I would have given this place a 3-star rating (for my experience) if they had not cashed the check I wrote them with my mom only spending a total of 2 hours there. It took a little over a month to get the money back. Also, I wasn't offered much in the way of help when it came to moving her stuff back to her house.

My loved one was previously a resident at Wickshire Steele Creek. The admissions person was nice. Staff & communication: a few were friendly and answered questions. Most were lacking people skills, compassion, patience and seemed to want to get you off the phone or pass it onto another person only to get an answering machine most of the time. We were over 2 hours away and work full time jobs. Overall, the communication was bad. I left emails and voice messages with no returns. I had to keep calling. The move in process was medium. Half of the staff was rude out of 3 people: 2 rude. 1 helpful. The meals were fine. Clothing, upon leaving, my loved one only had 5-6 items of his to take with him. Shirts and jeans, 1 pair of socks and his shoes. Who knows what happened to all of his clothes! That's a problem in most facilities. Waste of an elderly person's and family's money. The facility smelled fine and seemed clean. Once checked out to relocate, I signed a form for medication that was left belonging to my loved one to be sent to the facility that he was moving to. Then I was billed for a month's worth regular prescriptions that didn't even leave with him. The bill wasn't paid for, over $400 to Omnicare, by my loved one as he didn't leave with what he was charged for. It's a beautiful facility, but I wouldn't recommend it to anyone.

Staff kept changing without notice, incorrect meds given, pretended not to receive emails and ignored my phone calls. Made my Mom sick with bad food and was hospitalized with no notification to the family. I will never refer anyone here ever. The staff that cared for my Mom was good to her but the new Administrator was very flip and uncaring about my Mom and her overall care. Wickshire changed Administrators 3 times in one year. Not a good look and was a very unpleasant experience for family and my Mom. My Mom got e-coli from Wickshire and it was downhill for her from there. Then they rejected taking her back. She's was pretty okay prior to that.

Dominion of Florence community needs more staff for number of residents. They need to be better trained on how to approach residents with dementia.

My husband was at Windsor Manor for around 7 weeks before he was ask to leave, with no 30 day notice. Even though they are Memory Care I would not recommend sending a spouse or a loved one there as they are not qualified to handle anyone with Dementia or Alzheimer’s. He did wander, which is common with people with Dementia, but no precautions such as an alarm on his door were put on until the day he had to leave. He did enjoy his time there and the staff was friendly but not trained well enough to handle my husband with Dementia. It was very traumatizing to move him without any notice and have him come back home until we could find a facility who does know how to handle Memory Care patients. It was also stressful for me when I got the constant phone calls telling me my husband did this and he did that, it’s supposed to be a memory call facility so they need to know how to handle these situations without calling me all the time.

The patients are not very well supervised and my father in law walked out of the gate and walked along a four lane road unattended. They need better structure for memory care patients so they aren't free to get into trouble. I would not recommend Spring Arbor of Wilmington for those who are looking for memory care.

1. Turnover is unbelievable…which tells you tons. 3 Executive Directors in less than 2 years, 3 Resident Services Directors (NOT RN), food is mediocre at best, cleaning staff is horrible. We actually clean our mothers room every time we are there. The Dr couldn’t care less and has zero follow up or follow through. Really… just say no.

I'm not happy with them and wouldn't recommend the community to anyone. The community was supposed to start Physical Therapy with my loved one and they never received this. The family had to pay for the pendant to call for assistance for our loved one to use. There was a time that the staff told my loved one to stop pressing the pendant because they were pressing it too much. Also, if the resident pushed the button it would clear the original time stamp. The family even saw that it took more than 5 minutes and the staff never show up after the call button being pushed. The family was left alone with all memory care residents during meal times. There is one staff member for 17 residents. I feel the staff aren't trained that the community hires people off the street. My loved one was sent to the hospital from the community dehydrated, malnourished and pneumonia. The staff would walk away from assisting my loved one with showering, even though the family requested assistance with showering.

They are overpriced and understaffed to the extreme. They misrepresented who they would have available on staff. When we first brought my friend in, we were told there would be a 24/7 nurse on staff. Later on when he broke his hip, they had no nurse on staff or any other medical personnel in the building. Regardless of credentials, there was no one around for me to call out to for help, so I had to hunt somebody down, and they called the fire department. The room he was in was not clean. His toilet and sink were unclean to the point that I felt the need to clean it. There was no timeliness to housekeeping services. I had previously experienced a different facility with a family member of mine, and that facility was great - far superior to what we experienced here at Canopy.

Allegro Winter Park was not a good fit for our family member. We had several areas of concern. First, the facility has no limited nursing license so they default to sending residents to the hospital. Staff did not consistently check on residents every two hours, per regulation. Staff did not respond consistently to the emergency pull located in the bathroom. Several times when we asked a staff member for help they said they would return to help and then never did. It is near impossible to get administrators on the phone because very few (only one) was willing to provide a direct line; voicemail boxes were often full so it was not possible to leave a message. On several occasions when we called the main number we were hung up on. In sum, communication from the facility was very poor. In fact, on one occasion our family member was taken by EMS to the local hospital and no one from the facility ever notified us, which is unacceptable. I would not recommend this community.

We thought it was good in the beginning, but there were things occurring we didn't know about at first. I would not recommend them. We experienced theft - our loved one's rings were literally taken right off of her hand. They were short in staff, and she was not getting the are she needed. They said they would do things and never did them. One Friday night, her fire alarm battery kept beeping in her room, and they told her she would have to deal with it until Monday when maintenance was there. We ended up having to take care of it ourselves. If a person didn't have family able to monitor things, I can't imagine what it would be like. For a very fragile population, it's sad that they don't improve their services.

We didn't see people around at all, so we didn't get to see any communication between the staff and the residents. The one time we saw residents, they were kind of just "not there."

This community was very clean and new. The room sizes were smaller and we needed a bigger space.

This community had more acute residents, with great wall décor.

This community had more acute residents and great wall décor.

I was not impressed with them at all. It really felt like a traditional nursing home. When you walk in, the smell of body odor hits you right in the face. I knew right away this wasn’t the place I would put my mom. Surprisingly, there was not that much of a difference in cost compared to the place that we chose, which was so much nicer.

Father-in-law had respite care there for a week. Leadership staff unavailable for a week during off site training. Facility didn't seem to be ready for patients.

My husband went to the “cottage” The day I took him there, no one to actually him in (knew he was coming). Had to fight 3 days to get room from 72 to 77 degrees. The Director of the cottage has ice water in her veins. The place wasn’t what they tell you when you visit. Pulled my husband out after one week. They more interested in doing decorations than taking care of individuals. When I wrote the letter saying I was pulling my husband out, no one ever contacted me, saying anything about being concerned. Apparently all they were concerned about was they had my money.

Too hotel-like for mom's liking.