Spring Arbor Senior Living

I do not recommend this facility. Weak and unresponsive management paired with declining service is not worth the very high price. This is a beautiful facility that makes promises they do not keep. Whether it be promised IT support and help with computers, TVs and phones, a ride to the doctor or store, or assistance when a medical emergency occurs, none of it meets basic standards. Just over 18 months now and repairs from a water main break in a wing of the facility have not been completed. What has been "completed" work to repair walls, molding and trim is shoddy. And I just found out they have been serving the "gourmet" dinners using paper plates and plastic ware. Numerous complaints to Management are ignored. What is my Mother-in-Law paying for?

My opinion was it was a very nice looking place. She was there two days they sent her to hospital and then notified me she couldn't come back so I had to move her again. Last year was horrific. They made it even worse. Get an elder care lawyer to teach you the steps. Most people have no idea what they are doing and are desperately looking for guidance.

This review is specifically regarding the memory care component, not the entire building. The sales managers will say and do anything to get you to pay the [fee removed] entry fee and move your loved one to their care. After we explained, repeatedly, that Dad needed medication to help him rest and combat his Lewy Body Dementia hallucinations, they assured us that their geriatric psychologist would see him right away and get him started with medication. This never happened. Instead, they insisted that the man who entered the building walking independently for 80% of the day (and using a rolling walker the other 20%) needed to use a wheelchair "for safety", and did not address the sleeping problems or hallucinations until Dad "started causing problems with other residents". Just one week in, they hospital dumped him at our least preferred hospital in the area and told us he could not return. There is a reason the Memory Care unit's nursing supervisor left, and a reason so many rooms empty.

I would not recommend this facility. The reality is that you are only as good as your employees and that is were the challenges are. Some of the employees are not interested in working hard for the residents as their hearts weren't in it. More interested in staying on their phones, tablets, etc. Food and cleaning are subpar. They try to charge extra via a point system as much as possible and raise rates yearly but do not take care of their people. Seem to only be interested in their occupancy rates, ie. more money coming in monthly. Too many challenges to justify the cost. Again, I would not recommend.

They have a horrible response rate to residents needing assistance .... if onsite long enough you will hear the buttons never being answered for long periods and nursing staff bringing children with tablets to work .

Seemed to be a nice place, but as time went on, I was not at all happy. The doctor and three nurses told me to get him out of Dominion ASAP and they said not to delay even if I had to take him out of there myself.

Alto may be ok if a person is mobile, but other than that not. The second day my mom was there, someone defecated on her bathroom walls. It couldn't have been my mom, since she couldn't get up on her own. The bad thing is that none of the staff was going to clean it. The room smelled absolutely horrible and they told me the cleaning staff left already (this was 5pm). I had to keep going to different people until finally a nurse cleaned it since the aides refused. If I wasn't there, they would have left it until the next day. My mom got fractured back there, and they said no fall occurred. I got there and I could see my mom was in extreme pain. They were only going to give her Tylenol and said the doctor was not able to be reached. I made them call an ambulance and sure enough she had fractured vertebrae with ligament damage. My mom thought she had to pee a lot and the staff would get mad because they were short handed. My mom's memory was bad, but she did remember traumatic things. When her back got fractured, I asked if she fell and she said no, which matched what Alto said. However she said "They were mean to me when I couldn't pee". Fractured backs could occur just from odd movements with osteoporosis, but my mom also has ligament damage so something happened, which was denied. I am guessing that the staff may have put her back into her chair aggressively after she didn't pee, but I will never know. If I was to do it all over, I would have a camara installed in the room. It is probably the only way to better protect your loved one.

I was n a emergency situation with my father who has dementia and had became very violent towards me. I needed to place him asap . This is the only place that returned my calls. That being said . Dad never stayed one night there . It's very pricey. He was never released from the hospital. He could never afford to pay what they wanted a month. He got a check back for [removed] I paid over [removed]!!!! To bad for you !!!! You signed a contract so do not go there unless you are 100 % sure !!! I think it was pretty crappy of them not give some money back more than [removed] .. They do not care..

I would not recommend sending anyone to the Dominion. First, we paid extra for my father to have the call button since he was an one person assist to help him in the bathroom in the shower. What would a typical older person do if they press the call button that they wear around their neck, and no one comes? people would push the call button again, correct? Well at their senior living facility if you press it a second time, the call button is turned. They also told my father to quit pushing the call button and took it away from him. That is bullshit! Secondly, as I stated earlier, my father was a one person assist. They refused to help him on and off the toilet. They refused to help him take a shower. I honestly believe that putting my father in the dominion contributed to an earlier death. When he was admitted the last time to the hospital, he was diagnosed with malnutrition in dehydration. and where was he living at that time? The Dominion. My father was supposed to start physical therapy within 10 days of the start of his residency, that did not occur. My father was also supposed to be on insulin and blood thinners at his stay at the Dominion. They were not giving him insulin or his blood thinners because I don't know why they could never tell me the reason why he could not get his medicine. The memory care unit at the dominion is a joke, the ones that were in diapers, wet and smelly diapers all day. They were only nice when they knew somebody was around. The first day we moved my father in, my son press the call button. No one came so he gave them a a bad review on Google. The next day I went to go visit my father I get called into the office and got yelled at because of a review that my son put based on his experience with his grandfather at this living senior facility, I'm sure I can go on for another 10 pages, but in my personal experience, this place needs to be shut down.

My friend stayed only one (1) night at the Dominion. Although we didn’t know it at the time, she was beginning to deteriorate badly, both physically as well as mentally. After falling three times her second day there, I was called and told she was being taken to FRM=C; they were afraid she’d broken her hip. The next day, I was called and told she could not return to the Dominion. I’m still waiting for a partial refund of her first month’s rent, more than two months after she left the facility and three weeks after she died.

My loved one was sick with an infection and they sent her out to the ER and they said she had a stomach virus and sent her back to Wickshire. My loved one called me the next day to say she still didn't feel well and was throwing up until the next time and that she needed to go to the hospital again. The girl is going to say that all they can do is send her right back. Long story short it took my mom to continuously throw up and her blood pressure to sky rocket in order to be sent back to the hospital and now she is sick there. More staff and better doctors to check on the patients would be an improvement. They could also have a cleaner facility and cheaper prices for their care.

Did not try to work with patient’s family or Doctor to try and adjust his meds so as to reduce aggression. Gave patient and family 14 day notice, but would not let the patient come back to the facility during those fourteen days unless he had a private paid (by family) caregiver round the clock.

The meals were okay. The staff didn't call me when my father fell two separate times. I had to find that out when I came into his room and found bloody bandages. They were also more interested in eating their food than they were helping patients. This wasn't at meal times. It was just during the day or evening. The head of the ward my family member was in didn't know pertinent information about my family member, nor did the facility nurse. I would not recommend this facility to others. On the face, it appears a nice place. They do not take care of their patients in a caring manner.

virtually everyone was competent and professional, the facility was beautiful and clean, the food was extraordinarily good for a facility, they had multiple activities every day... They also have polished marble floors in the bathroom... even in memory care. In addition, there were no covers or precautions to prevent residents from turning the water on by themselves. After a month of improvement and doing well, my husband fell 4 times in 9 days. His last fall, he never recovered from, and after a hospital stay that required a second brain surgery he came home under hospice care, never walked again and passed four months later. I complained about the floor multiple times and nothing was done, the staff even complained when I brought in a non-slip rug and often removed it... I visited several times before moving him there. The residents were clean and engaged. I thought I was doing what was best for him. If someone didn't have mobility or memory/fall risk issues it may be fine. However; I still believe the bathroom floors are a critical design flaw and safety issue for anyone. The staff knew it was an issue, I was there one evening as they mopped the floor and was warned to be careful and not go into the bathroom because it was slippery... and I am able bodied. His room had premium vinyl flooring... only the bathroom was marble.

I showed up for what their Website described as an “open Wednesday “ I.e. tour without appointment. They had nobody available to do a tour. The (legally mandated) bulletin board in the lobby had a notice from the state indicating they had lost their license in [date removed], reinstated in February. They are not currently taking new patients. They also do not accept Medicaid patients. I assume this is because they cannot meet the requirements. I had checked on this place a year or two ago. Medicare had given them an advisory back then. I’m stunned and confused that “A Place for Mom” gives them such a high rating.

Tremendous turnover, staff is a speedy revolving door. Food is pretty bad, sometimes (no kidding) a hot dog on a piece of white bread. Not the "chef inspired cuisine" in their sales pitch. No RN on staff. They don't respond to calls for help from neck worn transmitter. Executive director is as useless as a box of rocks. Housekeeping is hit or miss, went a month without any housekeeping front the canopy staff in early 2023, high turnover of all staff. They are on their fifth (useless) executive director in two years (no kidding). Two executive directors have been fired in the past year ([dates removed]) one for stealing funding from residents. Please feel free to inquire about this statement with their sales staff. Sadly, I made a mistake placing my loved one in this facility, I thought they would be better, or at least adequate. Unfortunately, new and shiny doesn't mean "good". Don't believe the sales pitch from SRI (lack of) management - the canopy at Walden Woods. STAY AWAY!

My aunt died after being there 1 month. I believe Dominion is directly responsible for her death. Nursing care services were not good. She had multiple falls and UTI's while there. She became septic. They were not providing adequate care. It was a heartbreaking experience.

The Canopy at Duval Station may appear real shiny at first glance but as we all know looks can be deceiving. The very same “memory care” facility that LOST my grandfather months ago recently kicked him out in the middle of the night (without any warning) for exhibiting the characteristics of a typical dementia patient. Their staff member lied about the incident and it wasn’t until the family insisted on seeing video proof that the truth was brought to light. Please, if you are considering trusting The Canopy with the care of your loved one, be very leery and watch for red flags so you don’t have to endure the same heartache my family has.

Think twice about sending your loved one to this facility. The staff don't take good care of the residents and their very rude. I would advise to definitely do research before putting your loved ones in this facility

I work in the industry and HarborChase is one of places I come to see patients. The managers in charge don’t seem to know what’s happening most of the time in their own building. Nursing seems to care but they don’t have enough help. I prefer working in some of the other nearby communities because they run more smoothly and seem to have happier and healthier residents