Spring Arbor Senior Living

This place looks new and shiny, but the management is inept, corrupt, and is dead set upon billing for everything that was promised by their marketing person. Watch your insurance billing statements for mystery prescriptions from unknown sources (read: insurance fraud). Don't ever think you can eat with your loved one without paying. The food is really and truly awful, regardless of what the website claims, pick up something for your loved one at Burger King or McDonald's on the way if you make the mistake of renting there. If you think a half of a grilled cheese or hot dogs are suitible meals for adults, this place is really for you. You've been warned....

This facility assessed and accepted my friend’s mother yesterday, and was made fully aware that she sundowned and was having issues with being combative (which is not uncommon with dementia patients.) My friend was assured this was not uncommon and that the facility could handle it and had procedures in place. The poor mom was there LESS THAN 24 HOURS. The facility was having issues with her, and clearly did not want to take the time to deal with her patiently. They wanted to send her to the hospital to get her medicated as a first option, which is not appropriate for dementia patients. Biting can absolutely occur in dementia, particularly when someone feels cornered, restrained, frightened, or doesn’t understand why someone is touching them. It doesn’t automatically mean that the person belongs in a psychiatric hospital!!! Rather than reaching out to the family, the facility called the POLICE today on this poor, confused lady in her 80s with dementia, then they forced involuntary dc.

If I could give Alto at Walden Woods 0 stars, I absolutely would. This facility should honestly be called the “Roach Motel” because the conditions are disgusting and unacceptable for the elderly residents who live there. The rooms are dirty, moldy, and full of cockroaches running in and out like it’s normal. Residents in memory care are constantly being neglected, left sitting wet for long periods of time while workers sit behind the cameras vaping instead of actually watching and caring for the residents the way they are supposed to. The facility is always short staffed, especially in memory care where only 1–2 workers are expected to care for over 20 residents at a time, and half of those residents are wheelchair-bound and completely dependent on staff for everything. Showers barely get done, medications are never administered correctly, and basic care is constantly overlooked. Management clearly plays favorites with employees and talks down to residents. Plz dont put ur family here

Attending staff is great but, I would not call them nursing. Something happened that I intend to find out about because when she went to the hospital we found out today from nurse [Name Removed] that the only way the EMS Paramedics revived her was with narcan.

My mom absolutely hated Alto but is now at [community removed] and really liked it. Every aspect of [community removed] is so much better. The staff at Alto did not advocate for the residents and it was a nightmare for our family while my mom was there.

The assisted living side is good, but the memory care side.....I would not recommend for anyone. They do not have enough workers to take care of how many residents are living there. Most of the residents sit in the little lobby watching TV all day until it's time to go back to retire to their rooms. What a life!!! I feel there isn't enough effort to try and help these residents reach their potential. My mom was losing all muscle control in her legs from being in a wheelchair all day then put to bed. She was almost bedridden which I fault this company for. We moved her and guess what.... she is walking to the bathroom on her own now. I would not recommend this place at all!!!!

It is a beautiful place and a great concept- they just do not have enough staffing CNAs/Med Techs/ Transport people etc We felt very mislead. The sales staff may not know about the staffing situation and that it can take up to two hours to answer a call from a resident's communication device, for restroom need. There are also many falls unreported. Our Dad was there less than a month and fell three times and were only told about two.

1 = 1 2 = 4 other than when they let my sister sit in her urine and it trailed across the floor 3 = 4 some where friendly 4 = 2 the women in charge of the cottage made fun of anyone who helped my sister. 5 = not sure 6 = never gave her enough water 7 = 1. Activities were on the calendar but never happened. 8 = 1 after her second trip to the hospital my sister brought her home. My impression is they don't care about the memory care patients. Visiting is just getting a sales pitch. That is why they set up a time. It was sad because we had thought we found a great place.

Pricing goes up constantly Billing involves overcharging. Mgmt dismissive Intent of eviction is frequent if you challenge billing errors,send emails if neglect of running out of meds, not checking every 2 hrs overnight, Filthy room, stopped up toilets,rarely give 2-5 min. To talk to resident just to say they care. In and out. Cut call bell off and tell resident they will be right back and they rarely due but reset call bell so timing on respond is in their favor. Management turnover is constant. 2 directors 3 activity directors 3 head of nursing , housekeeping shortage tech shortages etc. All in 1 yr. Very rundown facility inside and out. BEWARE lots of vacancies

My mother only stayed there one month. It was so bad I had to pull her out of there. I was promised things that my mother would receive and never did. They told her if she wanted to eat she had to leave the room. So I was bringing my mother food that was supposed to be served instead I was having to bring her food. She was supposed to get a beeper to get ahold of staff. They told my mother if she fell down craw to the bathroom room and pull the emergency cord. I never did get my deposit back nothing. That has got be the armpit of the world. They were rude called me a liar to my face. That's one thing I can not stand for is a liar. And that's exactly what they did to me. They would serve cokes and anything they wanted. The people down stairs were my mother was you only get tea or water. It was like I was putting her in prison bread and water only. Upstairs you order anything you want. They treated my and my whole family with disrespect but took my deposit after treating me and my family like crap and I do mean crap . Since that time my mother passed in may of this year. If it wasn't for going back and forth to Tennessee I would have sued them for everything they have. But I was trying to take care of my mother. I never would have thought that anybody could be as heartless and cruel to a person. I would not recommend this place to keep a dog. It was so so bad people in the hallway peeing on their self and nurses walking right by it was pathetic. I could go on but that alone was bad enough.

The activities are very juvenile. The staff is less than friendly and not helpful. The food is basically horrible and very unhealthy. There is so much salt on everything. All they care about is making money. They do not care about the well being or comfort of their residents. It is despicable how they never advocate for their residents.

Since acquired by Sandhills in Feb, rating 1. During the transition my husband was getting fewer showers due to being combative.. Staffing was erratic but came across 2 female aides on separate occasions who had no difficulties. Rare to find implementation of proper approach techniques. Director discretion seemed diminished. New protocol seemed to require ALL parties in any incident be transported to Emergency. Seems like you pay as much for incompetency as competency. Feel like a pawn in a shell game

The staff have been wonderful. My dad is very comfortable with them. . They're local, very accommodating & they seem to truly care.

This place is the worst, disgusting, rude and impatient staff. The laundry list of evidence we have with lack of cleaning, showering and the rude staff is insane. There’s no compassion for the elderly people living here that are confused and scared. Lack of empathy and patience. The staff is lazy when we go in a lot of times they’re standing around or sitting doing nothing. No engagement with the people living there and rooms are dirty, people are sitting all day soiled in their clothes. Completely unacceptable. Steer clear of this place!

Would not recommend for a person with memory care. They are understaffed and pushy. That is what set my husband off 3 times and told not to come back. They ripped me off for my payment. He is doing so much better at his new facility. Not as fancy but he is gaining weight back and they even take him places. It was a mess from the start. The people are always out eating somewhere instead of doing the job. Rating of poor for memory care and the manager [name removed] has no empathy.

Horrible place!!!! Memory Care is what I’m writing this review on! Our mom was placed here November and we pulled her out end of May…way too long!!! Food is HORRIBLE! Staff is lazy and as long as you don’t mind your loved one eating in a dining room with dirty depends lying on the floor I would recommend you look elsewhere! Christmas morning she ended up with a broken wrist and no one knows HOW…WiFi is horrible…just DO NOT LEAVE YOUR LOVED ONE HERE!

What Spring Arbor could improve on would be the response time to resident call buttons

I'm afraid I do not have a high opinion of Rosewood Village. My husband was admitted to their memory care unit in [date removed]. He was assigned an unfurnished one bedroom apartment, so I hired movers to transport his furniture. He was at Rosewood for 23 days when he got aggressive at a community meal and started throwing things around. The facility sent him to the Emergency room to have him checked out. The Dr at the ER checked him over thoroughly and found nothing wrong other than his dementia. By then, it was late at night. The ER called Rosewood to tell them that [name removed] was on his way back. Rosewood refused to take him back. Didn't even suggest that we work with his medicines to reduce his aggression. In the middle of the night I had nowhere to take him other than back home which was very confusing for him. I had to hire movers to transport all of his furniture back home. I was not able to place him in another facility until over 30 days later. He finally went to [community removed], where the staff were told about his aggression and were willing to work with him to adjust his meds properly. He has been at [community removed] over a year now, and gets excellent care. I cannot understand why a place like Rosewood, who agrees to house dementia patients, would throw them out at a first incident. I would never recommend Rosewood to anyone!

[name removed] was the intake specialist. She was very nice and helpful. Once my mom was in facility she got an UTI very quickly and was sent to hospital and then moved from assisted living to memory care. Days later the staff allowed an unauthorized niece to unlawfully take my mom out of the memory care facility against my wishes. I was the POA for my mom. Needless to say the story is much longer but I was highly disappointed in the staff and Director. The Director left his employment very soon after. Whether he resigned or was fired is unknown to me. I would not refer anyone to that facility ever!

The friendliness of the staff was Initially 5, Then reality set in for a 1. Did only the basics. Sat behind the desk and called out to clients to correct them. Rarely saw them doing anything except gossiping with one another. My Mother was on the Memory care side and we got calls daily about her walking around (She had a compulsion to walk). They wanted them sitting in the common TV area or in their rooms. All the promises of therapy and activities were smoke and mirrors. Their idea of exercise class was turning a video on the TV with no supervision or help to participate in the exercises. We moved her after a few months to a new facility that held to their promises. She escaped the locked facility twice. Luckily the grounds keeper brought her back in. A locked facility! When we received the call they acted as if it were our fault. That was the last straw. We would have removed her sooner but, the search and wait list kept us from being able to move her. We had such high hopes and were so relieved and trusting that they truly cared and wanted to provide the best care for our Mother. Unfortunately that was not the case. I would recommend you avoid this facility if your loved one has any form of dementia and cannot participate in their care