Spring Arbor Senior Living

The administrative staff is extremely slow to process clients' paperwork and ignorant of the clients' needs and status/required support. My mother was still not in the computer after 2 weeks. The PT called about therapy for my mom 2 days after she died. They didn't follow the DNR directive because it "wasn't in the computer" even though it was in the hard copy file. Our family is facing huge hospital bills now. We paid over $[removed]when my mother was admitted. She died 5 days later. We're still waiting for the refund so we can pay the unnecessary/unexpected/unauthorized hospital bills. The director said she would "take care of the refund" when she called to tell me my mother died. It's been 3 months. The staff on the floor is good.

my mother was there (new facility) for a year in the memory care unit. Started off good but ended up in hospital 6 times for UTI 2 of which hospital kept her a week which ended up in rehab facility (all of them are terrible) for over a month. The staff turnover rate was very high. Corp. should of been there to help. Personal items always came up missing & clothing was washed improperly. No one ever answered the phone not even hospitals could get thru. As of [date removed]we took her out even tho they had hired a good mgt person that tried to make things better the nursing staff did what they wanted because they knew they couldn't be fired. Fact. My mother is so much better where she is at & back to herself

They did a good job with explaining, what they thought their services were, which was completely the opposite. They had limited activities for my loved one. There was limited staff to take my loved one, to participate in the activities. They need to do a better job with matching residents with someone, who handle their cognitive needs. The food was horrible, and was often cold. Overall, It was a bad experience.

It wasn't a right fit for my loved one. The food was not good. They did not have cable available in the memory care unit. They promised things and did not follow through. I would not recommend to other families.

1) poor management, Director is useless. High employee turnover. 2) lack of quality care. Issues ignored when brought to staff or Director. Mom ended up hospitalized due to lack of care. 3) Food is atrocious. Elderly with dentures or no teeth being served large, hard Al dente cooked vegetables, unmarinated meats, etc. New place buffet breakfast, choice of eggs by Chef, restaurant menu lunch/dinner, all day menu if miss mealtime. Diced, minced or pureed if needed. At The Canopy, Director [name removed] said, “we cannot cater to everyone and nobody else complains.” Well STOP saying you are a luxury place. There are places that cater in similar price range. 4) Poor cleaning. 5) VERY limited outings as new Activities Director said could not drive the bus. New place goes to zoo, aquarium, theatre, art shows, etc. New place has clubs for varying interests. 6) No safe place to walk for exercise. New place has trails with benches to sit along the way and full gym. New place better care!

White Springs is a beautiful facility, but that’s the only positive. While I could write a novel on the negatives, I’m going to focus my review on two primary issues from our experience with my father-in-law’s time at White Springs. First, the corporate, impersonal style of management. Secondly, the quality of care promised and the care actually provided. [name removed] , the Executive Director, is a horrible person to have in a leadership position. As someone who also runs a business, I’m astounded that she is in management. This woman is interested only in quota, and does a terrible job at hiding it. She will bulldoze you any time you try to speak. We had multiple phone calls with her as well as an in person meeting with her, a White Springs nurse, a hospice nurse, a hospice social worker, and a hospice doctor. After the meeting, we and the hospice team were ALL in agreement about [name removed]. We were dumbfounded. She was incredibly rude with no interest in what anyone at the table had to say.

We were not at all impressed with our tour experience at Spring Arbor of Apex. In fact, we took them off of our list the second we walked out of the facility into the parking lot after the tour. The facility was not clean, the residents did not look put together, it was just a bad experience from the beginning to the end.

Not impressed

We left Allegro only after a few short months. The Executive Director SHOULD NOT be in senior living care. The facility is beyond POORLY run. And managers were leaving right and left. Our father sat in dirty diapers for HOURS, food was INEDIBLE, housekeeping was almost non-existent, and we had to call 911 to get our Dad off a commode after attempts to have Allegro staff help, NEVER arrived. And that is just the highlights of our experience. We know of at least 5 other families that also left Allegro for the way it was run. It is OVER-PRICED and severely UNDER delivers. Stay away. You've been warned.

This is not a place that’s you should consider for a loved on. It has frequent staff turnover, no transparency in what is going on. Zero communication and dismissive and condescending administration. The staff seems to have no support , the memory care floor looks like its mostly empty and dark. No engagement or activities for the residents in memory care. My Mother would often have someone else’s clothes on even though we would inform the staff every time it happened. I would give it zero stars , doesn’t even rate a 1. We moved my Mom out as soon as we could, and I recommend anyone with a family member there do the same. I gave the staff 3 stars but not administration, they rate zero.

My loved one called the police, because they felt like a trapped animal. The med tech was withholding one of the medicine that was just to prescribed to him. The med tech stated to my loved one, when I was on the phone, that I don't care what your family says. I'm not giving you this medicine. They didn't give me a call to check on my loved one. I only received a phone call to pick up his items. They finally let my husband go check our loved one's room and they finally allowed my husband to pick up the belongings of our loved one. They were willing to have us leave some of my loved one's items. My loved one's heartrate was so high, due to the agittation from the community. The hospital let us know that he was on his way to Congestive Heart Failure. My loved one prior to him leaving with the police, he packed up his items and left it at the front desk. This is what the community wanted us to come pick up that night. My loved one only stayed one night, and the community still charged us for two nights. The community didn't smell like a nursing home, but didn't have a homey feel either. I did leave a voicemail, but never received a phone call back from the staff.

- family owned and operated - nursing staff available 24-hours a day, 7 days a week; provide regular wellness checks to monitor residents' vital signs, provide medication assistance, along with other professional services. - won the Senior Living Gold Award for “Best Assisted Living Community in Charlottesville” 5 years in a row - Electronic brochures -- links on Word document

This place is disgusting, my mom had bed bugs all over her apt, the whole place is looking like it is becoming abandoned. The staff doesn’t care about your loved one. Folks don’t waste a minute of your time going there it is a mess .

Appreciate it, but a high rise is just not in the cards for us...too big.

First of all I'll admit Cranes View Lodge is a out standing facility very beautiful ,but on the other hand the STAFF is horrible it takes them at least 30 minutes to respond to residents pendent calls, the pricing is so high for the level of care given, residents are at times left without laundry being done and room being cleaned and let me not forget to mention Cranes View Lodge has gone through at least 7 executive directors within 2-3 years in business that alone should let you know what to expect, sad to say this place see residents more like a number because all they care about is money, and they have the nerve to give the residents flyers stating they have a employee Christmas fund opened for them to donate for the outstanding job they do, how about hiring better staff with more knowledge and better attitudes not the kind you see standing around with there cell phones texting and leaving residents when they need that extra help because remember they are there for a reason not for them to be left unforgotten and seen as a number.. so sad but true

Runs out of patient medicine, takes over 30 minutes to an hour for nurses to respond to emergency buttons very unorganized

Huge turnover of staff, overall focus on resident sedation, medical records not computerized, staff confusion with medication, director of nursing walked out recently and at least four (4) different nursing directors within a year, constant communication failures. Interested in money rather than health, safety and care of residents. A constant revolving door of staff.

My loved one has fallen five times in about six weeks. Most of the falls have been unwitnessed. I know they can't be watching every single move of every single resident, but after the first fall, we communicated that she is a fall risk. The staff didn't seem to get the message, they are nice enough, but didn't take the necessary steps to keep my loved one from falling. It's a nice community. The food is presented well. I really like the staff and the people, they are very caring. It's one of the finest assisted living I have ever seen, but if you aren't either steady on your feet or already confined to a wheelchair, it might not be the best fit.

My loved one was there for a short period of time. I would not recommend this place to anyone. They left him in soiled in his undergarments for over 12 hours constantly and then he got bed sores due to this. I had to take my loved one out of this place due to this. They did not take care of him. He was left with food in front of him during meal times, they didn't have a proper lift to move him. They would be picking him up and pulling on his arms and legs to get him up. They are understaffed and the staff they do have is temporary agency staff members. This place should be shut down!

Folks , if you are thinking about putting your loved one in here you better think again. There are a ton of roaches , bed bugs and worms in the community. I laugh at some of the good ratings they give them , it’s all coming from internal reviews. The residents are treated like animals , they will leave them in there rooms to rot , folks do yourself a favor and look elsewhere you will be happier and not break the bank also...