Turnaround Solutions

The initial tour was good, and they painted a pretty picture. Then we moved my sister in and reality set in. Madison made too many promises they couldn't keep. I'm not saying anything is bad, but should do a better job of not promising the moon when they should know better.

Low quality of food is the main issue. They do a great job on their marketing/sales presentation, but I don't think they follow through on everything they describe. No coordination of activities in the TV room game such as big ball games or movies. The snack bar is poorly stocked and I have sense that there are probably not as many social activities as they initially described, but all-in-all it is a nice facility and they have treated our parents well.

The staff and other residents have been very welcoming. Move-in day was not smooth. The apartment wasn't ready for Mom, but they got busy and took care of everything very quickly. Mom loves her new apartment and living somewhere with people who share similar backgrounds and interests due to common age.

It's a beautiful facility with a lot of activities, nice menu and a clean nice sized room/ bathroom.

I would say 4 the people are always nice when I call or see them and very helpful. Dad seems to like the new cooks he says the food is better. The place always seems clean and well kepted.

As far as the staff being accommodating and friendly they have been good I haven't heard any complaints about the food or anything else I was quite disappointed that we were not fully apprised of the $[removed] that we paid to hold his room for just a couple of days and we would have taken our chances had we known it was for that and plus you went up on the rent $[removed] a month the month after he moved in and didn't give us a heads up on that so I'm just being honest you know maybe we should have asked more questions but maybe you should have told the truth

The staff has been very helpful. They have good activities. The cleaning staff does a good job in the rooms and common areas. The one downside has been the dining room. They have had turnover since the beginning. New people and short staff has caused long dining times at times.

The facility is very nice inside; bright, clean, and nicely decorated . There are several nice common areas, the dining room is spacious with lots of natural light. I liked the one bedroom and efficiency floor plans, both had nice balconies or access to a small patio. I think this would be a nice place to live.

The value for the money and the location were the main reasons we chose The Kentridge over other places we looked.

Larger meal servings would be nice.

As I search to replace myself in the care of my spouse my jealousy is enlisted and commissioned. Vitalia provides for my love greater than I could ever do alone. Thank you for dedicating time to assist all the tenants with luxurious care, delicious food, transportation excellence and good sleep. Good job! My family says good things about Vitalia.

Easy to sign up and move in. Really happy with the renovated units, so warm and cozy. Food is usually good, sometimes not so great but can always order Montvales great ham and cheese omelet- you'll never go wrong there! Really happy with the layout of everything but new carpeting will definitely be an improvement!

Everyone is responsive and helpful. Most of the activities are geared for females(which I understand bc that is overwhelmingly the majority of the residents). Any type of hand on activities is what my dad would enjoy the most.

The staff is warm and inviting. You feel like your home after a few minutes on the tour. They are helpful getting everything set up. And we are looking forward to working with the staff in the future.

I recently visited a resident and had lunch. We sat at our table at 11:30 with about 6 tables occupied and waiting on service. It was at least 45 minutes before anyone came out of the kitchen to wait on us. One person finally came out, waited on one table and returned to the kitchen without acknowledging any of us waiting. We placed a breakfast order when a different waiter came out and waited on all of the tables. and it took another 30-40 minutes. The food was marginal at best. It took us two hours to finish the meal. Since then, my resident friend has had continuous and consistent disappointment in the dining room for the same reasons: poor service and poor food; daily specials in particular.

What we like the most about the community is that the staff are very friendly, and very understanding. They worked with us to make sure we could get her in there. Yes, we would recommend University Senior Living to other families based on the experience so far.

Maintenance takes forever! Very frustrating. Residents are great! Very nice and friendly. Restaurant needs help with customer service and quality of food.

The staff has been extremely accommodating, but a few things weren't in place when we moved my Mom in. She's struggling emotionally with the move and feeling alone, but the staff has made a concerted effort to get her to activities and introduce her to new people.

Mystery bingo was a different set of in 3 cards that you were given and we did basically the same thing are regular bingo and got prize. I was a mystery bag at the things. We also want to , church service, sang 3 songs with out a company meant, preached read the sermon and had questions at the end went to bible study. The read from the bible basically and explained. No question no one answered anything. Craft class into making knitted hats was fun and continue with Christmas. I thinks I did my experience by go from apt to elevator at least 3x day of any more.

The value for cost is a borderline 5. Vitalia is a bit pricier than some similar facilities, but also would deal with my mom's gluten allergy when others wouldn't. What we like the most about the community is Easy to navigate in the building, not a maze of narrow hallways like some older facilities. Clean & tidy. Close to my house. Accommodating a gluten free diet