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Brookdale San Ramon

18888 Bollinger Canyon Road, San Ramon, CA 94583

For pricing & availability:
(866) 374-4058
8.0
Review score
53 reviews
Add review
8.0
Review score
53 reviews
  • 5 star
    42%
  • 4 star
    25%
  • 3 star
    8%
  • 2 star
    8%
  • 1 star
    17%
See all reviews
8.7
Review score
36473 reviews
644 facilities
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Brookdale San Ramon
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Anonymous

Child of resident/client

4.0 out of 5 stars

Review for Brookdale San Ramon

The staff has been very communicative and responsive. The Executive Director is slower to respond. The room cleaning could be more comprehensive. Great list of activities, size of room is large, food seems to be good. There are no gluten free options which is limiting.

Read all reviews

Brookdale San Ramon

About the facility

Located in the greater San Francisco and Oakland metropolitan area, you can find personalized assisted living services paired with a mix of city amenities and stunning views of rolling hills and wildlife, at Brookdale San Ramon. Here, each resident can embrace an independent lifestyle while finding assistance whenever it’s needed. Find a helping hand with activities of daily living — including bathing, dressing, or managing medications — as well as other personal care services. Here, each individual is given a customizable care plan to help ensure their daily needs are met. Rest assured, the staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an emergency alert system is also in use to promote security for all on-site. In addition to one-on-one care and security, the staff assists with almost every chore possible like, driving to appointments, preparing meals, and managing housekeeping and home maintenance services. Plus, a concierge service is available to assist with residents’ personal requests. As an added bonus, a beauty/barber shop and postal services can be used anytime.

Community Services and Amenities

Each day can be a fulfilling adventure or a relaxing break from the hustle and bustle of everyday...

Senior living options offered

  • Assisted Living

Brookdale San Ramon

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
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    1 BedroomStarting at $XXXX/mo
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    1 BedroomGet a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Brookdale San Ramon
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Compare

Brookdale San RamonBrookdale San Ramon

18888 Bollinger Canyon Road,
San Ramon, CA 94583

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8 out of 10
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9.7 out of 10
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9.6 out of 10
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9.6 out of 10
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Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

2 Bedrooms

Not available

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

1

Memory Care

Schedule Tour

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Schedule Tour

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Download brochure

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Call Now

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Amenities

at Brookdale San Ramon

Healthcare Services

  • Diabetic Care
  • Staffing & Ancillary Services
  • Medication Management
  • Incontinence Care

Meals & Dining

  • Pureed Meals
  • Guest Meals
  • Restaurant Style Dining
  • Low / No Sodium

Room Amenities

  • Air Conditioned
  • Ground Floor Units
  • Private patio, deck, or balcony
  • Respite or Short Term Stays Offered
  • Garden View
  • Cable or Satellite TV

Community Amenities

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Transportation at Cost
  • Uncovered Parking

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed

Common areas

  • TV Lounge
  • Computer or Media Center
  • Outdoor Common Areas
  • Beauty Salon

Recreational areas

  • Arts and Crafts Center
  • Game Room
  • Raised Garden Beds
  • Movie or Theater Room

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • Spanish
  • Filipino
  • English

Activities

  • Men's Club
  • Birthday Parties
  • Christian Services
  • Visiting Chaplain or Priest

Reviews

for Brookdale San Ramon

8 out of 10
Review Score53 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.7
Friendliness
3.8
Care Services
3.7
Staff
4.0
Meals & Dining
3.6
Activities
3.7
Value for Cost
3.5

A Place for Mom has scored Brookdale San Ramon with 8 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale San Ramon has 53 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 53 reviews

Last Updated: 8/25/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 25, 2026

1.0 out of 5 stars
Verified Review

Experience with Brookdale San Ramon

Building is nice, residents are lovely and the care staff that works with the residents are wonderful. Activities and dining room are good. However, they are greatly understaffed (with a lot of turnover in certain departments) and very little follow through from management when issues arise. I need to constantly advocate for my mom. Facility is a good match for able bodied residents but not those requiring extra care.

Anonymous

Assisted Living

Family/friend

August 19, 2026

4.0 out of 5 stars
Verified Review

Review for Brookdale San Ramon

The staff has been very communicative and responsive. The Executive Director is slower to respond. The room cleaning could be more comprehensive. Great list of activities, size of room is large, food seems to be good. There are no gluten free options which is limiting.

JG

Assisted Living

Family/friend

June 3, 2026

5.0 out of 5 stars
Verified Review

Thankful experience at Brookdale

The director was amazing with my dying mother The staff extremely hard and diligent with mom Everyone went above and beyond in my opinion I would recommend to others

Thomas

Assisted Living

Family/friend

August 6, 2025

5.0 out of 5 stars
Verified Review

Review for Brookdale San Ramon

Appreciated them finding a discounted room for my dad saving us $[removed] a month so thanks. Would recommend.

Anonymous

Assisted Living

Family/friend

May 29, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Friendly atmosphere

I would say 5 for all but the food which was just ok. Maybe a 3 for food. But they were so accommodating for our mom. Whatever she wanted they would bring her like ice cream etc. They were all very friendly and helpful in every way.

Anonymous

Assisted Living

Family/friend

March 17, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Not happy

I am not happy with this facility at all. The staff keeps leaving. There are new people there all the time.

Anonymous

Assisted Living

Family/friend

March 14, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale San Ramon

Staff very in to making sure everyone stays busy and entertained. Very friendly atmosphere which is why I chose Brookdale. Not stuffy, folks genuinely looking out for each other. Apartments kept clean and user friendly. Good food always available. Just feels right when I go there .

Anonymous

Assisted Living

Resident/client

January 22, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Brookdale San Ramon review

I still drive so everything is within a short distance. Shopping, [name removed] hairdresser, etc.. most of my family live in East Bay

Bob V

Assisted Living

Toured community

November 25, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Staff
1.0

I recently toured Brookdale San Ramon and was extremely disappointed. The administrator seemed rushed and gave vague answers when I asked about care services. The facility was unkempt, with unpleasant smells in the hallways and cobwebs everywhere. It felt like no one cared about creating a comfortable environment for seniors. Overall, it was a waste of time, and I wouldn’t recommend this place to anyone.

Michaelle

Assisted Living

Family/friend

November 13, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

[name removed] New Home

All seven are 5+. [name removed] is very happy and so am I!!! The site is always clean and calm when I visit. It smells so nice (I would like the scent they use for my home!). [name removed] enjoys the food and has made friends.

David C

Assisted Living

Family/friend

November 6, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
3.0
Care Services
1.0
Staff
1.0
Meals & Dining
1.0

Dirty, bad food, poor social life.

The place is dirty. The neighbor has a dog that gets outside the room and deficates on the hallway floor on a daily basis. The laundry facilities are dirty. People continually wash materials that disintegrate in the machine such as Tampex pads left in laundry and really old rags. These materials leave residue al over the clothes from the next person. The food is lousy. Fresh dishes consistantly have food residue and lipstick stains. To make matters worse, the social scene is dominated by strong cliques. It's like returning to junior high school. New resident orientation is essentially non-existent. After three weeks in, my mother has essentially been ignored.

Alex

Assisted Living

Family/friend

October 7, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
3.0
Meals & Dining
1.0

Do Not Get Fooled By Sales Manager, Worse place!

My experience with Brookdale San Ramon has been incredibly frustrating, particularly when it comes to the care provided and the unresponsiveness of the Executive Director. When I first toured the community, the Sales Manager did an amazing job presenting the facility as a top-notch, “gold standard” senior living community. Unfortunately, the reality is far from what was promised. Once we moved in, it became clear that the level of care was subpar. Basic needs and requests are often ignored, and there seems to be a lack of concern for residents' well-being. The care staff appears overworked and understaffed, which directly impacts the quality of service. To make matters worse, the Executive Director is completely unresponsive. Repeated attempts to address issues regarding my loved one’s care have been ignored, with no resolution or accountability from management. While the Initial Presentation was smooth and persuasive, the actual experience has been deeply disappointing.

Kristy Cauzo

Assisted Living

Family/friend

September 6, 2024

1.0 out of 5 stars

Would never refer a loved one

My mother passed away soon after moving in. This facility tried an ACH withdrawal over $[removed]from her checking the following month. Shocking. Phone messages went unanswered. Emails remain unanswered. I receive monthly invoices to this day for an amount that is not owed and makes no sense whatsoever. It’s been a year since I receive monthly invoices and am reminded of where NOT to place your elder loved ones. Just baffling, to say the least. My attorney sent a letter to no avail. How does this remain unaddressed?

Kelly MB

Assisted Living

Family/friend

August 28, 2024

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Didn’t live up to expectations

Felt rushed in to do paperwork and have them take my money and he didn’t move in for a month after I was financially responsible. I think they could use a few more staff members And felt I was charged for services he wasn’t receiving

Anonymous

Assisted Living

Family/friend

March 25, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
5.0

Brookdale San Ramon

The staff is very responsive and friendly.

Anonymous

Assisted Living

Family/friend

February 9, 2024

5.0 out of 5 stars
Verified Review

Highly recommend

We never stayed there. My father in law could not get in because of his needs. He passed on [date removed]. We had payed for a room and fees $[removed] and they gave it all back. They were not obligated to do this but told us from an ethical standpoint it was the right thing to do. They were awesome thru the whole process

Anonymous

Assisted Living

Family/friend

September 13, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Good, Safe Facility for Loved One

It was cheaper than other communities. It's a good value for the price. It's clean and the staff is friendly. It seems that there has been some staff turnover or lack of staff since my family member moved in. I do wish there was a little more communication from staff about the updates regarding the facility, not just through a paper newsletter but through email as well.

Anonymous

Assisted Living

Family/friend

June 12, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Never Recommend.

1 for all. If I could rate them a 0 I would. It was the most horrible experience our family as ever had. They should be closed down! A Place For Mom should NEVER have recommended the place and shouldn't in the future. So sad my mom had to be there. She was such a sweet mom. My biggest concern was their lack of staff! I pulled up at 8:30am and there were 3 cars in the parking lot and those people were in the dining room getting ready for breakfast. We asked them multiple times to have her taken to meals and they never did. I would walk into her room and the stacks of food and garbage was awful. They just drop the food in a styrofoam container and leave. That's just part of it. They are probably operating illegally because of their lack of staff.

Anonymous

Assisted Living

Family/friend

May 31, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Deifinately would recommend.

We would definitely use Brookdale again if the need arose. The rooms could have used vacuuming a little more often. Especially if resident needs diaper changing. The common areas where extremely clean. The staff were always friendly and happy. With what we had going on with dad being non communicative and bed ridden, and only there for 31 days the family feels they did a great job. This is the only complaint, the meals could use some flavor, way to bland, also because dad could not get to the dining hall if he was sleeping often his meals were skipped and not left in his room. When it comes to the activities we did not get a chance to check these out. The most reasonable priced for the area.

D C

Assisted Living

Family/friend

May 4, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Such a Blessing

I saw the ad for Brookdale, San Ramon in 2019, & went to check it out. The staff was friendly, welcoming & informative. The residents were friendly as well. After taking my dad to check it out we him moved in. The staff is very warm, friendly, patient & encouraging with both the residents & families. They work hard & keep me informed. There are many activities available for the residents, as well as fun celebration parties (with food, music & dancing) for holidays for both residents & family, with a great time had by all! The dining room is lovely. The new director is outstanding! Though she has only been there a short time, she is on top of things, very caring, warm & welcoming toward all. She interacts & knows her residents & made many positive changes for the safety & enrichment of the residents, staff & environment. The atmosphere is wonderful! The residents are also warm, friendly & welcoming.. I'm so grateful I've found such a safe, caring place for my dad.

Brookdale San Ramon

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Brookdale San Ramon

Tips for evaluating your community options. Test Sanity (KJ)

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget. Test Sanity (KJ)

  • Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living. Test Sanity (KJ)

Frequently Asked Questions about Brookdale San Ramon

  • Call (925) 831-3964 to reach a resident at Brookdale San Ramon.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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