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Vitality Living West End Richmond

1800 Gaskins Rd, Richmond, VA 23238

For pricing & availability:
(866) 374-4058
8.2
Review score
84 reviews
Add review
8.2
Review score
84 reviews
  • 5 star
    44%
  • 4 star
    35%
  • 3 star
    15%
  • 2 star
    1%
  • 1 star
    5%
See all reviews
8.7
Review score
1756 reviews
31 facilities
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

our families experience, overall a nice community, friendly staff

Overall a great place to put your loved ones and yes, we would recommend The Berkeley at Short Pump to other families based on the experience so far.

Read all reviews

Vitality Living West End Richmond

About the facility

At Vitality Living West End Richmond, residents enjoy open spaces with colorful accents, plenty of sunlight, and dedicated activity areas. Charming courtyards with walking paths and raised gardening beds offer space for residents and their pets to enjoy the fresh air. Inside, residents can enjoy a three-season porch, a game room, and an arts and crafts studio.

This community offers assisted living as well as memory care. Each assisted living resident has a personalized care plan, so they receive just the right amount of personal care and assistance. Memory care is offered in a secure area of the community. Caregivers provide reassuring routines and a variety of activities that can be catered to the different stages of memory loss.

To help residents live a well-rounded life, this community offers the Vivid Life Program. Activities focus on a Vibrant Body, Vibrant Brain, and Vibrant Connection so residents can enjoy a full social life.

Vitality Living West End Richmond offers a peaceful environment while remaining close to a variety of restaurants and shops. Some favorite attractions in the area include the Lewis Ginter Botanical Garden and the Virginia Museum of Fine Arts.

State Licensing Information

To explore the licensing information and compliance histories of senior living communities...

Senior living options offered

  • Assisted Living
  • Memory Care

Vitality Living West End Richmond

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $3,760/mo
  • Unlocked
    1 BedroomStarting at $4,285/mo
  • Unlocked
    Semi-PrivateStarting at $3,120/mo

Memory Care

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    Semi-PrivateStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $5,400/mo
  • Unlocked
    1 BedroomStarting at $6,300/mo
  • Unlocked
    Semi-PrivateStarting at $4,500/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Vitality Living West End Richmond
Select tour type
Select preferred date

Amenities

at Vitality Living West End Richmond

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Medication Management
  • Staffing & Ancillary Services

Meals & Dining

  • Room Service
  • Vegetarian
  • Professional Chef
  • Restaurant Style Dining

Room Amenities

  • Kitchenette
  • Cable or Satellite TV
  • Air Conditioned
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Resident Parking Available
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed

Common areas

  • Outdoor Common Areas
  • Beauty Salon
  • Library
  • TV Lounge

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Movie or Theater Room
  • Game Room

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping

Languages spoken

  • American Sign Language
  • English

Activities

  • Activities Off-site
  • Visiting Chaplain or Priest
  • Tai Chi
  • Live Musical Performances

Compare

Vitality Living West End RichmondVitality Living West End Richmond

1800 Gaskins Rd,
Richmond, VA 23238

The Crossroads at Bon Air community exteriorThe Crossroads at Bon Air

9100 Bon Air Crossings Dr,
Richmond, VA 23235

Commonwealth Senior Living of Bon AirCommonwealth Senior Living of Bon Air

1000 Twinridge Ln,
Richmond, VA 23235

The Barrington at HioaksThe Barrington at Hioaks

350 Hioaks Rd,
Richmond, VA 23225

8.2 out of 10
Review Score84 reviews
9.3 out of 10
Review Score68 reviews
9.3 out of 10
Review Score86 reviews
8.4 out of 10
Review Score250 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

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View map

Download brochure

Download brochure

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Call Now

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Reviews

for Vitality Living West End Richmond

8.2 out of 10
Review Score84 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
4.0
Staff
4.3
Meals & Dining
3.8
Activities
4.0
Value for Cost
4.0

A Place for Mom has scored Vitality Living West End Richmond with 8.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Vitality Living West End Richmond has 84 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 84 reviews

Last Updated: 10/13/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Tara N

Memory Care

Resident/client

October 13, 2026

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

Not so good...

Constant staff turnover. Unfriendly staff or the staff is absent from the memory care unit. One of the CNAs in the memory care unit is hateful to the residents and nothing has been done. Medication mismanagement. They have had some good CNAs but then they disappear which is really a shame. The food is less than desirable but they advertise "chef -prepared" meals. It looks good from the outside, very pretty decor but if they concentrated more on the residents in ALS and memory care than on the decorating, this place would be great. Do not recommend!

Anonymous

Assisted Living

Family/friend

September 10, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

our families experience, overall a nice community, friendly staff

Overall a great place to put your loved ones and yes, we would recommend The Berkeley at Short Pump to other families based on the experience so far.

Anonymous

Memory Care

Family/friend

August 5, 2025

4.0 out of 5 stars
Verified Review

Our family's experience

The name has been recently changed to The Berkeley at Short Pump. It is difficult to evaluate accurately with new management. However, they seem to be responsive to concerns. The care giving staff has been very good. The medication technicians have been very prompt. My two concerns are with housekeeping and communication. I think my husbands room should be cleaned more thoroughly. Communication updates from the on site Dr and activities there haven't been good. This is one of the main goals for the manager. Too soon to tell how successful she will be.

Anonymous

Assisted Living

Family/friend

April 28, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Vitality Living West End Richmond

Currently very low on staff in memory care unit. However, staff is very attentive emotionally. Staff maintains a caring environment. Rooms can be cleaned more efficiently.

Anonymous

Assisted Living

Family/friend

March 27, 2025

4.5 out of 5 stars
Verified Review

Very accommodating! Would recommend without hesitation

Administrative Staff very professional accommodating, knowledgeable!! Facility very clean, comforting concierge area and staff also professional and a accommodating Quality of care very good among the professional medical staff Nurses' aides were sufficient but my my mother is challenging!!

Anonymous

Memory Care

Family/friend

February 11, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
2.5
Staff
4.0
Meals & Dining
5.0

Welcoming and friendly

They are by and large really nice. Very welcoming and friendly. Some clearly really love my dad. The rooms are Very nicely sized and well kept. The main rooms have huge tv's and pianos. The dining rooms are also very nice and clean.

Rick

Assisted Living

Family/friend

October 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

Review for Vitality Living West End Richmond

It's been good. Staff are very friendly. They are kind and attentive towards my mother.

Anonymous

Assisted Living

Family/friend

October 24, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Vitality Living West End Richmond

I wouldn't recommend it right now. I think they are trying to improve, but they have a long way to go. We picked this community because of the location/convenience. "Offered" a lot of what we were looking for.

Anonymous

Memory Care

Family/friend

September 7, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Do NOT put your loved one in this facility

I never do reviews but my conscience won’t let me remain silent. Take a DEEP look when you tour, especially in memory care. Look at the dining room floor, inspect the furniture. Ask if staff is in dining room when eating (no). Where’s the cleaning crew? (they walked out). Check for bruises, bored residents & safety. How many falls are there each week? Ask how residents communicate when they need help, especially when hurt or late at night. Dig deep into lack of staffing & unfilled positions. Take an especially HARD look at the revolving door of management. There are a few wonderful, caring attendants but it is NOT enough. Wake up corporate!

Cindy

Assisted Living

Family/friend

August 29, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Vitality Living West End Richmond

It's nice. Good location, and nice staff. I would recommend to others.

Anonymous

Assisted Living

Family/friend

August 13, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

thankful to have finally gotten her into assisted living

I feel like this is a hard thing to answer because everyone is going to have complaints, but I feel like there's kind of a plateau in the industry standard where anywhere within a certain price point would have the same issues. So my ratings might seem a little bit high because I'm taking that into account I think. With the care services - they seem understaffed and sometimes it takes a really long time for them to respond even if she's calling because she fell down or something. Our loved one would rate the meals and dining a 1, think anybody gets tired of eating the same stuff all the time. The value for cost is hard one because all these things seem expensive but I'm going to say three or four because again I think everything similar is the same price point

Kathleen G

Assisted Living

Family/friend

July 18, 2024

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
3.0
Meals & Dining
4.0

Good People Who are Really Trying

The management team and staff really care about the residents but their processes let them down. My Mom was comfortable there but largely because my sister and I were with her for a good part of every day. There is a significant issue with their call bell system which leaves people who need assistance without it. Like all healthcare facilities they seem understaffed which often meant significant delays in delivery of meds. Overall the people were nice and capable but a lot of time they were at the mercy of bad processes and staffing gaps.

Rebecca Y

Memory Care

Family/friend

April 23, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Peace of mind that my FIL is in good hands

The caregivers are gentle with the residents. They seem to genuinely care about the elderly people they look after and aren't just putting in time to get a paycheck. We were apprehensive about putting my father-in-law in a care facility. You hear so many horror stories about elder abuse. From the moment we met with Ms. Dauna to take a tour, I knew this was the right place. She answered all of our questions, arranged another tour for the other sons, and, when we moved him in, made sure to let me know that he was all settled in & doing well. The care team takes very good care of him. He eats well. He's clean. His room & laundry are clean. They let us know when he is running low on personal care items so we can replenish before he runs out. He's had a couple of falls (mobility issues) and the staff was on the phone with us as the ambulance was taking him out. The staff is always cheerful and pleasant, even when you know their nerves are being plucked. I have every confidence that my FIL is in good hands.

Anonymous

Assisted Living

Family/friend

April 12, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Highly Recommended

My loved one is currently a resident at Vitality Living West End Richmond and most everything has been great so far! The location is easy and accessible. Close to 64, right off of the highway. The staff is friendly, attentive and respectful. Communication with the family is good, but it goes both ways. The administration is easy to reach and listens to concerns. The move in was quite easy! The food is better than most places that I have experienced. I would highly recommend this facility to others.

Elsa

Assisted Living

Family/friend

March 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Vitality Living West End Richmond

It is a wonderful place! They treat us like family and we trust my father is safe.

Rebecca

Memory Care

Family/friend

June 26, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Welcoming & Caring

Our experience has been great so far. My husband and I initially toured with Ms. Dawna and were impressed with the facility. We toured again about 4 months later with both of his brothers and 1 sister-in-law and everyone was pleased. Once the decision was made that it was time, Dawna came to the house to get the ball rolling and within 8 days, I believe, my husband's dad was settled in at Vitality Living. We were especially touched when she caught us in the parking lot that day to reassure us that our family member would be fine. And he is. He seems to be eating better. He's more active. Staff has welcomed our calls and visits. Every time we've popped in with no warning, the facility is clean and smells fresh, and the residents appear clean and tended to.

Nicole

Memory Care

Family/friend

October 27, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
2.0
Staff
5.0
Meals & Dining
5.0

Great place but improvements need to be made for 5 stars!

They did not do enough activity for physical activity in the memory care center ! They should have daily walks for those interested and on days they can't walk there should be stretching exercises and some form of silver sneakers exercising being taught and encouraged to be done. Also there was a financial mistake made on their part that got my moms money caught up in a mess with her bank Tylenol not offered for discomfort without doctor note even though we gave permission for it to be dispensed.

Tina W

Assisted Living

Family/friend

October 19, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Would recommend community - am satisfied overall. Short staffed but doing what they can.

Overall I am happy with Vitality. They are short staffed right now and residents are upset over some services that have been curbed or stopped. They are trying to do what they can with the staff they have. My mother in law can be difficult to deal with and we are on them constantly about making sure her care plan is being adhered to. She needs to be made to take showers and change her clothes.

anonymous

Assisted Living

Toured community

October 6, 2022

3.0 out of 5 stars
Verified Review

Our family had an in person tour and we were just not really fond of the person giving the tour as well as the community, the rooms were just to small

Charles

Assisted Living

Family/friend

September 29, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
2.0

Mom is happy

My mother chose Vitality Living West End Richmond mainly because she really likes this part of town and wanted to live here. When she went to tour she was impressed by the cleanliness of the facility. At that time the food seemed to be very good too, but since she has moved it is has gone downhill. The turnover seems to be pretty high, but I know that is true of everywhere right now. She seems to be satisfied and we are extremely satisfied with the way they manage medications. I would recommend Vitality to others.

Vitality Living West End Richmond

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Vitality Living West End Richmond

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Virginia’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Virginia’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about Vitality Living West End Richmond

  • Vitality Living West End Richmond offers Studio, 1 Bedroom and Semi-Private. Learn more.
  • Call (804) 741-8880 to reach a resident at Vitality Living West End Richmond.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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