Atria

I picked this community, because of the friendliness, services and food. They overcharged me, and lmy oved one was not there a few a months. They need to be more honest and transparent.

My loved one had a short stay here due to health issues. The community is beautiful and has a secure garden area for the residents to be in. If you can afford this community it is wonderful. The rooms are spacious. The staff truly care about the residents. I would recommend the community to others for their loved ones who are ready to move and is early on in their journey and can then transition here.

The staff is warm and caring. However, I'm not thrilled with the head nursing staff. The communication isn't great. Same with the doctor on staff. But the care workers (aides?) are so kind to my mom. They work so hard and need more help. One main positive... because it is a small facility, everyone on the staff knows every patient. I would recommend Village Green , but I always recommend to be involved too. My mom has visitors 5-7 days a week. They also give a discount for military spouse.

The facility itself is really beautiful. The residents and staff are very friendly. The food is excellent. The location is very good. Of all the places I've toured, the residents were the most social, friendly, and happy here. People always talk to me and are friendly when I visit, which I was really struck by, as well as with the creativity of the menu.

I toured this facility and it's ok. It's clean, the staff is very friendly, beautiful inside. It just felt more like a hospital or rehab facility. I didn't get the homey/cozy feeling we were looking for. I did get to try the food and it was very good!

Atria Tinton Falls was incredibly helpful in a very stressful time. We had to move our loved quickly from a rehab facility, and they worked well with us to make that happen. Their staff are very knowledgeable and helpful, including their leadership team. They walked me, as a layperson, through the process step by step, and I'm very grateful to them for that. Their admissions administrator and executive director were incredibly helpful. Immediately through all of our interactions, I felt very comfortable that I was providing a new environment for my loved one that would keep her engaged mentally, keep her physically healthy and safe, and allow her the social interaction that she really needed to thrive during this time of her life.

Friendliness = 1-5( varies by person). Staff = varies 1-4. The facility is very clean and the salespeople are very good. My dissatisfaction comes from the nursing staff and poor communication between staff, families and outside providers. Unless my mom's case manager is on site, things fall apart rapidly. The nursing staff seems overwhelmed, provides no feedback to families and does not follow through with routine matters. My mother was discharged from hospital over a month ago and even after repeated requests, I have not received her discharge summary. The billing is almost always wrong, which is frustrating and time consuming to resolve.

Our loved one is not overall thrilled about the meals we aren't sure if its the quality but our loved one says the food just does not taste good. They do seem to be very satisfied with the activities they have going on. Based on our experience so far we would recommend the Holiday Maplewood Place to other families.

We decided on Village Green because of the overall family friendly atmosphere, we have a big family so if we were to go to visit, there were many community areas where we could congregate and that was important to us. We have had issues with the quality of the care provided. The help does not really come in regularly or introduce themselves to her, so that has been an ongoing issue. We are thankful she is more independent, but she is almost getting less care than when she lived with me at home. It is just the small things that they could use improvements on. I would definitely recommend Village Green to other families.

I had a really great tour experience at Atria Kinghaven. I really loved all of the staff here. There were 2 main reason we did not choose this facility. The first one was because they do not have a front desk person there 24/7. So if my dad needed something, he would have had to leave the room to find someone. Also that means we would have longer wait times to be buzzed into the facility. The second reason was because they do not offer memory care here. I don't think that my dad will need that, but just in case he did I did not want to have to move him again. Other than that it looked like a great facility.

Atria Hertlin Place is a beautiful facility and very nice. I really like the green scapes. It is difficult for my mother to be here because I am not able to get medical aids and she needs more help. They did just increase the rent 20% which was pretty shocking. I felt that they were very good with the family and super hospitable. I was able to stay with her in her apartment when I came to visit. They did just add something called Atria Home Care and they are working out the kinks with that. It looks clean in the main areas but they do not have enough staff to keep up with the weekly room cleanings. They hired outside cleaning services to come in so they are definitely trying, it just does not happen on a regular basis. The maintenance department has been great. Good with maintenance. It is a very good place for independent living.

One of the good things about Atria Grass Valley is just how attentive and accommodating the staff members are to the special needs of the residents. Based on our experience so far we would recommend this community to other families.

We chose Atria Plainview because I just liked the overall feel and look of the facility over others that we had looked at. They offered a lot of good services such as having a van to take them to church, doctors appointments, etc. Aside from really just liking the place, the location is perfect. It is central to everyone in the family. The only real issue with have with the facility is the food. My mom complains about it and said the other residents feel the same way. The rates have just increased over $1000 and they are saying it is due to inflation. Overall we have been pleased and would recommend them to others looking.

Overall, I was very happy with the place and wish my mom could have stayed there longer.

I toured this facility and liked it. It was very clean and staff was friendly. Higher priced than some of the others we looked at. For my loved one, her living area was too far from the dining. It's a pretty large campus. Not the best fit for our needs.

I am a resident of Atria West 86th and has been living in the community for a year and a half. I transferred to this community from a short-term rehab facility. Since living here, my experiences has been great despite my physical decline. The staff are very helpful and caring. I appreciate the support that I receive daily. I've acclimated to the routine and call this place my home.

I am a resident of Atria West 86th and have been living in this community for 8 months now. I made the right choice to move here from London to be near my family. I consider myself very social and made many friends here. I like the in-house activities particularly the entertainments. I find myself busy which keeps me active. Overall, I am happy here.

I am a new resident and has been living at Atria West 86th for 2 weeks now. So far, the staff are incredibly sweet and attentive. I am impress with my apartment and most importantly the care that I receive. There are plenty of activities to do in-house as well as outings. My schedule has been busy in a great positive way. Overall, I could see myself living in this community for as long as possible.

I toured Atria Park of Glen Ellyn and it was very good. I liked them and we would have probably gone there, but when they came in to evaluate her they said they wouldn't be able to handle her. She was too advanced for their level of care.

I toured Atria Briarcliff Manor and they were good, the girl did a nice job. It was just a difference in the residents at the community we chose. As I was walking through [community name removed], the residents stopped us in the hall to say, "Hi, are you coming here? We love it here." I did not get that at Atria. That, along with [name removed], who was the outstanding director we spoke with at the beginning from the other community, there was no hesitation. I knew this is where we needed to be, as opposed to Atria. When you're paying this amount of money, they're all beautiful. Atria was beautiful and it was clean, the girl was nice - but it's the people who made the difference. The girl who took me around here was wonderful. We chose another community because it was a step up, not as far as looks, it was just the people!