Atria

This community was good but it was just too far from where I wanted my loved one to be located.

Our family had an in person tour and the reason we did not consider it was the management clearly did not have a handle on things.

Atria El Camino Gardens was like a resort. They had three restaurants. The rooms were nice. I would feel like I was on vacation all the time. They people were very nice and personable. But the environment just wasn’t the right fit for our family member.

We had such a great first impression with Atria Park. Our loved one has a studio apartment on the 3rd floor that is just perfect for her. We like that everything she needs - dining hall and activities are on the 3rd floor so she does not have to navigate different floors. Right now due to covid the activities have pretty much just stopped, but based on our experience so far we would recommend the community to others.

The staff members in every way from the front desk, kitchen staff and the mangers are incredibly friendly and accommodating. The community is very well kept, there are pretty flowers outside, and our loved one is very proud to live there. The meals started out being delicious, but right now they have to be delivered to their rooms because of lockdown and it is kind of a big hit or miss.

Our family had an in person tour and the tour was nice, the people were friendly but the community itself was just rundown and seemed old.

I do not have much to compare it to, but my mom is very happy here at Rancho Mirage Terrace. I think it is a great facility and I would recommend them to other families who are looking.

Our loved ones mental state has really improved since being there - she is kept very active which is a huge plus. When she was living at home by herself her mental state was in a rough place. The community is spotless, and she rarely complains about the meals and if there is something she does not like they will make her something else - very accommodating. However the billing has been the worst part so far, we feel a little taken advantage of. They are trying to raise the price and level of care for our loved one even though we know she does not need that level of care right now.

This was a lovely community, not the right fit, and felt compact for my loved one. This sits on a busy street.

We had a lovely tour with Atria. You walk in and it is beautiful and looks like a hotel, all the staff were super friendly. I had heard that they are understaffed which is why we went another direction.

After hearing horrid stories as well as fantastic promises from many Memory Care centers. I have been pleasantly surprised at how well my sister is being taken care of at Atria Capistrano. Although I live in the Midwest and can’t see things first hand, my sister always tells me how kind the care givers are to her. They also gave her phone nexst least once a week so that we can talk. It’s such a relief to have her so well taken care of.

Our family had an in person tour and we really liked the facility and loved the staff members, but what it came down to was the rooms. They were so tiny we thought our loved one would go crazy being cooped up.

We chose Atria mainly due to the convenient location for family, my sister lives very close by. They told us that all residents and staff are vaccinated which was very impressive to us, they have been great throughout the pandemic. I would recommend them to others looking.

My husband was a resident of Horizons at Arbor Landing in Ocean Isle. While I have no complaints concerning the care he received there I fail to understand why, when he was admitted to the hospital after not feeling well and falling, and then passing away, I received no condolences from any of the office staff. I received a check for the remainder of his personal account in an envelope but not even a note. The only condolence I received was from the social director, who was exemplary in her job. This seems odd to me and doesn’t show the level of care and compassion they tout on their website.

It's been a good experience overall. We've had a little bit of trouble with nursing and follow-up communication from them, mostly regarding medications. But I think it's a really friendly place, and they serve good food. And I like that it's clean.

From the day my mother moved into Atria everyone has been wonderful. The staff makes sure she has everything she needs, she’s made new friends, and she’s always saying how great the food is. We couldn’t have asked for a better transition for her going from living on her own to joining such a welcoming community.

My husband and I were viewing senior living communities in Stamford for our Uncle. We had the pleasure of touring Atria Stamford with one of their Sales Associates, [name removed]. [She] was so professional, knowledgeable and helpful. She had such patience with us and all our (unending) questions! We thought we’d need to see at least 3 or 4 communities before making a choice, but Atria was so welcoming, it was an easy decision. We know our Uncle is in a safe, clean and fun environment. There is so much to do at Atria, and our Uncle is enjoying the food choices in their main dining room and their bistro. We are very thankful to [name removed] for helping us choose the best place for our Uncle.

Great on-site care. Wonderful life guidance director and engage life Director. The community has done a very commendable job during a terribly difficult time. However, Atria Senior Living is poor at communicating staff changes, particularly at the director and other senior levels, to residents and families. Transparency and responsiveness at the higher levels remains a serious problem.

I'm a new resident who moved in late November 2021. I feel that I'm finally acclimating to the routine of the facility. Several things that I like is that my room is being kept clean, food prepared, and activities planned each day. I just joined a Book Club which I enjoy. Overall, the experience has been good and I'm getting use to the community.

Atria Crossroads is a very friendly community with a clean environment. The staff are friendly. There are some things they weren't able to provide as far as care goes, but they do a good job overall.