Benchmark Senior Living

Overall, Bedford Falls is a beautiful facility. Our initial impression was a very positive one. The staff is gracious, understanding, compassionate, and genuinely caring about the residents and supportive of our choices and concern for Mom. They do take time to get to know each indvidual resident on a first name basis, and are always willing to help. Our family, however, does feel that the initial evaluation for selecting Mom's level of care was not as comprehensive as we would have liked. We expressed that we thought that Mom would need more care than the traditional care program in assisted living offered, but were assured that she qualified for the 'traditional' level. Five weeks later, Mom has been moved to the Harbor neighborhood for the memory imaired. Our only regret is that, had the evaluation been more comprehensive, the reality of the need for more agressive care and assistance could have been realized sooner, and we wouldn't have had to put Mom through another move so soon. She is very frail, trusting, vulnerable, and now needs to be guided and queued for her everyday living. We have placed all of our trust in the staff at Bedford Falls and hope and pray that Mom adjusts and makes new friends, and that the staff recognizes and acknowledges her every day needs. It will be so refreshing for us to know that she is safe, happy, and content, once she adjusts to this overwhelming change in her life. Sadly, the substantial monthly rate increase for her additional care, will minimize the length of her stay as a resident, since Bedford Falls is a Private Pay facility and does not accept Medicaid. We will then be faced with yet another move once her funds are depleted.

Very nice, active community. Residents seemed to be having lots of fun (I visited on Halloween). Nice, well-thought-out apartments. Saw lots of care staff. I don't think it was a perfect fit for my mother, since there is a 'Pub' and happy hour; Mom has a slight problem with alcohol and we would prefer the temptation not be there. Drive time of 75 minutes+ isn't practical. Overall a nice community, just not for us.

Near busy road Clean no smell Friendly staff Residence sleeping a lot Some playing bingo watching tv Refer to as harbors Has a studio

He liked this place but I think it was more expensive than he could afford. Certainly the apartments were very nice. When we went there we talked with a couple of residents and connected with them, the person that showed us around was pleasant. We were only there a day so I couldn't really compare the activities they have to where he is now.

They're doing a very fine job, we're very happy with them. According to my mother-the food service is excellent as far as the choices- she just thinks that how they cook the food, a lot of times it seems to be over done. I'm not sure why that is but as far as food selection, they have a wide selection, they have weight watchers, low sodium, low sugar, which is actually a big plus and star for us. I don't know who cooks or how many people are cooking and in all fairness, I haven't talked to anyone about it so they haven't gotten the chance to fix it. Otherwise everything is fine, she's very happy with it.

I think they're all very expensive, but I guess comparatively it's good. I like the openness of it, the floor plan is open which is nice, I think they could improve with their follow through on certain things, they try to be very diplomativ with you and they try to approach it in a very positive way, but I don't always feel that their follow through is 100% accurate. Some of it is "tell them what they want to hear" in a way and then the follow through may not be what they said. The reason we chose this one was basically proximity and price and also because it was specifically for people with dementia and Alzheimers and that was one of the biggest things for us. It seems more inbetween a nursing home and an assisted living without the actual nursing care that they have in a nursing home. You walk straight into the room which is an open shared living space and it's shared with a lot of people who are much more worse off than my aunt is. They have two wings and I think one wing has people who are more on her level and I wish they would mix more because she says that she wishes she had a female companion that she could talk to.

Size wise this was perfect however they did not provide any financial assistance when your funds are depleted.

In general very satisfied. Most of the issue encountered following move in were related to getting settled in and getting used to the CP schedule ([removed] meal times are early). The staff has gone out of their way to make sure that my loved ones are getting acclimate to the community and taking advantage of the what CP has to offer. So far very happy with decision to move to CP.

I thought it was nice. We had one of my wife's aunts there. It was just a little more expensive than other ones we were looking at for my mom. The people were very nice.

I just think the cost versus the service that you receive are a little out of line - not just with Ashland Farms but with generally. We looked a few and I think it's the same everywhere. The primary reason we chose Ashland Farms is because it was closer to my mother's home. The staff, they're friendly and nice and so on but I look at the over all value and they're expensive but it is what it is.

Lovely, lovely place. On the expensive side for Mom.

This is a wonderful place and Bernadette has been extremely helpful. Still considering...

It was a very busy place. There were residents coming and going and a lot of activity going on. I felt my cousin was a little more reserved and would be overwhelmed by that many people.

Nice facility and good programs

My mother has only been there for about 10 days, but so far I think they're fine.

This was a very nice community and really had a lot to offer. We chose a different community but it was only because I clicked more with the staff. It really is a very good community and was being considered.

Benchmark. 60-residents [45-active; 15-memory]. 2-story 'open' layout with multiple common areas -- Very comfortable, relaxing environment. Clean; Odorless; Activities (including onsite computer training) with residents participating &/or waiting to begin; Staff appeared engaging & friendly; Outdoor space with walking trail, flowers, vegtable garden - Worcester State University nearby. Dining area for 'active' residents open & nicely furnished, food served restaurant-style [appeared appetizing]. PT services/space onsite. Multiple care levels available [3 of 18 points at no-charge]. Financial discussion detailed with suggested contact for VA-assistance; discounted offer for studio at base level guaranteed for 12-months. Price aside, under consideration. PLUS 2-burner range top in each unit for cooking.

70-residents [50-active; 20-memory]. 2-story 'open' layout with multiple common areas. Clean; Odorless; Activities (including onsite computer training) with residents participating &/or waiting to begin; Staff appeared engaging & friendly; Outdoor space with walking trail, flowers, vegtable garden - fall/spring high school sports nearby. Dining area for 'active' residents open & nicely furnished, food served restaurant-style [appeared appetizing]. PT services/space onsite. Multiple care levels available [3 of 18 points at no-charge]. Financial discussion detailed with suggested contact for VA-assistance; discounted offer for studio at base level guaranteed for 12-months. Price aside, under consideration.

Very nice facility and good location. Easy access from Vernon. The only drawback was the size of the facility. May be hard for Mom and Dad to find way around initially. Was larger than either of the Emeritus locations. Better quoted price.

With my wife's unique medical needs we wanted a place that was close to home and where I could be there with her too. There were only two places that met our needs but the Atrium was the only one that would offer more care services if she requried them. The other place would have put her in a nursing home, which we did not want. I do not fault the Atrium for their activities or care services, the score is lower because of our unique situation and inability to utilize everything. The value is what it is, you don't get a choice in what you pay.