Harmony Senior Services

My loved one is currently a resident at Harmony at Independence and the experience has been very good so far. The staff are very nice people. However, like anywhere else, they are short staffed. The housekeeping in my loved one's unit gets behind or gets skipped. That's really the only complaint that my loved one has had. Overall, I would recommend this facility to others.

I like it at Harmony and would recommend it. Only thing they could improve on is their internal communication.

We chose Harmony at West Ashely because it is a larger and newer facility. I thought that would lead to more opportunities for mom There's been more turn-over in staff than I would have liked.

My loved one is currently a resident at Harmony at Anderson and the experience and this facility is very good. The cleanliness and friendliness are good. The staff, care services and meals are also good. Based on my loved one's experience, I would recommend this facility to others. It is a beautiful place.

It is a very nice facility and my mother is happy with new friends. The staff is friendly and there are activities for all to participate most every day. For the area I would recommend Harmony to anyone looking for assisted living, providing they can afford it.

Overall we have been very pleased with the care at Harmony AL/IL facility. I have recommended community to my friends having to make hard decisions about their loved ones care.

I would say that it is a good place overall, but a little bit underwhelming in regard to food, quality and activities. Those two areas do not live up to their advertised reputation. Beyond that, it's clean, quiet, safe, and seems to be a good sense of community among the residence. I would recommend it, But for the price it should offer better meals and more engaging activities. I find it slightly overpriced, approximately 20%.

Harmony is good at soliciting input for changes from their residents. And, I have seen Harmony take action to implement desired changes (ie. cleaning carpets, adding Dollar Tree to the outings). The apartments and facility are remarkably quiet... no barking dogs, no loud televisions, etc. can be heard from the hall.

Everyone that works there could not be any nicer! My mom does not like the food, but it is hard to please everyone when everyone's taste is different. I would recommend Harmony at Hershey to others looking.

My sister at her age and situation doesn't appear to like much of anything. She appeared to like it but still complained a lot. She thought of it as a hospital instead of assisted living and complained about not getting enough attention but later complained about staff bothering her too much. Staff were always pleasant to me and she socialized well anytime I saw her with them or with other residents but then often complained to me privately about having no one to talk to. In my view it's a pleasant, clean and livable place but it's not home and will never be to her at least. It's certainly much cleaner and brighter than some other places we looked at.

Nice enough place but overpriced.

Activities director is great - leads physical fitness and other fun events. Business office has had several hiccups and food quality and service is sometimes short staffed.

I would say that my mother is very happy and has made alot of friends. My mother is a social person and this has worked out nicely.

High staff turnover. Food preparation and quality and food service is poor. Outside of that all positive. Rates seem reasonable. Great facilities and room. Staff is friendly and supportive.

I really like the transportation to doctor, but housekeeping could be more thorough. I ultimately chose this place because of the location.

They struggled with getting staff for the restaurant but they were all really good to dad. I was glad that was where he was. I would say the he was that the facility was nice and they cared for him well. On why we picked there, we just had a good feeling about the service after speaking with them.

I like the layout and the staff the most. The staff is more personable here. I like the price the least.

The staff caring for my mom in the memory care unit were wonderful. The facility offers many services that are part of the cost such as a health coach to help residents do activities, bus tours, and exercise classes geared towards the residents’ abilities. The reason I removed a star is because after your family member dies the 2 weeks you have to remove their belongings from their room isn’t honored. After my mom died I removed everything from her room except her bed as I needed to get a truck. I let the nurses assistants know I’d be back later in the week to pick the bed up. The day before I returned the maintenance staff threw the bed in a dumpster. I was still within my 2 week time period. The maintenance staff refused to help me get the bed out of the dumpster (he was very rude!), however several nurses assistants did help me. The higher ups didn’t return my call after I complained.

All is good. The best thing about Harmony is that their Independent Living provides 1 meal per day and weekly light housekeeping, including bed linens, which is included in their monthly rent/fee. That fits my mother in law perfectly.

Always a difference in staff - not all are 5s. But my general sense is that most do give good attention and provide quality care. We have recommended the facility to others.