Harmony Senior Services

I toured this community and really liked it. But it's a larger facility and has both memory care and assisted living. We were looking for a smaller, memory care only facility. I would recommend them being an option for those looking for assisted living. It could be a good fit for that.

At first it was just going to be a 30 day respite stay for my mom, but now both my parents are there. We chose this facility because it was a little less expensive and also more convenient to my parents house. We do live out of town and the staff are good with communication when they need to be. I was there during a covid outbreak and I do not think they necessarily handled that very well. The people who give my mom her meds do not have much training. They have worked very well with us. Overall it has been a pretty good experience, they just need some improvements in their training for the folks who dispense meds.

Our tour at Harmony was great. We had a great experience with the admission staff and were actually scheduled to move our loved one in. The negative that turned us away was upper management, who we had more interaction with as the admissions process progressed. They did not seem flexible, inviting or engaging. They seemed hands-off and did not take the time to understand our family's needs. The Initial staff were great - but they weren’t in power to make certain decisions.

I toured this facility and it seemed very nice. All of the residents seemed happy. It was a little too far from home, so we ended up deciding on a different facility.

My loved one loves the food. It has been a big change, for botth my loved one and I. As far as the staff, some care more than others do. I picked this place because I read excellent reviews and it was close to home.

This was a nice community. The community didn't feel very welcoming, as the residents didn't say hi to my loved one. There was no walking path for my loved one inside or outside of the community for them.

The location is really convenient for us which helped in the decision making as well as what the level of care was going to be. Our loved one seems to enjoy the meals and dining service and they do have plenty of activities going on for the residents who choose to participate. Based on the experience we have had so far with Harmony at Falls Run we would recommend this community to other families.

Overall satisfied. Wonderful caring staff. Food services could be improved. Many residents complain that quality has declined and lacks variety Would like to see more options on ala Cart menu and more vegetables.

My only concern that really have with my mom. Is she has had several falls when in there. By the time the doctor gets by there is only 1 or twice a week. She has a very bad swollen hand and needs an xray and is not getting done in timely manner.

The residents are a fine group of people. They are very friendly and open to developing new friendships and sharing their lives with one another. The staff has been good although they are somewhat understaffed at the moment but the people who are here are very good.

In the top 20% of independent and assistant living facilities. Overall, very accommodating.

The only thing I believe is lacking that would make things better is more staff. Serious lack of staff in dining and on the floors for personal attention!

My loved ones mental capacity is much better, in which they are in memeory care. I would like to see, my loved one spend more time with people in asstisted living, if that is allowed.

Tour went well and liked all the facility had to offer.

We liked the community. The residents were a little older than my loved one, and this was the downfall for us.

Everything is going well so far with care services. They keep me up to date with what's going on with mom. Mom is in memory care and needs more attention. Sometimes she is unsupervised, so they could use more staff. The staff is really good. The director has been really helpful. Mom really can participate in activities, but they do have bingo. Other places were much more expensive, and this one was all-inclusive. Overall good place but sometimes things get lost or disappear.

Nice place but care services/activities were not offered, which were needed for mom.

We chose Harmony at Brookberry Farm because of the value for the money and also the size of the actual rooms were good. I think with them being new the administrative staff are still learning. My mother has long term care insurance and I have been working with them for 3 months now and it has been a slow process. Overall I would recommend them to others looking and already have.

Good community, too far from family and friends to visit.