Harmony Senior Services

The community doesn't have enough staff. The Harmony Collection is a nice place. It takes forever for my loved one to get their meals, and sometimes they don't have the food my loved one ordered. This all recently started after the COVID restrictions lifted.

So far the front-runner in our search. [Name removed] was really nice, lots of information. Seems as though this place has everything we are looking for. Scheduling a tour asap.

We chose Harmony at Oakbrooke because of the cleanliness of the facility, expectation of what they offered, and also the care levels that they offered here. It also did not look a nursing home. The room sizes at the facility are great, he is in a studio and it is perfect needs. I would recommend to others.

I visited Harmony at Chantilly on Monday afternoon, the [date removed] and received a tour from [name removed]. I am very impressed by this property and, based on a small number of interactions, found both staff and residents very pleasant. I look forward to my follow up here, after I've viewed some additional properties this week.

The community is very friendly. I would tell others it is a nice community, I think they are a little short on staff for healthcare. The dining is good, with wonderful food. The nursing staff availability could be be improved.

I would suggest you do better homework than I did. I went on the look and feel along with the price. I thought my loved one would get the best care for the cost, and I don't feel like my loved one is receiving the top care.

we toured this community and the tour was good. The staff was friendly and informative, and they answered all of our questions. The price was higher than other communities in the area.

Everyone there is very nice and so far it has been a good experience. Our loved ones biggest complaint would have to be about the meals and their portion sizes, they are just a little to small for him. However, the activities are back open for those who wish to participate. The value for cost is pretty steep, but for the market it is probably fair.

Harmony is spacious and nicely decorated in the public areas. The rooms were on the small side but manageable. Depending on the location of your room it could be a long walk to the elevator. We were invited to stay for lunch and the food was fresh and tasty with a nice variety of choices.

It was good community. The only downfall was the community only have a wing for memory care. My loved one would have had to share a room to make it affordable for us.

I thought it was impressive here. The difference between The Harmony Collection and the place we ended up choosing is we wanted a single level facility, and not too corporate of an entity The Harmony Collection had 3-4 levels, and my loved one would have been restricted to the first level due to his mobility. They have a lot of great features though. The rooms were highly presentable, and the facility itself was really nice. They’re building on an addition for independent living. There's a lot going on there, and things were fresh because it was a newer facility.

NA

We toured this community and the tour was very good. The sales rep. was amazing and the community was very clean. The community was very large and we felt it was just to big for our needs.

We toured Harmony at Chantilly and it was a nice facility, although the sales person was a little pushy at the time. We did not feel like it would be a good fit because it is in a congested area next to a middle school and very busy road. We did not feel it would be a great place to walk around.

Hotel style, nice activities and great floor plans. Not as homey.

Our experience is that the carpet is cheap looking and feel and the countertops in the bathrooms are awful. We feel we haven't gotten our money worth out of the activities or living arrangements. Some of the activities happy hour, bingo, bunco, mini music concerts, movies and more for the residents to choose from. The food I have eaten has been fabulous. The dining room staff is short staffed along with the housekeeping because they are always running and working hard. Overall these staff should be highly recognized and they aren't. I've had issues with the office staff (director) and lack of communication.

My loved one seems to be happy here. It is pretty expensive, but everything seems to be anymore. My loved ones don't care for the food as it is too "fancy". They would like to see food separated on the plate and not a mixture on top of the meat.

The community is trying to save money and does not have someone at the desk after 8 in an independent living building and they need to call someone to let them in. Communication is not very good, it can be very hard to get things fixed and response time takes way too long. I would recommend this community to others even with these issues.

Make sure you stay with the staff and make sure they are doing what they promised. They sent out an email weekly to update us about the community but return calls took a day or two to get back to us. They only called us if there was something wrong. I would recommend this community for independent living or assisted living if your loved one is still sharp-minded.

They kept changing the way they did the laundry, which was fine. But 50% of my loved one's clothes just disappeared, even after we tagged them. The food was not very good here. And they really didn't have much meal planning for you if you had needs or preferences off the main stream. I could see they had a lot of activities, but my loved one didn't participate. The management was very good. If you had an ear to management, they would help you out a lot. It's not like they ignored you. For instance, I wanted to put cameras in my loved one's room, and they were very open to that and helped me to get that achieved. Overall, after looking at several places, I'm glad I chose them. The marketing director was very supportive from the beginning to the end. I could run questions by her, and she was very helpful. We ended up needing hospice care, and they helped get that set up. The hospice service they recommend there was excellent. I got to talk to a chaplain once a week, and the home office would call me once a week. The hospice nurse was outstanding. It was like having a sister there.