Harmony Senior Services

Several snaffus in the beginning. A new Director and a new Nursing manager have arrived and are "cleaning house" to replace the slacker staff. It is clean. Some staff are very friendly. Dining room staff seem like they are just going through the motions. Quality of care needs improvement. Emergency pull cords and on-person emergency buttons have gone unanswered for 30+ minutes. Administrative staff has just tuned over and seem to be actively trying to improve things. Food is reported as good with minimal complaints. Not sure about the activities. I haven't seen many advertised. We actually got a partial refund for the first month because mom's meds weren't picked up for weeks, maintenance was unresponsive and she still needs her own private aids for now due to staffing issues.

My sister is in memory care at Harmony at Wescott. I am concerned about how clean her room is sometimes. I believe she eats pretty well and the food is okay. The other day, they couldn't find her glasses. Also, they didn't have her ready to leave with us and called ahead. I believe my sister is safe. I believe she eats, and receives her medication when she is scheduled to. I believe one of the biggest issues is assessment and placement into appropriate level of care. Then open and timely communication. Changes were made to care level without proper notification.

I only am there at weekends. We provide all snacks, protein drinks, toiletries. Sometimes her floor needs swept. I brought a push sweeper to pick up dirt on the carpet we put in her room. If we are visiting the staff does not stop in to take her to the dining room for lunch or dinner. We must make sure they are serving the meal and take her to the dining room. Most the time they give a sandwich, not a hot meal for dinner. The staff is nice to mom and calls me when she has an incident with anybody there. The clothing is labeled with her name but clothes coming back from laundry is mom basket even with someone else's name on the garment. With the snacks there one week and totally gone the next week, don't know if other residence are eating the food. I am not sure if it depends on the nursing and staff who is with mom, if they give her more drinks and snacks and that is why some weeks she runs out. If you ask mom if she wants ice cream, Graham crackers, cookies, etc she says yes she wants something. If they do not ask, she does look for food. The nurses are concerned she is losing weight and not eating and walking constantly.

My overall experience has been disappointing. The aides do not seem to care about the residents, sometimes my mother's room is too cold and dirty. They do not open her blinds so she can get sunlight in her room. Clothes, bedding and other items are missing from her apartment. They do not adhere to request for laundry and [name removed] separation even after I provided more than one laundry basket. I plan to move my Mom before the end of this year.

Very nice facility and appears to be well maintained and clean. Good size apartment with bedroom, bathroom with shower with a built in seat, living area and small kitchen with small refrigerator, sink and microwave. They have a multitude of activities but our dad is wheelchair bound and has only participated in a few. He has several ongoing medical problems which we are trying to systematically address so he tires easily and doesn't hear that well. Food is not good - his words. Breakfast is generally good however lunch and dinner are not good. He will routinely opt for soup at lunch and many times passes on dinner. This is a problem given seniors need to eat. Staff is generally caring and responsive but there have been a few times when there response has been 45 minutes or more when he needs toileting assistance. Also, some just do not properly transfer an elderly patient and thus he has become reluctant with some to go to the toilet or shower. We have expressed our concerns and they are actively working to correct these issues. I do understand they've been approved for 2 or 3 more aides so I'm hopeful that will decrease response times.

Harmony has been presented as an assistive living facility. The level of activities and opportunities to go out into the community are a definite plus. Apartment options are great considering living space and accessibility. However now upon entering, the appearance and accompanying scents are more like that of many less than superior nursing homes. While there are some dedicated staff, there are equally as many who provide only minimal services. The relatively recent change in management has come with a change in the delivery of quality care first experienced. There are many residents who would seemingly be better suited for nursing home level support. Therefore, quality care for all has declined as more residents require higher support than that which may be considered consistent with that provided in an Assisted Living Facility. The increase in residents has not been accompanied by increases in the number of qualified staff. Further, while meal options are often varied and tasty, we feel it is very concerning that dining options to account for residents living with diabetes and elevated levels of cholesterol and/or heart disease are not available. Harmony is not the same place we first encountered a little under a year ago. Very disappointing!

The facility overall won us over in the tour, however there have been issues with medication management and communication. Process and procedures felt elusive and slow to be shared. I expected transparency and that was not fully my experience. I want to continue believing in this location and see our loved ones happy.

I would tell others to visit multiple facilities before deciding. They lackadaisical staff attitude with a few exceptions

Facility is beautiful and clean. Food is average at best and varies greatly in quality from one day to the next. There is a very high staff turnover rate and the entire facility is frequently short staffed resulting in a diminished level of care for the residents.

The facility is absolutely beautiful, but the help there was not great.

The staff is caring and kind. But I don't think they have many activities, at least not so much that my sister partakes in and enjoys. On that note I have asked them to reach out to her and encourage her to participate in some things, but they haven't done so. I believe they might be short staffed. Which is a negative. High turnover is probably common in this area of work so I'm cutting them some slack on that. The price is very reasonable however

They need to improve on their health care for the people that are in assisted living in memory care. They have staffing issues and dining hall issues. It is clean though

The room size was nice, the meals were fine, patient care did not seem to be a priority, employees seemed to be preoccupied with each other...but it's just hard to watch a loved one suffer with dementia.

The staff really cares for the residents. Upper management needs to focus more on retaining the staff and meeting the needs of the residents instead of worrying about what furniture needs to be in the lobby.

They got a 3 overall due to nursing, housekeeping and billing issues. Care got a 3 due to improper handling of meds, incomplete orientation- didn't know about outside provider forms; poor communication of medication process. There are really no activities geared towards men except for happy hour. They should try trivia night/sports trivia. This is our first experience with Assisted Living and we are still learning.

I was not aware this was a 2 story facility. My father would have difficulty navigating an elevator every time he went for meals or to go to appointments. I am looking for a one floor facility for this reason. Price is a little higher than other facilities. Add ons are also higher.

Residents very friendly and staff that I have encountered or asked for help or information. Power off last night, no generator or way to get info and food plus service could use attention. Please remember we have only been here 2 weeks and I have been mostly dealing with unpacking. Maybe my expectations are not reasonable- don't know yet. Only one staff member has been less friendly and I did ask about it- explained as different personality. Have also been dealing with health insurance changes. Lots going on!

Quality of care is not optimal. There are not enough activities. Residents get two showers weekly. That is not enough. My husband smells of wet diapers.

Unfortunately my love one passed away in November 2025. Based on my experience, I would not recommend this facility. Frequent check ins with the resident are needed. More accessibility of Director if needed. We never met the director until my uncle passed away. The nursing staff were nice. The aides were not friendly, patient, nor consistent with is daily care at times.

The meal served would have been good, but it was absolutely too salty. The blinds in the window by our table had a thick layer of dust and food stains on them. The server [name removed] was very nice.