Harmony Senior Services

My family picked it for me. They said it was the best for the money and it has a full kitchen. The numbers are low, but I am happy here. The numbers are taken from things I hear not my own experiences.

Harmony is poorly run, there has been a lot of staff turnover. From the day she moved in we were disappointed (her apartment was not painted and was not very clean ). The billing /invoices were ridiculously confusing. The quality of food has dropped significantly not to mention sometimes lunch takes 2 hours because they are understaffed. They only provide transportation to doctors appointments on Monday and Wednesdays now instead of every day.

The facility is beautiful and very bright and cheerful. They are still so new so not really organized both with communication and availability. Response time is not up to speed and we are not presented with enough information on who does what and when. They are working very hard to create an atmosphere that works for everyone. It's just one of those things. I think that takes a little time .For those of us that have no experience in this area, we just need them to be a little more polished and advising us about procedures, etc.

I picked this community, because of the the age of building was effecting various daily necessities including hot water heat air conditioning when looking to move wanted newer facility with fully and constantly working utilities more room Have 1 bedroom apartment with full kitchen includes over And dishwasher full bathroom with shower washer and dryer ( full size) living dining room also a balcony. The cost here is a little least than before with more personal space better food and more open areas for gathering.

So my issue is they rarely answered their phone and did not return calls. Also when my uncle needed a catheter we had to move him to a [community removed]. When he was released from the hospital Harmony turned him away at 7pm at night forcing a return to the hospital which then transport was not covered or his stay in the hospital. Truly I would not give them a glowing rating.

Under staffed with techs. The Director of Nursing told us the first week of June that I would have to move my husband because he required too much care. I tried to talk to her repeatedly to discuss what I could do to change situation. He is a Parkinson's pt with incontinence issues. I never got a reply from her in an email or phone call. Her name was [name removed].

The activities have no variety especially for independent living. Wine and cheese 3 times a week. Very little human interaction everything is virtual. The person doesn't take suggestions and says she is not from the area. The new member forum was zero. She is never around in late afternoon not on weekends. Very little is planned for weekend. That Chronicle and agenda that comes out daily is a waste of paper and does not say anything with substance. Does not reflect the local news. Most of us are from somewhere else would like to know more about Delaware. When the group goes to the grocery store Walmart and Food Lion she does not give adequate time to shop, as a matter of fact some people have been left at the store. There is no organization or training. There should be static on every activity. If an activity is scheduled and no one shows up, why?? Discussion groups are scheduled for women and men with no topic to discuss. Trivia with 200 year questions. The Arts and Crafts and movies that people like have only been twice since have been here, have only been scheduled 2 times, in 3 months rather than once a week. People are leaving because we are not getting what we were promised. The best feature of the place after living here are the apartments. The Bistro is a good idea but needs to be monitored closely or snacks and drinks need monitored. People come fill their thermoses and coffee pots and leave nothing for others. The director sits and plays games on her phone rather than try to work with residents on activities. The council is a joke all we hear is something we have to live with, nothing is ever resolved so now people stopped coming. The appearance of the lobby and dining room looks 5 star but that is farce, I love my apartment and the appearance but other things need improving. People from assisted living are coming to IL dining room taking our tables and some us have not seat and they sometimes run out if food. No one says anything. They have their dining room and eats 30 minutes before us. No one is in charge of anything. I cannot afford to move nor do I want to. Just give what I was promised. When people are hired they need training working with different levels of seniors, cultures and backgrounds. I see why these facilities get a bad reputation. There are people who may be visual and hearing impaired but may not look like it. They may take longer to read the menu. The activity people needs training and experience working with populations and nothing everyone has dementia. We are mostly intelligent but older. Learn to deal with all kinds of people. The front desk person keeps her head down however we are told to go to the concierge but she knows nothing or pretends she knows nothing. There should be a person available on weekends in case in emergency. Rather than be told to go to your neighbor to use the bathroom. Told to go to your neighbors whom you don't know to take a shower. Ridiculous Someone found someone taking a shower in their apartment. Danger. One person had diarrhea and the toilet would not flush on Friday and told to wait until Monday. There is no one around to take care of emergencies at any time. The members are on their on for these issues. Everyone disappears 3 days at. a time. This is a large facility with no management.

The general staff is friendly, but the management staff not so much. They are friendly when you can get in touch with someone, but when you have to leave messages no one returns calls. general staff. The food can be too "salty" too "fancy"

It's been a mix. I have been a little disappointed in hygiene care for my mom. I went into her room on several occasions to no toilet paper in the bathroom and hard toothpaste on the brush... indicating no one is helping her brush. She begs me to take her home (although I've heard this happens a lot:(. It's the best care I can get for the lowest amount of money. I'd much rather have her closer to me so I could visit more, but that means an extra [fee removed] I thought about moving her to a more expensive place (which means her money runs out much sooner) but I signed a year contract and there is also "activity fees" of [fee removed] on these places, so I will reevaluate in March.

My whole family really liked this apartment complex right from the beginning. Unfortunately, a few things have changed throughout this past year, but for right now, we aren't going anywhere, Mom still loves it here! About two months ago, there had been a horrible fight inside the front doors that had led to a tragic death outside of them, on the parking lot. The staff here has always been friendly, but there are always a few bad apples anywhere, and it is not any different here. Our loved one, lives on the independent living floor along with many neighbors. Now, one issue we have is that if our loved one falls, the staff can not help pick her up, and before moving in, I was under the impression they could help to get her up so I didn't need to call for an ambulance. The dining room is beautiful, but in the past, the staff and the food have also been another issue. I just hope they can keep the good employees they have now because they have had some that were extremely rude. It seems like the food is getting better now, and I hope it stays this way because in the past, some meals have been very unusual, served cold, or they had even completely ran out. When it comes to activities, there is plenty to keep our loved ones active. They offer physical therapy, they have bingo, there are crafts and movies, and they even have a beautician available to get her hair done. Value for the cost to live here, I'd say it's fair. However, they just had an increase in rent and several other things to. Right now, it's high to live everywhere, so maybe it's on average?

The staff could stop taking away her TV remote. Letting her have her inhaler on her person. A couple of nurses could use an attitude adjustment.

I had to stay on them to get my wife mattresses off the floor and onto mattresses rails. The room was dirty walking in. I would no recommend them for respite care.

The nurses at the facility are great! The meal prep and activities are nice as well. The Business Office is slow to respond and unprofessional. The Harmony Collection at Hanover is not a bad place overall. It is a little pricey though.

I would say be careful with the care issue and turnover of staff. Not very stable. I have seen much worse but was hoping for better.

The facility is new but has had leaks and the floor is dirty. Memory care also doesn't have enough ventilation and can smell pretty bad. Staff is a mixed bag. Some are great, some not so much. Except for a couple cna's, it's been a pretty big revolving door, especially with the facilities leadership. It has gotten better though since they stopped using agency staffing for the cna's.

I wouldn't recommend this community for individuals with progressive dementia symptoms. They are either incapable or unwilling to devote the time needed for those on a higher attention need.

The sales pitch to get family members into there is not the actual way things transpire. Supposed to have a reminder for the first week and escort to and from dining and activities, did not happen, laundry and weekly cleaning service did not happen and bathroom plumbing maintenance was needed and my husband had to fix that since they did not come. And medication service, supposed to be taken care of with blister pack, paying extra for that service and it still is nor being done. My husband has to constantly handle this when we are paying extra for this service. It was a little disappointing. But she is receiving ok care that we know of. She likes the food and she is receiving her medication. Just disappointing that they call us the day her medication runs out and we have to jump through hoops to try to get the prescriptions filled and to them when that should have already been set up. No one can provide an answer as to why this is happening

Main area is fairly clean, personal bathroom and room don't get cleaned very well! Toilet stays dirty! Furniture in main area is cloth and needs to be replaced with something different due to mostly incontinent residents! We have been told for months that they are working on this! Staff is very friendly! All of the front lines workers are easy to talk to and seem to genuinely care! Communication is lacking and needs aren't always met. I have text the nurse line twice with no response. I haven't tried the food myself but my mom eats very well and seems to enjoy the food! Right now there are limited activities in the memory care unit. The lady that was there when my mom first arrived was fired and now her replacement has resigned! To me, almost all memory care units are expensive and the care is OK. Harmony is more economical for us because my mom is in a shared room. This is the 3rd home my mother has been in over the 3 years she has needed care. I do NOT think she isn't looked after but there is definitely a problem across the board in these facilities. The front line workers are UNDERPAID and are doing their best but there is limited staff. I have yet to figure out where all the money goes that is paid every month but it doesn't go to the hands of the workers. My dad, who is currently deceased, was in 2 facilities and the best one HANDS DOWN was {facility removed]. At the time that he was there ([date removed]) it was privately owned and the owner was there daily. A Place for Mom assisted my family with finding that facility as well! Sorry that my review can't be all 5's but this is the current reality of most all facilities! Room for MUCH improvement in our elder care across the board! In all fairness, I do need to add that Harmony's care for my mom is leaps and bounds better than the[community name removed] !!! I would recommend it, I just think the entire system has issues. Harmony is MUCH better than the residences! Nice facility with room for improvements. Very friendly staff!

Nice community, decent activities and support. Food is terrible. Need more handicap or just close parking spots they put my in law on independent living but she probably should have been put in assisted

The facility and apartments are nice but overpriced for services provided. For over $[removed]per month you get a 1br/1bath apartment, 1 meal per day, transportation provided if needed only 2 days per week and some activities like bingo, outings, etc. A life alert button is given to residents to wear around their neck. The resident I have there fell and couldn't get up, pressed the button for help and nobody came for 45 minutes. The person who came was the front desk receptionist, who called EMS to come help him up and they left him without checking him out. I called EMS the next day because he was in pain and he was transported to the hospital where they found he had a broken bone in his foot, bruised ribs and was in AFib. He was treated in the hospital over a week and sent to skilled nursing for further care for 20 days. You're just as well off to live in an apartment than independent living at this facility for $[removed] per month.