Harmony Senior Services

Mainly, you need people to work there who are And who are kind and who don't pick fights with residents just because their personalities dipper older people have a lot of eccentricities and there was just a lot of changeover constantly in the administration or no one in the administration very rarely was there anyone you could find that could help you med passes were sometimes done in the middle of the night waking residence up those are a few things

a lot of change over since i've been there. communication poor if i wouldn't be watching 24/7 things would of not happened for my mom weekend crew lazy. I email corporate and head person in charge never get emails back

I am a current, cognitively alert resident, who has lived here for over three years - largely due to personal inertia and the fact that I require only minimal assistance. The relatively new facility and its grounds are well maintained. The general atmosphere among residents might best be described as one of friendly apathy. While the direct-care staff is generally kind and well-meaning, they are mostly inexperienced and inadequately trained—reflecting a remarkably high turnover rate - even more pronounced among management and supervisory staff, resulting in a lack of continuity, institutional memory, and leadership stability. Fundamental principles of management and leadership appear to be absent. Procedures that should be routine are inconsistently followed or overlooked entirely. Residents often treated as a disengaged, homogeneous group. While input is occasionally solicited, it is rarely acted upon in any meaningful way. Dining quality mediocre and meals frequently lukewarm.

The apartment for my brother in law was promised to be ready in June. He moved in on date set to be ready. It was not. It wasn’t cleaned, carpet was not replaced, patches on walls were not painted, filter in frig was putting out black water, bathroom not cleaned. I could go on and on. Still need painting, and no smoke detector, oven still dirty. On top of that can’t get mail delivered. This is 2 months later.

Cleanliness of the facility was good Friendliness of the staff was good There were no activities in memory care for those patients. The woman that they hired to do activities, they turned her into a healthcare aid. My dad was pleased with the meals most of the time no problems there I got an emergency call on a Sunday morning. Had to take my dad to the ER. He had four fractured ribs and a hemothorax condition. He spent a week in the hospital. They did not report the fall and they don't know what happened to him It is what I was told. I am not the only family member that's unhappy with what's going on there. I would not recommend Harmony for any memory care patients. A lot of promises were made that we never kept. I know complaints were filed with the facility about things going on in memory care. One of the other family members told me she was visiting her father and an aid told her that she was the only one there with the 16 or so patients that they had. Staffing always seem to be short.

There was a lot of staff turn over when they were there which resulted in not having the best of care. It was a beautiful facility and a few great staff worked well with my parents. I'm thankful for those who helped us out a lot during a difficult time.

I am very disappointed in facility. It is new but the rest of it sucks. One of elevators had not worked in 5 months. The residents complain constantly about how bad the food is as well as the service. I think they could have much better activities for the residents.

I tried to move into an assisted living apartment for the first time. I was met with delay after delay. It didn't help that I have an HMO and who was to provide medications was an issue. My daughter attempted to stay in contact with the management staff but had a very hard time getting her calls, texts and emails returned. After 2 months we looked elsewhere. On the bright side, the food was excellent, tasty and well portioned for my smaller appetite. Thank you for the opportunity to try and become a resident, it just didn't work out.

[date removed] the entire building had pipes burst and flooded the theater, dining rooms, and many of the apartments. There has been contractors there every day since. The movie theater is still not open. Half the time the meals are horrible and can't be eaten. After 2 yrs of being open they finally get the hair salon open one day a week. And now are letting the stylist go because they want her to pay for use of the salon. They have so many available apartments. They have never been able to get them all rented. House keeping is hit or miss. And the communication by the director is non existent.

I fell for the "Families Serving Families" slogan. That is all it is a slogan. This is a business. Some of the people seem to care, but to most its just a job! My sister fell multiple times, and no one contacted me. Her belongs went missing, including her shoes and glasses. If you consider putting you loved one here, plan on being vigilant and check-in constantly.

The food has been a very big issue in the serving of food has been a very big issue. The care at night is nonexistent. There have been a few issues with medication's. I would not recommend putting someone there that has slight dementia because of the once in a while, pharmacy issues. And just say that there has been some improvements in the food, but there is still room for improvement and there is room for improvement in the upper management staff.

When I got there we were fairly happy. New Administration ran off all but one of the good employees and retained all the horrible employees. By the end no one cared, no one worked, and I would never send another person there that needed any assistance. We were in Assisted Living.

The meals and dining would get a -5. Before referring any other families please personally validate the community. Appearances can be deceiving. Administrator and other administrative positions turnover is extremely high for this community which speaks volumes about the working conditions/ atmosphere.

Staff is friendly, but they are extremely short staffed. We would not at this time recommend the community to other families. Unless they needed very little help and support and just a place to live with meals & med administration provided.

Most of leadership staff was brand new during our time there. I think Harmony has the potential for great care. I'd suggest having a clear idea of your/the resident's needs and following up closely for the first month to ensure needs are being communicated between staff and followed through with. But I think new staff was actively in the process of improving care so I'm hopeful it will be more positive for future residents.

My mom fell, broke a bone and is now hospitalized. This was not reported to me for 4 days. Communication really needs improvement. I have not heard from anyone at Harmony concerning how my mom is doing. This is extremely disheartening.

They are trying to get the standards up to par. This may not happen unless the leader is strong. The leader talks a good game but we'll see if he is effective. How they could improve: Better adhering to rules-not giving out door code, not using side doors to come in and out. Better security cameras. Better sounds /light to make staff aware if someone leaves incorrect door. Know that staff doesn't stay ion top of care such as changing depends in a timely manner. Taking patients to bathroom after meals. Keeping hallways/rooms clean from smells. Keeping rooms straight. Not waiting till patients are out of supplies before asking us to bring more. Just a few.

They work hard to get you in the community but they require a deposit b4 releasing paperwork to get an assessment. I didn't like that. It felt like a pressure tactic. I was very disappointed. I put money down, couldn't get dr to complete the paperwork and now I'm fighting with them to get my money back

There is a complete disconnect of information sharing from executives to staffers. Nursing staff seems to come and go (hired and fired) frequently with no updates to patient info with new staff...My mother was always given wrong meds at the wrong time despite days and weeks of us trying to set schedule. After 8pm and before 8am nearly IMPOSSIBLE to get anyone to answer the facility's phone.

Harmony has staffing problems. It isn't an all inclusive resort. Take a look and ask questions. I will not refer anyone there.