Harmony Senior Services

I am not satisfied with them. The facility is beautiful and looks very nice, but the care and communication are not good. Things aren’t explained clearly, and it can be hard to get updates or feel like concerns are being heard. Overall, while the place looks great, the actual experience with care and communication has been disappointing.

Terrible communication between caregivers and families. Very difficult to get in touch with the floor at any given time.

Facility is great. Room and food are great. But little care. Found my mom on the floor after several hours and they hadn't even checked on her. Billing is a nightmare. No one in the business office has a clue. I would never recommend this place and we have since moved her out.

Mom’s been at Harmony of Southridge for a year. Recently her oven wasn't working. After having it checked twice they decided to get her a new one. Few days ago they delivered/installed a filthy used stove which took me 2 hrs to clean. I have complained/asked 3 different x to speak with someone.They messaged the maintenance supervisor to s/w me but he never came to the apt. Also, I would say that the carpet in her apt is the original & cheap because when I run her sweeper the only thing coming up is a canister full of carpet fibers. Also disappointed that they didn't keep the sidewalks cleaned during the snow/ice storm this yr which was very dangerous for my mom to walk on when she would take her dog out the use the BR (yard is always disgusting of dog poop even though everyone is supposed to clean up after their dogs). These are just a few recent problems. I feel that they don't mind taking your rent $ (raises every yr) but they don’t want to spend $ to fix/maintain the apts/facility.

Their care is terrible and I would not recommend someone sending their family members there. My loved ones room has roaches everywhere. We had several trips to the hospital after supposedly falling several times and escaped the so called locked unit.

The staff who work the nurses station on my floor. Are quick to tell you what they don't do. I fell and I waited 30 for someone to come and I pushed the button on my pendent. I am not thrilled with this place. You don't really know til you live there. You might leave your name on other lists just in case where you chose does not work out.

My father-in-law went there in the spring of 24 and we had to move him out by the end of the year. When we first got there the place was pretty good but soon thereafter there was a change in administration and the new people got rid of all the good workers. When we first got there half the people work their butts off and were super nice and the other half were lazy and rude. When the new Administration came along they got rid of all the nice people who worked hard and kept the lazy and the rude people. By the end of 24, at least in the Assisted Living section. The care was abysmal and the people there could not care less about anybody or anything. Assuming the administration is the same today as it was a year ago I would not recommend this place for anyone, at least Assisted Living. People in independent living seemed a little happier. At the Assisted Living in there was a complete lack of any care and if you didn't take care of your own nothing would happen. They were so bad at the end, the state should have shut them down. It was all aspects of care not just an isolated section.

Intake was great everything else was lacking. They could improve on everything. My father fell on a daily basis which led to several hospital stays.

What we think they could improve on would be the nursing staff, there is incompetent. They could also check to make sure residents who need help are fed

Staff management. They call out a lot and when there they don't work hardly. They are always short staffed and residents do not get the assistance they pay so much money for. . I would not recommend this place to anyone.

Nice new building, apartments good size, with modern appliances. Has fewer activities because of fewer people. So it seemed cold and empty. Also a bit further away from town than we would like. This opinion was from video walk through, not in person visit.

They missed cleanings, laundry, meals - yes, meals. Often taking two hours or more to eat, and they charged for Services ("level of care") that they didn't provide. They claim the level of care (which was jacked up shortly after we arrived, even though they assessed my parents a month earlier) was based on a points system, but not necessarily associated with more care/help. We left, and have gone to another facility.

My mother-law did not get her meds every day. And that the right time. She also had some behaviors that were not handled appropriate for someone with dementia. We had to move her and now she is thriving at the [community removed]. Harmony is not great if someone has memory loss or dementia.

Insufficient staff my room was at the end of a long hallway and never enough people to push my wheelchair. Long wait for food service and food was often cold.

There were many things that happened with my friend who moved there that I felt staff were not attentive to. Initially there was a problem with her mailbox key being lost. No one could agree on how it needed to be handled I know she went 2 months without access to her mailbox. That's a big deal. Eventually, the front desk starting getting her mail from the postman and taking it to her room. So much miscommunication, different answers from staff. The business staff, are completely out of the picture, once they get you in. I totally feel that a connection should be continued with the residents. I did not feel that this happened. Also problems from the beginning with drug orders. In particular, a laxative was prescribed daily, staff aware this was not correct, for my friend, still insist that she take it. Took too much time to get the order corrected. For a patient without family to try and advocate, this would be a disaster. Eventually, diarrhea several time a a day. One particular nurse, very aggressively said to my friend, if you are asking about the laxative, I don't want to hear it. My friend then called Hospice who came and sat with her in the middle of the night. One other incident involved a UTI being diagnosed on a Thursday or Friday and no meds available until Monday. On the positive side, the weekly trips were very helpful and good. Also, my friend enjoyed the food and now after four months, my friend has moved back to her home. There were many caring and loving workers and residents in this community.

You don’t receive the services promised. Housekeeping time is minimal and sporadic. The food is of poor quality and often not prepared well The building leaks. There are ongoing air conditioning problems. On a positive note, most of the staff are friendly and helpful

I want this to be confidential. We are leaving Harmony in a few days. It has been a disappointing stay. There are some good employees here; however management is very poor. Apparently they do not have positions in management filled. My husband has been in memory care. I, a family member, or a paid caregiver have stayed with him 24/7, except for one night. The emergency call system here is very antiquated & I have had to go get help after one hour and 15 minutes & several times after 45 minutes. They are using walkie talkies that have door security messages, etc. that have to be difficult for aides to monitor. Also, there is an apparent shortage of walkie talkies. They are nearly always understaffed and this unit is not clean. There has been fences stain on the carpet in the hallway for a week. Also there have been instances when my husband's medication was not administered properly. The food leaves a lot to be desired also. I would not recommend this facility to anyone.

It was a poor experience due to lack of communication within the staff. No one ever fully understood my dad's condition and physical short comings that resulted from the stroke.

Food was horrible, dining room was always dirty, staff was mostly lazy and sullen except the receptionists, who were always pleasant and friendly. [name removed], the maintenance man, was the star of the operation and the best PR promoter in the company, and cared the most. Can't blame the bad ones too much as it is terrible, nasty work.

Before choosing Harmony as a residence for your loved one, it's essential to be fully informed about their policies. One critical detail that may not be immediately obvious is their strict requirement of a 90-day notice prior to departure—regardless of the circumstances. This clause is firmly enforced, even in cases involving serious health decline or urgent medical needs. Families should be aware that the reason for leaving does not affect this policy, and staff will refer to the signed contract without exception. While Harmony presents a warm and welcoming environment during tours and initial interactions, our experience revealed a disconnect between that image and the actual practices in place. In our case, the emphasis appeared to be more on financial obligations than on compassionate care or flexibility in difficult situations. We encourage anyone considering Harmony to review all contractual terms carefully and ask direct questions about policies related to medical emergencies.