HMP Senior Solutions

close...nice place... Went to family night party...

Nice room -- opening in 1 br, nice kitchette with sinks. Studio also ok. Lowest sign up fee -- takes refundable deposit of $500. Allows pets and has service dog in rehab dept. Rehab people -- 2. On site Nurse & Dr visits. Concerned over building security tho.

Really liked this one, almost too good to be true. Seems to have good care and interested in helping with all aspects of continuing care. Has memory care unit.

The following are bullet statements; The staff is very attentive, loving and helpful from the maintenance man to the administrative staff. Need a greater variety of in house activities for those who are more mobile. Menu is repetitive. Side dishes do not always compliment the entrée. Portions are at times ridiculously small and laughable. Meals arrive uncovered warm and not "hot". Meals arrive often not as ordered and incomplete. Arriving to meals later in the 2hr. allotted time will find it hard to find a clean table with a complete place service. I question the nutrition of some of the meals with the generous use of butter, cheese and oils in the cooking process. Meals and content continue to decline despite complaints of patrons.

At first when my grandma got here it was a little bit of a rough start. Like requesting things to be fixed that could possibly be hazardous, I had to call the corporate office to finally get that resolved. And then the 1st 2 weeks no one came to clean her room now they are on top of things. They are improving a lot of things. There is one caregiver named, [Removed] he will go above and beyond for my grandma. The food is good and the activities are great like music events. They also have a nice courtyard area.

The Northglenn Heights was not as upscale as what we were looking for. The room they showed us that my loved one would be in was very small. The staff was very friendly and answered all of my questions.

Some are helpful and others aren't . The care services varies. To improve I think they needed a few more staff members so that when somebody fell down the hall or someone called in sick there would be enough people to cover. A lot of times they are short staffed.

We were disappointed by our experience with Lake Wylie Retirement. We heard very good things about them, but things seem to have gone downhill recently. Our loved one was mostly just sitting in a chair on his own. Since he was left he attempted to get up on his own and suffered a fall.

I liked the facility. It was clean and bright. The staff was friendly and helpful.

Facility itself is excellent, individual rooms were some of the largest, nicest of all we looked at. That was a lot of what sold us on it - great facilities, and food is great, good activities, too. However, we have had all kinds of issues with the staff there. Serious communication issues, cases where right hand doesn't know what left hand is doing, etc. they didn't even know mom was there the first few days. Staff very lazy, has to constantly be stood on to do their jobs and care for mom like supposed to. I have the director's personal cell number, and have had to use it multiple times to get staff to do their job. There have been times mom has fallen in her room, we noticed it first on our web cam, and it took hours of phone calls before they finally attended to her. They are required to check on mom at least every 2 hours, but there were times she was ignored for nearly 12 hours. Took several calls to director to get that corrected. Great place, but overall care provided is severely lacking sometimes , due to some of the lazy staff.

I had great communication with the lady who got us in and showed us the the apt and when I really needed you get ahold of someone she would make it happen. I just have concerns about the medication not being dispensed correctly causing stress to me. I wish they were more interactive but they are nice and helpful at the front desk.

The apartment is very clean. Common areas appear less clean, probably due to need for updated carpet and paint. They have good care for the most part, but it seems to drop off sharply on the weekends. The food is good, but the process for off- schedule eating needs more flexibility. Dad often misses meals and just has to wait until the next meal (which is easily missed, too). There are a good number of activities, but they seldom interest my Dad. They probably need more attention paid to devising activities for men. We chose this community because of its affordability.

So far it's good and I would recommend to others.

My friend was just not happy with the way she was treated. The first month was ok. Basically I think the staff was overwhelmed.

The housekeeping staff does pretty well. Though clothes do get mixed up quite often during the laundry process. There has been a recent sale and management change, so things may get better or worse. Staff turnover is very high. They do let me know about changes in treatment, but after a year, have still not gotten to some critical appointments that need to happen. I would like to see more provision for residents to get snacks and food for themselves or with the help of visitors, but that may be an unrealistic request. I would generally say that they are understaffed and staff can be short with residents. They are unwilling to help residents with some basic needs like getting things that a resident is unable to access on their own due to lack of mobility. They have scheduled activities, but it would be better if residents had things to do on a daily basis other than sit in a common area with a tv. All in all, it's okay.

Our family had an in person tour with Greenfield Reflections and overall the tour experience was good but the community was just to small for our loved one and did not have the amenities we were looking for

My loved one is a resident at Greenfield Senior Living of Spotsylvania and it's been okay. The nursing supervisor is rather stand-offish and difficult to get information from. Some of the staff are friendly and helpful, others are not. They appear to be very bothered by my loved one asking for anything. On the plus side, it's a small facility and the lead staff know all of the residents by name. The public areas are clean. The bathrooms are clean. The meals are not great, but adequate. I have never used another long-term care facility, so I have no real comparison but this one seems okay. They are in turmoil because they have just changed ownership, so some of these things may improve.

Most of the staff was very helpful....I felt they were understaffed though. The room was very clean, but I felt that bedding was not changed as often as it should have been. So, I would take care of that myself. Communication was fair. We were notified when there were issues, but they were inconsistent as to which family member they would call. Sometimes calling my sister, who lives out of state, and the time difference there delayed one of us locally having the info needing attention. The meals were good. This is a decent facility for a reasonable price. One very frustrating issue that kept occurring was the loss of clothing items. We grew to accept the situation and were thankful that at least there were clean clothes for my mom, even though they weren't always hers. They lost her wheelchair that was never located. We ended up having a wheelchair for her, but it wasn't what we had arranged for her. The replacement they offered wasn't as nice...heavy, difficult to fold. Frustrating situation.

I would tell others that this is our first time and we didn't know what to expect. Overall some of the expectations I had weren't meet. The communication with the staff to the families hasn't been the best.

It's cute, homey, small. Probably good for someone who has their mind but their body isn't working so good anymore. Good location. Older building.