HMP Senior Solutions

Nice property but a little more dated than our favorites. Ate a meal there which was fair. Menu had no multiple choices. Did notice a slight institutional smell when first entering. Did not like the Northglenn area as much as [removed] and [removed]. Pricey compared to [removed], a nicer facility.

Currently things are stable for my parent. We feel the facility is understaffed in memory care, some of the staff may need further training to care for our loved ones, and there appears to be confusion and lack of communication among the staff. The memory care side could be cleaner and kept up, especially the floors and rooms, and there is not nearly enough daily activity for the individuals in memory care. When the weather is nice, it would be good for them to get out and get some fresh air and sun. Much of the staff is friendly, however there are a hand-full that need training on elderly care and professionalism.

Northglenn Heights. 1. Most of the caregivers are really attentive. 2. the q maps are a different story. There is one girl who is cold, seen on her phone downright lazy looking and looks like a [removed]. I had walked by her office and heard the f word coming out of her mouth. 3. The food is terrible. I'm sure the cooks try to deal with what their given but its very bland and not very much meat. You never see a solid piece of meat like a chicken leg or steak.

Nice facility and nice staff. But this facility also does not have gluten free meals specifically for people who have gluten intolerance. I was told that I would have to pick things off of the menu that didn't have gluten. They told me that if I wanted gluten free foods, my family could bring in food for me. Also, the facility temp. was too warm for me having MS. I need 72-73 degrees and it was warmer than that there.

The staff are doing the best they can to care for my husband. I have not seen a lot of activities when I visit. I think the residents would benefit from more physical activity. I would not feel comfortable recommending this community as he has not been here long. I would say it is worth taking a look at. The food is ok and they keep the community clean. I feel he is safe at this community.

I felt like this community wasn't maintained well. There were slapdash jobs in the maintenance of the building, I thought. I could have done a better job on the walls, from what I saw. The tour guide did a fine job, but the staff that was working, I felt like they were there to do a job, and that was it. The food we were given was not good. The quality of the food was below average. I didn't feel like the neighborhood was safe. The home and the neighborhood around it was run down. It's right next to one of the busiest streets in town, and if you have dementia or a walker, it's dangerous.

The staff is friendly and attentive. More fresh fruits and vegetables could be added. I think with the resources that they have they do a very good job!

I called a place for mom ,Jennifer Alwin was my contact and helped me secure a week for a dear friend Judy that was in dire need of a vacation after 4 solid years caring for her husband Don Edmondson after mini strokes and other health issues. Jennifer made arrangements several weeks prior with this facility for Judy to go meet wih them and make payment arrangements.. The day b4 she was to take her husband Don they called her and said they needed a chest exray b4 admission. Well that was impossible to get in one day.. They waved that than they told instead of the agreeded $1,200.00 for 7 days it would be $2,000.00 for 7 days. This was devastating for her,since the only way she could afford to go was family and friends had accumulated the original 12,00.00.This was a terrible way for her to start a much need vacation . I will personally never recommend this facality because of that..Her husband received good care and enjoyed his stay. The people responsible for this costly error do not need to be working their.

We had somewhat of a mixed experience with Oxton Place of Gainesville. It didn't end up being a great fit for my loved one, and the facility seemed to be going through some growing pains. We liked the director, and the staff all seemed friendly, but there we some obvious disorganization. Maintenance issues took a long time to clear up, as they were sharing maintenance staff with another facility. They had a good amount of activities, but since my loved one was higher functioning than most of the residents there they were not really appropriate for him. It wasn't a bad place, but it isn't somewhere I would recommend to those with higher functioning loved ones.

I think Oxton Village is a good place overall, but it has been somewhat of a mixed experience for us so far due to some recent staff turnover. The facility itself is very nice, and everyone is always friendly, but some of the care services have been slipping through the cracks during this transitional period.

Rooms were small. Don't really know about activities or schedules. Liked 2nd tier care.

Director conducted the tour,she was great.Lovely courtyard.Clean but not as nice as others toured.Like that 1st level apartments open into courtyard.

Director was very pleasant, and outgoing. Felt rushed though as we went thru the tour, very clean, no urine smell.

The main facility was lovely but the memory care section was depressing.

It's looks nice on the outside. Once you have your parent in the facility its a whole different story. My mom was there for over 3 yrs they raise the rent every year 160.00 to over 200.00 depending on your room size. I had to move my mom because of the increase EVERY YEAR.They are short handed alot of the time, most of the staff doesn't interact with the residence. Other then that it a nice place.

The staff did a good job with my tour but I was not very impressed with this community, it felt more clinical and depressing. there were not many amenities for the residents, in fact, their game room was a table pulled out into the hallway. The rooms were small. I just knew that I did not want my mother to come here.

When my Mom moved in here October of 2015 it was good for about 6 months. It has been going downhill ever since. The distribution of the Meds is a nightmare. Rarely on time. When as needed meds are requested, it usually requires 2-3 requests and even then sometimes they do not show up. some of the help does not speak or understand English. The food coming out of the kitchen is hit and miss mostly miss. Mediocre at best. Lots of employee turnover. lots of employees that have been here for many years are gone. Northglenn Heights use to have a good reputation with a 3-4 month waiting list and never had to offer incentives . No more. They are now offering incentives for people to move in and. We are very disappointed with the decline in quality and service that has happened over the last year.

The only reason I give 2 stars on this review is because many of the nursing and kitchen staff have been very dedicated to my family member living here. Besides that, this place is questionable at best. First of all, the new website from the new owners has many lovely photos of "the facility" but none of them are from the actual facility which is VERY misleading. And we have had MANY issues that have been addressed with several upper staff members with medications being given incorrectly. We have been told that things would be resolved and have had to have several meetings to get anywhere with them. And we are still having issues. Beware if looking to place your loved one here and make sure to oversee what the facility is doing for their care. I have emailed the corporate office twice and have never heard back from them. Even when I pointed out that they have not responded to me.

If their family member does not want to participate in the activities or go down for lunches or dinners that they should choose a different place

RATING: 2 REASONS: A. Lack of Security B. Turnover of personnel and lack of consistent cleanliness of resident and room. C. Cambridge has been out of Air Conditioning for practically the whole summer and from what we have been informed the same problem existed last year. Being without air conditioning in making sure the bldg. Is cool for the residents is a priority. The kitchen and dining areas are Very Hot. D. Workers who wash the clothes seem to forget where the residences clothes are to be returned(which resident room they belong).