Merrill Gardens

We get Care Conferences with the Resident Care Director, the staff helix schedule mom's appointments & transportation as we live out of state, &mom loves some of the activities.

Staff is very friendly. People are complaining about how repetitive the menu is since [name removed] left. I would like to add to my review about pricing. Although the rent fees are very reasonable, the cost of assistance is obscured by a point system and very expensive. Most would do better to get an outside Caregiver.

The facility is amazing and the staff is great, they made my dad feel right at home.

The responsibility for the care of your loved one belongs to you not the facility. It is your responsibility to follow through and see that proper care is being given, and if not, remind the staff of what needs to be done. Overall, I have to say that Truwood staff and bluebird hospice did the best they could with what they had to work with I am grateful for the care that they did provide, and I'm grateful for the corrections that were made when they were brought to their attention. Made a difficult time easier.

I like that it's small and only one building, so easier to navigate for elderly people. The food is very good and the apartments are nice. There are a lot of activities to participate in and most of the employees there seem happy.

It's location and the alcoves of small places for sitting, reading, and views. It is a beautiful building. Oh, the other thing, is the ability for the residents to have as much independence as possible. The staff is truly kind and compassionate.

I really love most of the staff!!! The night time staff is not as good. That would be what they could improve on, but overall based on the experience I have had so far, I would definitely recommend Truewood by Merrill, Keller community to other families!

A safe place for your loved one with round the clock care. It would be nice to see more care givers available so that residents could get better one on one care, but let's face it, that can be hard to do. Overall so far so good and staff seem to guinely care about the residents.

They only provide transportation for medical appointments on Tuesday and Wednesday but must be within 5 miles of their location.

Well lite dining & lobby gathering area. Open to the lower level. Wine hour @ 4 on Wed & Friday. Beauty shop, good sized gym, outside restaurant events, in unit laundry. Daily check in by residents & if not pressed by 11:00am Staff will enter the unit to check on resident. kitchen( stove dishwasher, sink, refrigerator. Maintenance in unit for a fee. Cleaner once a week included. 2 meals a day, open seating and an Elevator

Staff is wonderful and very welcoming! A few suggestions however... 1. Would be great if they could arrange for a podiatrist to visit the facility every 6-8 weeks or so for toenail trimming. For residents w mobility and/or memory issues, this would be a godsend. We know of many other facilities with that arrangement. 2. Would be great if visits to the salon for hair cuts could be charged to monthly invoice. That would alleviate the necessity for resident to have cash on hand or give out credit card info. 3. Wish that assisted living facility rooms had small refrigerators available, even if to rent. For elderly family member who may not be living there very long, it would be more convenient to not have to purchase one. Other than that , we are so happy that we chose Truewood for our family member.

The facility is showing its age, especially compared to others we viewed. The smaller size was one of the plus factors in our decision. The staff has been very responsive, however I have felt like we've needed to ask about a lot of things rather than getting an orientation. Perhaps they realize it's a lot of stress to transition without going through everything at once. [name removed] from your organization was wonderful to work with. Utilizing your services really helped us stay on track and NOT too overwhelmed.

In quiet residential neighborhood just off Interstate 10. Some units have balconies. Staff from housekeeping to management are friendly. Although not an assisted living facility, they have an outside company, Saving Grace, that is onsite that can be hired for personal care services, by the task or monthly They were great in caring for my sister's 96 yo husband after he fell and needed personal care for a couple of weeks. Easy to work with and always reachable. They have a few covered parking places that can be rented.

I would recommend to others. Close to my brother's. Cheaper. Home-like feeling.

Clean and bright. Beautiful trees and gardens. Friendly and attentive staff.

Overall based off of our experience, I would recommend Truewood by Merrill Vancouver to others looking.

Our experience was basically positive. The erratic and inconsistent monthly billing was frustrating and was like this for our entire time there until the last month. This was our primary reason for leaving Merrill Gardens, Greenville

I thought the unit should’ve had new faucets and the trim painted. The carpet on the lanai was disgustin and they were replacing it after I asked. We ate dinner at the newbies table; the ambassador told me that the pool closes in the winter, which upset me since I use the pool a lot to exercise. And then a lady burst out with inappropriate comments and I decided that I didn’t belong there. I’d met some other people that were normal and nice.

It has been an okay experience and we would recommend Merrill Gardens to other families who may need a place for their loved ones

My mom really likes most of the staff. That's a plus. They could improve on activities. I know they hired someone new recently so hopefully they improve there in the near future.