Pinnacle Senior Living

They took very good care of mom and dad in the beginning and while dad died of cancer. After dad's death they did a very bad job with mom. They did not follow Hospice's advice in turning mom and medicine administration. When my mom was at [Removed] they were actually healing mom's pressure wound and at Cottonwood it got so extremely bad [Removed]. If they do not have the expertise nor time to handle the situation, they should be honest with the family so we can find the proper help for our loved ones.

New company the Ensign Group took over ownership and management a year ago. Facility is run down and never really clean. Revolving door of administrators and caregivers with six administrators in two years. Food is awful most days and only good on days the part time cook prepares meals. Residents are not getting what they pay for. We had a family member with dementia living there, and she was not getting anything to eat. Because of her dementia, she did not know to go to the dining room, and the caregivers did not bring her to the dining room and they should have. We moved her to Felician Village and could not be happier. Ensign Group is all about money and not the well being of the residents. Had an administrator there for several months that was doing an excellent job but the company fired her for not admitting or keeping residents that needed more care than Harbor View can provide.

Would not recommend to anyone expecting quality care for their loved one or respect from the staff and management.

Mom's been there a month. So far we are pleased. They have had to make adjustments for her. She can't swallow solid food.

Our mother is doing great at Lexington. The staff is very caring and friendly to the residents. They are also very efficient in their care.

Our mother is a 5 year resident. Since meridian purchased this family owned facility it has had issues with keeping employees and a director. I believe in 2 years they have been thru 4 directors. There is no communication with family. All written and verbal communication is ignored. The food is of poor quality. The cleanliness of rooms is suspect. My mothers room has had roaches and mice infestation. As an example after Christmas 2014 i returned and discovered dead mice stuck to sticky paper. Who knows how long it was there. The activities described do not occur. As I'm aware lunch bunch does not go anywhere. My experience is not positive. They do not care about my loved one. I'm looking for another home for my 90 year old mother but changes can be difficult. I would not recommend this home to anyone until things change.

Facility was in poor condition and not a place for us. Foul odor and rooms only come as efficiencies. Presenter was excellent.

I have nothing good to say. It was a nightmare for my father. Inept staff that I had to fight with everyday to get adequate help

Our mom has been there for almost 2 years. When we first talked to them, we told them our mom's money will run out in almost 2 years. They told us that is not a problem they take in county aid residents. Well her money ran out and they told us they have no openings for county aid, they were at their limit and that we would have to pay the extra $1000.00 per month that the county doesn't pay. Needless to say we are moving her out. They got all her money and now she is no longer good enough for them. So beware, if you put your loved one there, get it in writing that they can stay after their money runs out. The care she received was very good, room needs updating, Activity Directors are great. If you loved one has dimentia, not a place I would choose.

Good price but dismal memory care facility. Definite NO for dementia patient. Would recommend for assisted or independant living.

Did not find this place very cheerful. Inside was very dull/boring. Low ceilings. One of the rooms she showed me smell of smoke.. Carpets were dirty. Gardening area was not kept up!

Food low quality and always cold; a resident will lay after fallen for hours before someone coming to help. Homeless people coming into facility. No security. Items missing from my aunt's room. My aunt was traumatized after laying in her own blood for hours after she fell

Our family had a horrific experience, everything from top to bottom needs improvement. The director could admit she is the director and not lie to families. They could have nursing staff who actually attend to the residents and not leave them sitting in dirty and soiled clothes for hours on end. They could not have call lights going on 24/7. They could serve the residents with warm food, but only when they actually remember to serve the residents.

Madison Pointe is a very unprofessional and bad place. The care was terrible. They gave the wrong dosage of insulin to my loved one. They refused him prescribed medications. They didn't attend to him at all. He was only there a week before I got him out of there. When you interview them initially, they answer all of the questions correctly. But when we got into the facility, what we experienced was the exact opposite. They also surprised me with significant charges that I was never informed about beforehand. Overall it was a terrible experience, and I would not recommend it for anyone.

Don't take your loved ones here. They were mean to my loved one, not physically but mentally. They broke her down pretty bad, and she's still not the same. They wouldn't return any phone calls. We had an activated POA, but they let her sign for hospice and for a doctor and never notified us. I personally heard a few things that went on there. My loved one is not a crier, and she cried and sobbed every day begging me to get her out of there. This wasn't her first experience with assisted living either. She had been at another one for a year and had been fine. But she had to leave there due to decreased mobility.

I didn’t have a love one that stayed there but I had a dear friend, that her husband just passed away last Thursday and they wouldn’t let the funeral home in to pick up his body. You don’t want to know what happened next and it continues to happen to her.

People in wheelchairs should not be on the 2nd floor. Especially when only 2 chairs will fit in elevator. And flyer posted to stay in your room in case theirs a fire and staff will get to you. This place changes the rules consistently. The conduct of the staff r not qualified nor professional. The director has some drinking issues besides being on a power trip. i would not send my worse enemy to Sherwood village check out fellowship square night and day difference.

The company who owns the facility is only interested in money. The food quality is low. The staff is paid the bare minimum. Also, training is lacking. Employees are expected to perform tasks outside of their hired position. All staff is part time, so no benefits are given. Residents aren't watched closely, because care staff is spread so thin. No activities to keep residents active. Bare minimum of care. Untrained & under appreciated staff.

This is all so sad for the people living here but all very true. First of all let me start by showing you the frauds here [name removed] is the worst of them all she states here that she has an aunt and and uncle here. This is all lies. She is the executive director of desert springs assisted Living and the boss to all the other executive's in Las Vegas. I had the displeasure of meeting her when pacifica was bought out. She is manipulative and money hungry. The lives of these people you love are in the wrong hands. [Name removed] is the executive director here and has been there about six months now and is following in her bosses footsteps. This is really sad my family members has been here for a while and everything is getting worse by the minute. She doesn't speak to us family members regarding room rates we just get the new invoice in the mail with no heads up or regard. So my bill is going up $800 for crappy service. The food is horrible they just brought in a new person and bless his soul he is trying but it's hard to fix a nasty mess. The maintenance has improved by 90% since [name removed] arrived he is always very attentive and helps my family member without thinking twice. The Wellness director was just changed what a shame the changes she promised were actually happening.Now the person who was her assistant is in charge. This is sad because the person you look to for assistance should seem like they want to help not have an attitude and not want to hear you out good luck with that one. Now the staff, there are a few who you can count on getting your family members up and cleaned in a timely fashion.Now for the rest of them... Check your family for bruises they like to rough handle people. The scream and talk down to them. Refuse to assist them or tell them to wait that they will be back and no one does. I can sit here all day naming things that I have personally seen and witnessed with my own two eyes but I made sure to mention what's most crucial.

Poor care; poor activities; poor food