SAK Management, LLC

My sister was a resident. Most of the staff were very impersonal. Whenever I called or asked questions in person, no one seemed to know the answers, they never got back to me and I never was able to speak to the resident doctor after several attempts. The final week she was there, we had Hospice for her and their services were excellent. They updated us with phone calls. When she passed away, they called to offer condolences. They sent us letters and even attended the funeral service. However, no one from Symphony Manor called or contacted us to express their condolences. The last week of her life, her dirty clothes piled up in the hamper and were never washed, even though we requested this several times and they assured us it would be done. When we went back to pick up her belongings, some of the staff didn't even know she had passed.

Based on the experience our family has had with Symphony Manor of Feasterville, and the staff tries hard with activities which is good. I do not receive any updates. For [fee removed] a month pay additional for diapers ?

Was not even aware of our scheduled visit. Did not appear to fit our needs.

This was a good community when my loved one first moved in. They have gone through some staffing changes and since then things have declined. They do not offer food options and the food they serve is not good. There were days my loved one did not receive their lunch. There are a few caregivers there that are trying their best to continue to give great care. The community and the rooms could be cleaner. The executive director was not very approachable.

DO NOT put anyone you love into this place. It is TERRIBLE. My parents were here, and thank god we got them out. I will regret putting my parents into this facility for the rest of my life. was deceived. If you want more info [email removed]

(Memory care) Always short staffs. Too many new untrained employees comes in and goes. 98% aides don’t smile. Her diapers 1/2 of the time were soaked wet. Her bed were made with wet sheet. I’ve reported so many times. Things went great for two weeks then back to old ways. Dining always sucks! Long waiting and cold food. In [date removed], hospital called and asked info about my mom. I was confused. Hospital told me she was admitted “yesterday” due to pneumonia. She had also irregular heart & UTI. I was furious cause I wasn’t informed by [name removed]. I called co-director [name removed]. She said nurse did call me. I told her no she didn’t call me or my brother. We argued and as I was just about to hang up I heard her saying I don’t give a rats ass. I spoke with director’s boss and higher. Nothing but a slap on her wrist. I had my mother’s belongings removed because she wasn’t ever to go back there. My mother passed away at the hospital. Symphony Manor never call to say sorry for the loss of my mom

We had toured this community really like it. The case worker and social worked had met with my mother in law and had evaluated her. We were all set to move in we had already made the deposit then 48 hours before we were ready to go we were told they would not accept her. They claim she was not going to fit the medical guidelines to accept her. I just felt that we were misled and lied to. I would never recommend this community

Many of the staff are great but they are so short staff that I wouldn't put anyone who needs care there. I thought [name removed], Management, was on the look out. She had such a great speech. But that is all it was. She made promises that she couldn't keep. They neglected my mom. They wouldn't allow me to step in to care for her. Choose a place that will allow you to apart of the care team. A facility that will not allow you is the first sign that there is a problem. [name removed] will tell you she is walking in your shoes, If she is, it not the same shoes I was walking in.

This place requires an evaluation prior to move in. Moved mom in and 2 weeks later was told that they could not care for my mother and it would be in the best interest to find her a place that would be able to care for the mental aspect and the normal daily activities that are necessary that are best for her.Please ask many, many questions and par-take in the evaluation process. Absolute complete fail. To note, I asked many many questions before-hand and was reassured it was a perfect fit.

My sister resided in the assisted living facility for 3 months. She is wheelchair bound with advanced multiple sclerosis. She arrived there with no sores. She left via ambulance non responsive with a bedsore to the bone. Also very dehydrated because left in bed without ability to get fluids The aides were rude and unhelpful. No one would change her or reposition her. The nursing care was horrendous and unsafe. Family wasn't kept informed of any issues including sending her to the hospital. Weekends are even worse 1 LPN and 1 aide for the whole building. Put her call bell on to get assistance to get her out of bed 1 hour 35 minutes later no response. Even with going to desk requesting help I was told short staffed on weekends. I was also told my sister was too much and would hurt their backs. I got her up myself. This place should be closed by the state. Or do not accept residents you can not care for. My sister is still in a skilled facility and may not recover from this facility's negligence.

1star May even be too much this place is so under staffed it’s scarey. I would not put my dog here. It looks beautiful but, the staff is horrible their all smiles but no results. And Once your in there they give you a bill that’s nothing like you agreed to. Don’t even go in cause all the prettyness and smiles won’t keep your parent alive. This place should be shut down til it’s properly run.Good luck if you just want to see for yourself. But I warn you it is unsafe for your loved one.??

My husband was there for one month. It looks pretty but looks are deceiving. My husband was there for one month. He never went back after he was taken to Temple Hospital because his INR level was low. He could have bled to death because he fell. It was their responsibility to check his pro time every two weeks and fax the results to his cardiologist. The doctor never received the results and the nurse was supposed to contact the doctor to make sure that he was to receive the same dosage of medicine. The doctor was not supposed to contact them. It was their job to follow up. They lied and the director lied. They are understaffed and it seems like the employees come and go. My advice for you or your loved ones.....stay away!!!

The place looks nice on the outside but that's about it. The staff is always short never enough and the staff they do have are over worked and under paid. I have seen many CEO come and go and all no better then the one before. activities are not there because the person they have in the memory care unit takes a 2 hour lunch break leaving the nursing staff to do his job as well as there jobs and the CEO seems to be ok with this. They have had C-DIFF go around to a lot of the residents because no one is washing there hands, I have seen them come out of residents room at night and go right into another residents room. The aides talk in the halls about what is going on and that is a HIPPA violation!!!! The med techs are very good I always see them running around but I don't see a nurse most of the time I am there and when I do they are on the phone or talking trash about another staff member behind there back. The food is a joke, they residents in the Assistant living side have it way better for all the meals I have taken my loved one over there many times. and have saw this. BOTTOM LINE IS IF YOU WANT YOUR AIDES AND MED TECHS AND NURES to do better you need to pay them more. Can you live off of 10 to 12 dollars an hour? I don't think so. All the money that they get every month and you would think they get paid good but no. I feel bad for the staff. I will be taking my loved one out as soon as the other place has an opening.

My family member was there for one year.. They went into assisted living walking and In control of her body functions. She had three unnecessary falls in one week due to careless care takers. No Follow up medical care. From that time on her whole personality and ability to care for herself changed. They make promise from CEO down that they do not keep. If you do not make surprise visits and spot checks you would not know what's hidden behind your loved ones care. They are left alone unsupervised. Transports are a joke they are not properly secured either in wheelchair or seat.... much witnessed... and brought to care givers attention . Just had event 2-3 months ago where wheelchair was not secured in van and client in wheelchair obtained fractured leg. Staff was told to LIE or else and family from NY was told a different story. Truth a staff member told . Witnessed falls with no staff around.All clients look un kept and have body odor . Clothes destroyed and burnt by utilities. Supplies of one client shared. Food cold and proper utensils not used for there needs. Staff rude disrespectful and dress improperly for job. Clients are bathed if in bed naked with no blanket or towel covering there shivering cold body . They are treated ruff and mishandled . Observe when u visit .... A animal gets better care. Ask a place for mom.... We did when it was too late... Be a advocate.... they cared for you when you where helpless don't they deserve I CARE DO YOU.