Traditions Management

Sooo, my parents moved in last spring. Food was fabulous for this type of place albeit wait staff was/is slow. The food has been slowly declining over the months from very good to cheap Banquet brand type entrees served as lunch and dinner specials. An overly salted processed breaded meat/poultry patty with some cold bbq sauce sitting on top was served as "Bbq Chicken". Portions are skimpy on the vegetables, sauces, gravies etc. Not enough varety of vegetables served with each meal and they seem to run out of everything almost everyday no matter what time you go to eat so you end up eating whatever they have on hand. Breakfast is about the only good dependable meal of the day. The overall staff in general are very good and helpful and the nurses are great. They are definitely running under staffed and it appears to be the norm. The grounds are very well maintained, but the dining room is a place where looks are deceiving. Oh and what is up with the very good meals I see on some tables and the "crap" food I see on others?

Emeritus at Lakeview, while very nice in appearance, is more like an old folks home. The food is very restricted (I am a vegetarian). The personnel are very polite and friendly. I fined myself going through periods of depression for want of something to do. The nursing staff is very good, a big improvement over the last assisted living residence I was in.

We placed my father in Traditions and moved him after 4 months. They did not clean his room very well, and often had to clean it ourselves. The food was very slow and they often were out of things. Tablecloths were dirty. Most of the time they did not do laundry and my family had to do it for him. Many times when I visited dad in memory care his bed was wet and no one changed the sheets or wiped the mattress down. Memory care reeks of urine so I know they aren't changing people in a timely manner. Frequently sent emails or tried to talk to management, who would promise to do better, but nothing ever changed. Poorly understaffed, at times only 1 aide for 40 residents in Memory Care. The lock on his door didn't work right and many times other residents would just roam into his room.

The medical staff is very under staffed. Nothing gets follow through and poor communication between morning and night shift. It takes medical staff member almost 30 minutes to report to a resident in need. My mom has been there since April and they have honestly gone through 3 chefs. Food is poor and servings are very small. The apartment size is nice and clean. There is no activity director since June.

The garden home is lovely and nice but the food and service in the main building is absolutely terrible! The price is way too high for the service and activities provided. That's what I find most disappointing because I love the garden home but every other aspect is not acceptable. I'm spending a lot more money on food and traveling to appointments than I expected. I am thankful that I can do all this independently at this point in time but concerned about future.

My Aunt started off in villas for 3 months before they realized she need to be in assisted living. After moving there she really needed more care than they could provide in assisted living and she was becoming increasingly forgetful so they moved her to memory care which is the saddest place I’ve ever been in. After going in that unit she quickly went downhill and frequently sat in her room where they said they checked on her but when we visited she would be in wet diapers and look and smell like she hadn’t been bathed for a while. There were very few activities in memory care and a frequent turnover of staff in all areas of the building. On top of that even though we moved all her things out within a few days of her passing they charge for 30 days rent after she passed. I know they will put someone in there before the end of the 30 days because we got in it a few days after someone moved out of same room. So beware.

Extremely understaffed, smell is horrible, food is okay, very few activities, l. The staff have been very nice but running around with only one person at time working they seem to stay calm.

Proximity to my dad and my sister and I was an asset. My mother was in the memory care unit. While superficially, we thought that it was a good choice, the staffing was consistently a struggle. My mother was at both traditions and [removed] in Grove City. Most experiences were lacking and a disappointment in the overall healthcare system.

Reviewed safety manual on the way out. Written up by state for memory care pts escaping. Drugged them, heavy medications. Low educated staff. No criminal checks. Looks pretty pull up rug to see the dirt. $$

We like the property. The staffing is always changing. My mother was physically abused by an aide. It was on camera. When I showed them the film, they fired her. My dad is still there. He likes the activities but doesn't always get to go. He requires a wheelchair. They raised his care cost [fee removed] a month. He's incontinent and needs 4 showers a week. Seems like a lot to me. They have a new person who is trying to make it better. We'll see how he does, my mom died in [date removed] .

At least on some shifts they do not actively care for the patients. They do not supervise. I've seen patients who have fallen and are injured not get immediate attention. Sometimes the food was just basically a sandwich for supper. I would expect for the cost that it would be a cooked meal at the supper meal. I never saw much activities. They'd put them in front of the tv and maybe I saw them coloring a couple of times.

It is always short staffed in memory care. day and nights. The staff could do more checking on the residents at night and less playing on there phones. They push them off into the T.V. untie most of them go to bed, so they can sit in the nurses station.

When my grandfather arrived at the memory care wing of Meadow Brook, the Community Relations Director updated me by email that he was happily pushing people in wheelchairs because he was doing so well. But he died a month and a half later—more than likely due to the facility’s near-complete lack of memory care activities, its emphasis on apartment-style living that increases isolation, and its use of benzos/pharmacological restraint (something I questioned in particular that they refused to respond to unlike other facilities I asked) that likely led to my grandfather's 12 falls (that we know of) and subdural hematoma. As my dad put it from what he saw multiple times in the memory care wing’s (beautiful) day room: “They were all zombies who couldn’t even hold their heads up.” Please do your homework and make several site visits before choosing this facility for memory care. My grandfather wasn't fortunate enough to have a POA that moved him out of this place in time.

Traditions of North Bend is for assisted living only. Would not recommend for anyone needing nursing care. They not have the personnel nor knowledge to care for anyone at a higher level 2.

Having many issues with my mother in law getting showers, room not being cleaned , broken closet door multiple times, lost her glucometer we brought in with her and then charged us for glucose strips and didn't notify us until a month after she was there that they didn't have her glucometer, not having our correct information in her chart even though we had given everything on arrival, not having the automatic bank withdrawal form in her chart that I filled out prior to her moving in causing much stress to my mother in law, not being able to contact staff and not receiving return phone calls when leaving messages. The cleanliness is a 2 for her room. Every time we go there we have to clean her bathroom. I had to request that her garbage be emptied more than once a week because the smell in her room was awful. Rest of the place seems clean. Staff are mostly friendly when we are there. However they are not responsive to my mother in laws needs. She seems satisfied with meals. she does not participate but there are a lot of activities. Paying mostly for her room and dispensing meds and meals. We don't really feel that she is getting great care

My loved one was previously a resident at Park Place Senior Living and overall the experience was poor. They had poor meal preparation and slow service. The activities stopped at 3:00 in the afternoon. Management seemed more interested in increasing care levels for additional revenue and less interested in the actual facility. They said they go with higher managed care to protect their nursing license.

During tours we were sold one thing and given another. Solana has not met our expectations. The dining room has not been available to my mother 24/7. The nurses are not showering my mother as promised. The activities don’t have any meaning behind them. We were told they do meaningful things like trivia and remembering the past and paint and sips with happy hour social 3x a week. I have not received not even one activity calendar from the director. I was told I’d get one every week via email. Very dirty on weekends.

Our parents lived here [date removed]. The frequent and haphazard turnover in management is frustrating. The director of nursing will not communicate, return emails or phone calls, and is generally unpleasant / difficult / disengaged in every meaningful way. The hallways often smell, which indicates to us that there are cleaning problems. Despite requesting and paying for incremental services such as laundry, assistance with personal hygiene, etc .... our loved ones did not receive what we were charged for. We simply could not take it any longer and moved our parents to a better community. However, we will emphatically say that the front desk staff, several floor nurses and some of the mid-management staff are wonderful. But sadly, they do not run the show and we would advise anyone to VERY CAREFULLY consider top management and the director of nursing when choosing a community. It will make all the difference in the world. We would give Traditions at Solana a grade of "D" in 2023.

New Hope Valley did not meet our expectations. They talked a good talk, but the food was disgusting. I even took a picture of it and ask them if they would eat it and they couldn’t believe what my mother was served on a daily basis. Also, the care was not very good. The aids who came in, did not treat my mother well, and they also wrote down things saying that they did a certain thing when in reality they did not. They did not help keep her clean on a regular basis, and if it weren’t for my sister and I my mother would’ve been in worse shape than she really was for the money that we paid for that place the service was terrible. The room was nice. The facility was nice but what really matters is the care that you receive. That is what we had objections to.

They need to improve communication between staff on different shifts, and between staff and family. Cleaning of residents living spaces needs to be improved. Food needs to be massively improved. This is all with regard to Memory Care. I can't say anything about regular Assisted Living.