Traditions Management

Traditions at Camargo was a nice assisted living facility.. my mom was quickly moved to memory care little under a month after being there. The memory care was one of the most expensive around and the care was the lowest of all. We were very disappointed by the lack of care and the filth they left my mom to live in was very disappointing. I would not put them at the top of my list for someone in my mom's position..

I would not recommend this facility to anyone. My father was in the memory care unit there for literally 2 weeks and passed away. Yet, we still had to pay for the month after he passed away and wasn’t living there even though we gave the “30 day notice” when hospice told us they anticipated he would pass within 48 hours. Seems very shady and taking advantage of senior citizens. He also had gotten sick and was in his room basically beginning the dying process and NO ONE contacted us at all! We only found out when one of my siblings happened to stop by that evening and they called in hospice. The daytime staff are friendly, but the evening staff were not friendly and were abrupt with us when we asked any questions. They are taking care of your loved one and you would think there would be some compassion and caring towards family members. He would’ve been better off going home instead of being there, even though he was not mobile. Not impressed with them at all!

If your family member is not mentally competent and able to speak for their needs please do not put them here. My mom was thankfully alert and oriented and because of that she survived this place. There were multiple times she was given the wrong meds and she or I caught it by asking what each med was every time. She needed help showering but limited help. However she didn't receive showers regularly due to staffing issues. Heaven forbid she have an incontinent issue on occasion. They refused to help her shower after these if it wasn't her shower day. Her toilet constantly had issues and was left backed up over multiple weekends. Trash wasn't taken out regularly and caused odors. One of the nurses didn't clamp her urinary catheter correct once and it leaked all over her carpet. I had to cause a ruckus to get that cleaned. This place is a nightmare with a pretty bow.

We moved my mother after a month. Would not Ed moment at all. We complained to their corporate office and to the ombudsman. Overall I would rate it very low. It was not clean, the dining room vents were sticking out so if a person with dementia didn't have socks on they were at risk of being injured. The rooms had bathtubs in them that people with mobility issues could not get in and out of. No water was served at meals. The rooms were not cleaned consistently. Staff were transient and did not know the residents. Employees were on their phones all the time.

It was an awful experience. We moved her out. Staff was rude and inattentive. They didn't help keep her clean and her room was not clean. The place smelled like urine everyday.

I had a bad experience with my loved one in Memory Care. The management was poor and did not to be questioned or criticized. Too many staff were untrained, uncaring, and not properly supervised. Medical care was inadequate. Food service declined while my loved one was there. Seemed to be cuts in service to increase profits.

We picked Brookdale in Ohio because I had a good experience with the Brookdale in Washington state. Unfortunately, our experience did not turn out well and we had to move our mom less than two months later. Their staff resident ratios did not seem appropriate for memory care. Our family will be sending a letter to Brookdale headquarters outlining our concerns.

The staff does not get to know the residents and their lives prior to coming there. The residents are interactive with each other and a great group. The staff is not trained to understand the daily challenges people with dementia have. Everything they said they would do to learn about my family member's likes dislikes etc just didn't happen. There was no orientation by any department or walk through when arrived.

To keep this short, we were over promised and under delivered. Nothing has met our expectations. Dining services ar e out of food half of the time and the kitchen and staff is dirty. The maintainer of the building is embarrassing. We’ve had at least five honchos in the last year. The activity program has done a complete 360 for the worst. We used to have happy hour three times a week, paint and sips, manicures and mimosas, bake and take, mom would be in her room and not come out but the tall curly hair woman always stopped by with a homemade goodie for her etc. with newsletters and Board updates. We also got activity calendars emailed to us once weekly.

The building is aging and doesn’t look well against other competitors, which I’m sure makes it hard to sell. I have decided to take mom and dad out of Solana for a few reasons, the cleanliness doesn’t meet our standards, the wellness director has a bad attitude, the new, 1 out of 30 in the last year executive directors is unprofessional and a resident told us at dinner that they overheard her in an interview in the clubroom that she was trying to get rid of the activities assistant without talking to the activities assistant first about taking her position away and the resident was very upset and angered! I’ll let the activities assistant know when we see her so she has can find a new job. A resident mentioned she hears the executive director talking bad about all of the staff like high school. The food menu isn’t consistent and for the price we pay we are out of here. I am suggesting someone from corporate contacts me. I’ll be submitting a 30 day notice within the week. Thank you!

I would not recommend the community to others for their loved ones. My loved one didn't receive good care. During the short amount of time my loved one was there, my loved one fell several times. My loved one was in pain as well due to having rawness on her body for the lack of care. The staff communication with the family was not very good. They would listen to the concerns or questions; however, the staff wouldn't act on any of the concerns to correct the issues for us.

I wish I could give less than a 1 star rating. My family member is having the worst experience living at Traditions of Deerfield. We have complained to the 2-3 Executive Directors (too many to name) in the past year to no avail. We reached out to [name removed], a Corporate Manager. She came across as disingenuous and unconcerned. We were appalled as she continuously blamed former employees and took no responsibility for the shambles that this place is in. She dominated the entire conversation by over talking and not hearing our concerns. [name removed] insisted that she knows what is best for our family member even though our own physician disagrees. After numerous conversations and complaints, our concerns go unanswered. We have watched numerous good employees leave within the last two months causing serious concerns not only for my family but for other families that live here, as well. My opinion, don't move anyone into Traditions of Deerfield. We are left with a bad experience.

Very unprofessional no in this building know what they are doing I have seen that they don't really care bout their residents it's all bout money for this building one resident had fell in front of a elevator nonoe checked her out just sent her back to her room not a clean place

Don't go here. We had a terrible experience. The heating unit in the room didn't function properly, and I couldn't get hem to fix it. The care service was sporadic, and they didn't check in with any consistency regarding time of day. Even though the restaurant was not crowded, you couldn't get anybody to wait on you. Basically, the whole problem was the staff weren't trained properly, so there was no consistency in services performed from one staff member to another.

Facility is newer and beautiful but the care received was lacking, resulting in my loved one being hospitalized for a serious infection after being there less than two months. Medical head is an LPN, not a Registered nurse and residents only see a Physicians assistant, not an MD. Apartment was not kept clean and personal hygiene of our family member was lacking. My opinion, look elsewhere.We were paying for maximum level of care and I feel did not receive it at all.

Our loved one was in memory care, and the staff on that side was very below par and they spend most of their time hanging out in the office on their phones. Our loved one had a camera in her room, so we could see and we noticed one day she was not checked on for 12 hours straight. We went to the director about this problem and there was not one thing done about it.

I would tell people not to go to Gentry Park. The staff doesn't take care of the residents or watch them, in my opinion. The residents are left to roam and will sometimes get hurt. Then staff isn't held accountable. The food was good. The room was fine for my loved one.

We had taken our loved one there for dementia because they said they offered very structured activities and programs to keep them busy. After a month of being there he had still not been involved in any of those activities. The food was just okay, and the rooms were adequate.

Our loved one was only at this community for about a month, he had Alzheimer which came with some aggression, which turns out they could not handle it. We disclosed that aggression many times before moving him in, and they said they could handle it just fine, but that was not the case and they did not listen to us.

Beautiful facility when toured. Unfortunately the care or I should say lack of care was not in place when they opened in late 2019. The memory care is just an assisted living.They have no program in place to help the residence. They clam they have a BBT Program but there is nothing in the BBT room nor has it been used. Care takers are not trained in memory care or dementia. New aides come and go weekly due to overturn in that facility. They simply are not prepared to care for Assisted Living or Memory Care at this time at the Madeira, Ohio location. Indipendent Living area is beautiful.