Traditions Management

The Building is aging and looks awful compared to competitors. They raised the price of services by 12%. Complete BULL. They got rid of the one good executive director, [name removed]. The servers look dirty, I don’t want my mom eating in the dining area anymore. The food is not so tasty. We were lied to by previous director, [name removed] on many occasions. The building is FILTHY. No floors are ever mopped and it smells like a nursing home. Nurse [name removed] is amazing and caring. Without her, mom wouldn’t be as well as she is. [name removed] helps our family more than anyone here. Great recreational program with a passionate activity director . Looking at competitors. I’d be embarrassed to work for traditions. Goodbye, [name removed]. I wonder what they did to run you away.

We were told by the executive director in an email that our loved ones would finally receive the new carpet that they deserved, today. We pay more than enough to not be lied to. We’ve been lied to the entire time it is always “oh it’s done or will be next week”. Looking for new residential living. We will miss [name removed] who is so helpful and kind and the activities offered, but corrupt management is not worth it. [name removed] hasn’t returned my email in 5 weeks.

Another family in the community chatted with me and told me I could place my concerns here since my emails and calls aren’t being returned. She had the same issue and was told by a nurse to post a review. Bring [name removed] and [name removed] back! Those were two very classy women who knew how to run a 5 star facility. The Wellness Director and executive director both do not respond to my emails or calls. Giving the dining room a 1 star is generous.. The ONLY two positive staff members are [name removed] and [name removed]. They are the only ones that know what they are doing. They helps us with every question we have. I am giving a 5 star for staffing because of them. The activity director sends an activity calendar out every Friday via email and that’s the only communication we get throughout the whole building. I’m giving activities a 5 star for that alone. But - That’s it? An activity calendar? No COVID updates? [name removed] used to send us an email every week. Now - Nothing. Even after requested. Dissatisfied.

The front desk was asking people to submit reviews. This place is going down, fast. Nobody in the front offices were there at 3:00pm. Not one single office had lights on. My mothers laundry is not getting done. The elevator is always “out of order”, the floors look like they haven’t been mopped in months. Tje dining room doesn’t have a Director and they never have the food that they say they will have. Mother has a frozen chicken patty served to her when it was supposed to be prime rib. The front desk is the only person who knows what she is doing and is helpful. MIL has fun at happy hour and that’s it. Looking at other options.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

There is not enough staff at Traditions even though they claim they have a generous amount of staff members. When our loved one needs assistance sometimes it takes an hour or more for someone to come. They have the same activities every week, and on the same exact day. It is very repetitive and at this point no one really participates but they do not change them or offer up a variety.

I would tell others that for a life style community it is nice. If your loved one requires any medical assistance then this isn't the place for them.

I would tell others looking into this facility that my dad has had several falls here. He is in the memory care unit so he needs more attention. He has missed meals because they fail to check on him. He has an alert button on his wrist and he has the tendency to take it off and when I visit him I see it is not on. When I ask the staff members where it is no one knows where it is or how it got off. It malfunctioned one time and he was on the floor for hours before anyone checked on him, safety is a concern here for us and would not recommend to others looking.

Traditions is a beautiful facility but I feel is not strong in the health care area. Head of Nursing is an LPN, not a registered nurse and residents are not seen by a Dr., rather a Physcian Assistant. Our loved one's medical lreatment resulted in a serious infection which required hospitaliation,after less than 2 months in the facility. Also had cleanliness issues in aparrtment and with our loved one's hygiene. Seems to be a disconnect between what Marketing promises and what is actually delivered. In my Opinion, I would not recommend.

The care is very poor especially for the cost most likely due to understaff and poor management. Leaving my parent in bed missing breakfast, meds and lunch many days per week. Very disappointing!

My biggest concern was the sales agent told us that the first year the monthly fee is locked in, but after that they could raise the cost as many times and whenever they wanted. My parents are on a fixed income, they would end up being thrown out into the street.

This is a brand new community that is not being open till January of 2017. I was still able to take a tour. The staff did tell me all about the place, but I did not really like it. The rooms are small and again not a lot of light for my loved one. The staff did answer all questions, but this is just not the right place.

I have had a mixed experience with Emeritus at Lakeview. The community itself is fine in terms of how clean they keep and how friendly the staff are. However I have a big problem with their meal service, in that they do not offer vegetarian options.

My mother in law was a resident at the facility a little over a year. Toward the end her health had declined and she was wheel chair bound. She had a fish allergy and at one meal an aid had served her fish. He room was unclean and many times we would visit she was just sitting in the lobby or in her room alone. The final straw was the day we went to see her and her breakfast was still sitting in her room untouched, this was lunch time and she was at the dining room. He bathroom was often unclean and at one point her home made blanket was misplaced for months before they finally found it. When she passed away in her room they never bothered to remove the dirty linens from her bed or remove the drinking cup from her stand. This was a week after the fact. The people there are often just sitting alone in the lobby sleeping . Hospice was finally brought in at the end but once again a disappointment in that they were very useless in helping with her final arrangements after we had given them the information they needed not once but twice.

This facility is dated, the food was terrible and the care was severely below standard for the cost we were paying. My father was in need of emergency care and they REFUSED to call 911 for him. They told my sister they would get an ambulance (obviously in cahoots), she ignored them and called 911 herself. We were paying almost $5000 per month for his care and he was not getting the attention he needed. Sadly, my Dad passed (two days before my son's wedding). Emeritus said that his belongings would be fine there and that they would hold them for two weeks. My poor mother returned from the wedding and had to deal with his funeral. Tough times to say the least, but Emeritus was so caring that they charged her over $2200 (as though he was there) until the day his belongings were removed. I would not board my dog in this facility.

I try hard not to speak negatively about others, but to stay quiet when it comes to Traditions in Mt. Vernon is dangerous for their current residents and people considering moving there. Our mother who has dementia was extremely agitated and the staff was aware. She was allowed to go outside on her own due to living in assisted living, but when someone with dementia is really upset and goes outside it is common sense to either not let them go alone or at least keep an eye on them. Mom ended up being picked up by strangers and dropped off at the ER. Traditions was not even aware she was gone from their property until the hospital called them! Most of the employees and administrative staff should not be in the positions they are in, at least not in a facility that is SUPPOSED TO take care of the elderly. This facility is not trustworthy and we have been lied to multiple times. The residents are not safe. Please DO NOT send your loved ones to live there!

Quincy Pl., Holland, Michigan I had a camera in my parents room for eight months. I saw many bad things. If you love your parent do not bring them to Quincy Place Holland Michigan. My experience, at Quincy Place was as follows - my parent did not receive basic care. They did not receive showers as scheduled. They did not receive three meals per day. They lost 14 pounds in six weeks. My parent was put to bed in their street clothes, including shoes. My parent got out of the building three times was found in the parking lot. My parent fell nine times in eight weeks and it was always in the common room where they were being "supervised". If your family member resists, they recommend sedation. Diaper changes are not done sometimes for 18 hours. Every time you have a concern it’ll be blamed on your parent who has dementia or memory loss. If you love your parent, do not send them to Quincy Pl., Holland, MI. My family tried for eight months to get the Care plan followed. We went through the memory care manager, the operations manager and the vice president. We finally had to move my parent to get better Care. They have 32 residents for three caregivers each shift. They cannot and do not give your parent a care they need. If you have a parent that resides at Quincy Place get a video camera in their room ASAP you will be shocked at what it reveals.

It is a beautiful facility but I don't think they were very truthful about quite a few things.

What they could improve on would be to have the fall lights in the residence room working have more than one pager for the SNASTNA's that are on hand so my mom won't lay on the floor for an hour and 15 minutes before she's found do more frequent bad checks don't ask my mom who has dementia if she's hungry just tell her it's time to eat. The list goes on and on. I definitely would not recommend this place in the director over there is lacking in her job. I would not recommend anybody take a family member there.

After meeting with [name removed], the Director at that time, we agreed upon pricing. Now, just a few months after moving in, they add a $[removed] fee for the same services. Classic bait and switch. Way to stick it to a Senior on a fixed income.