Traditions Management

I realize that when someone has dementia its a difficult time. But when the staff doesn't know what's happened from shift to shift to a resident and there's inadequate knowledge of policy and procedure very dangerous things can and will happen. The facility is beautiful and everyone says the right things to get loved ones in the facility but then be careful. All I can say about this facility is that the breakdown of communication/ lack of experience and training has created a very very dangerous environment for residents.

My father-in-law stayed here for 9 days of respite care in January 2018. They did not provide the level of care that we agreed upon (and I paid extra for) before we dropped him off. They did not take him to meals, they did not help him dress or undress, they did not keep him clean, and they took away his help button, we found it on the sink under a washcloth. He was in bed wrapped in his blanket, dressed in only a T-shirt & sweat pants. None of the clothes I left him were touched other than his 3 pairs of PJs. He had feces on his sheet, on the toilet seat, and on the bathroom floor. He fell during his stay and they did not call the family or the doctor. When we complained, we got an email after 2 weeks stating that he had seemed happy while he was there, they took good care of him, and he really wasn't injured too badly when he fell, after all. The nurse who told us about the fall was let go

I was initially impressed, but that changed. My parents have lived there for over a year and sadly, I am moving them out of the facility. After all this time, knowing my parents both have Alzheimer's, they let them leave the building with someone they did not know and got no information from the person! I did not receive a phone call about it until over 2 hours later, when I received a phone call that some man took my parents and they couldn't even describe him. I am my father's guardian and my mother's POA & they had been gone for over 2 hours before I knew!! Fortunately, I was able to locate my parents and they were safe and with a relative. The relative had not been in the facility for over a year, did not sign them out, and no one stopped to ask questions! THEN, after my outrage, specific instructions not to allow anyone to take them without prior permission, it happened again the next day! All the other concerns pale in relation, but my parent's room often smelled and was very untidy even though we paid for cleaning 3 times a week. My parents were not kept clean after repeated requests and paying for shower assistance twice a week. I was horrified! The turn over is frequent and the care inconsistent. This is the reason I was given for my parents being allowed to leave the building with someone the caregivers did not know!

Very disappointing. We were very transparent about my father's condition, that he gets violent and hallucinates among other things. They assured me they could handle his problems, they could not, and they never contacted us about him being a problem until the situation got very serious. Although 4 people from admin watched me sign papers and made sure I wrote them a check, no one from admin has even bothered to speak with me, the entire matter was handled by their medical director with no help from admin. The medical director however did a great job in being honest with us and admitted he did not belong there. We have since placed him elsewhere and he is now doing very well.

This place is hugely overpriced for the poor care they gave my grandmother, even after multiple conversations with management regarding the problems we were experiencing. We moved her out.