True Connection Communities

Pine Ridge is a nice enough place, in terms of the facility itself and the attitudes of the staff. The staff is friendly and they do a good job keeping things looking clean and well kept. One issue families might want to look out for is that this community can be difficult to navigate for anyone who has any mobility issues. Getting to and from your room can be a problem.

We toured this community while looking into care options for a loved one. The Phoenix at Delray seemed like a nice enough place, but I don't think it was the best fit for our loved one. It was a large facility and I think it would have been too much for her to navigate. They were also in the middle of renovations when we toured, so it's hard to say how those will turn out.

I am little disappointed in this community. They are really good at selling the place, but not so good at helping you know if they can handle your needs. We had a big accident first day there and they still haven't followed up on taking care of our needs. I was also told they had a mentor system and this I still haven't seen. We may have to move somewhere else if our needs become more serious. I also listened to my mother's wants more than her needs. This is a very stressful event and everyone needs to be very careful want you are seeing and doing during this time

A Nice place but too expensive.

Not the type of housing we want. Too much of an investment.

OK, apartments were old and not very impressive. I did like the 2 meal plan. Assistance was by a home health care company.

Very nice apratment available. Assistance costs lower than some. Pull cored are usless, they need to upgrade to emergency buttons.

$2800 and we didn't like. It is a former hospital.

One we really liked but the ability to accommodate different levels of care concerns my family.

Apartment style living only - looking to downsize living space. Declined invitation to visit.

Since new ownership, the quality of services and niceities has gone down drastically. -My family member was without transportation for almost a week because the bus was being serviced and no other transportation was provided. Residents were told that transportation is an amenity and Meadowstone doesn’t really HAVE to provide it. The expectation was that residents with cars would drive those who needed transportation. - There is no longer a served lunch on Saturdays (when there is no complimentary breakfasts as on M-F), so people who want lunch have to order takeout (which is sad for those who have very little social time except at meals.) They can choose to eat in the Club House, but have to get their own plastic utensils and drinks. - The snacks provided when activities are happening are now prepackaged Hostess cupcakes, cookies, egg salad sandwiches dripping with mayo, or other unhealthy choices, IF they are supplied at all anymore. Very disappointing indeed.

Moved in [date removed]. Reported problem with my a/c. Still hasn’t been fixed. They use strange light bulbs and are supposed to replace them when they burn out. I reported two of them out. They only replaced one. From the first month and $[removed]water bill, I asked about a possible problem. They sent someone to check was told there was no problem. It was just the average water bill for the area. In Sept. I found a problem with my toilet. I had never heard water running. The a/c is in the bathroom and makes so much noise that you can’t hear anything. They said they fixed it. They didn’t. But I turn it off unless I’m flushing. This month the water bill was $[removed]. That’s about $ [removed]extra a month for nine months. They said they were not responsible. Stay away Far away. And I didn’t even mention the van that takes us around.

The apartment looks nice but there are things that should not exist. 1: When I first moved in if something was wrong maintenance would handle it now it’s an act of Congress to get anything done. 2. There are rats if they are mice they're big, I have reported this and no response. 3. The residents are racist when I attend activities (only attended 2) I was treated like I don't belong. One lady told me with a giggle you see that the pool exercise has stopped ever since you came to the water aerobics, haha as she is touching my arm. I didn't find it funny. 4. It’s been different than what it was when I came to tour. I don't even want to go out at night due to the rat/mice siting. Staff is nice and maintenance is nice.

I was offered and scheduled for a tour, but upon my arrival I was told they didn’t have anything to show me.

My mother moved to Verena a few months ago. She loves her apartment and appreciates the activities and shuttle service, but she has been deeply disappointed with the dinners. We were invited to have a meal before moving in, and were served a reasonably good lunch. It was a balanced meal with a well-prepared protein, potatoes and vegetables. We assumed that this was the norm. But once she moved in, she found the dinner service to be inconsistent, with low quality meats and poultry often poorly prepared or deep-fried, and vegetables often over or undercooked. She's sometimes not able to eat the protein, so goes without. At last week's community meeting, when residents asked management to address the poor meal quality, the director talked over people. While Verena seemed like it could be an ideal place for my mother to live, we have been deeply deceived by the food service.

The new management has done an admirable job of renovating and remodeling the facility, but they have gutted the food service budget. Things bottomed out in late 2022 when a spate of food poisoning affected a significant percentage of the residents. Shortly after, they attempted to pass off pressed, processed meat products as chicken cordon bleu and beef brisket. The turnover in the kitchen has been constant, with no chef or sous chef lasting more than a few months, most of them unqualified. In my recent visit I was served a salad in which most of the lettuce was browning, and the vegetables were overcooked to the point of being tasteless mush. Recently, the dish of the day has become increasingly unhealthy : sausage, pork fried rice, and cheese blintzes. There seems to be little consideration for the dietary needs of an aged demographic. If you’re considering living here, forgo the private lunch that is offered, and instead ask to eat in the late afternoon with the residents.

I'm very disappointed with the meals. They have been of very poor quality . They don't take into consideration the age group of the people when planning the meals. The main dishes are not paired with vegetables and starches that make a healthy dinner ex. spaghetti with mashed potato.. In the ballroom, the chairs are very uncomfortable for anyone wanting to watch a show for any length of time for people with back problems (which are many of the people who live there). There has not been any good entertainment. Planning is poor. Thank you very much and hope there will be changes.

This place held great promise for my family upon visiting for the first time. We were wined and dined and told about all the good things. What we weren't informed of was the major construction project that would span for much of my family's lease term. The only thing luxury about this place is the price as the services are inconsistent, particularly the food service. Take a look at the menu and you will see items such as Asian Salmon and Pork Stew. Some mornings they don't even have fruit for the residents and they will say they didn't order any. The unit is decent but the construction is poor and walls thin. The place is filthy including the common areas and the kitchen. Employees constantly complain about their boss to the residents.

My parents live here and I visit them often. Based on the level of services delivered, this is a poor value. The accommodations are comfortable and the place is clean. The food is good too. However, the food service is consistently below average; orders are often incomplete and inaccurate. The standards are low here and the majority of staff are unfriendly and unhelpful. Even when I visit, I notice the front desk staff is unhappy and unpleasant.

Nice, well maintained, friendly staff and residents. However, a bit spread out for our current needs. Lack of covered walkways to get around the property for meals or activities could be an issue when the weather leans to either extreme.