Turnaround Solutions

The staff are very friendly and helpful and take time to get to know the residents. I would recommend The Princeton to others (and have already). I feel like they do a great job trying to get their residents involved in activities and take the time get to know them.

They did increase his rent by $[removed] this year which was HUGE jump for living off social security i tried to fight it but couldn't so had to adjust things to make it work was rather disappointed. A lil increase like 40-50 is more manageable than $[removed]!!! It's kinda hard on some as I can only do what Dad tells me like the food. He is picky but he doesn't really like the food about 50% of the time for lunch and dinner so he is eating out a lot more as they don't have things like he likes like fried chicken, onion rings more what I call meat and potatoes and he likes it at first when he moves in but they have changed ownership and chefs a couple times since then As far as the rest I like the new remodel looks clean etc but I would say anything is perfect so that's why I didn't put 5

I’m a friend and caregiver for a resident at The Madison, and we’ve been very pleased overall with the experience. The community is clean, welcoming, and well-located, with great amenities. We especially appreciate that all meals and weekly transportation to medical appointments are included. There are also a variety of wonderful on-site activities like Happy Hour, classes, games, and holiday celebrations. The entire staff has been professional and friendly. We love the sunny and bright atmosphere. Our only concern is that the dining room and maintenance areas seem a bit understaffed. This sometimes results in longer wait times for meals and slower response times for maintenance requests.

Modern amenities and good location. Large floor plans, nice flooring and appliances. Large showers and closets. Staff is quick to respond when there is a maintenance request. Various food options and quality ingredients.

New construction always means there are things that have to be redone. It seems like they have spent the first year re-doing some things like carpet. At least they are addressing things rather than just settling. They have had trouble maintaining kitchen staff so the dining experience is not what they advertised. I think it will get better if they can find stability in the dining staff.

Can't seem to keep a director in memory care, hard to get someone by phone at times, have lost several of my mother's clothing and often had other people's clothes when her laundry is done, feel that my mother is in safe environment, seems like high turn over of staff, high percentage increase in room rate, admin staff listen to concerns.

My score would be a 4. [name removed] got good care, staff was attentive. They had some management issues that took months to resolve. Also, my complaint would be about the cost! Very expensive and getting worse each month!

Mom received excellent care in the short time she was there. Everyone at Carriage Court made us feel like Mom was very important to them. And when she passed some of the members of their team were visibly upset, and shared their feelings with us.

Everyone is super nice. It had the level of care my sister needed.

I'm just going by my mother-in -law's feedback. I've never had the food and it looks fine and smells good but that is her only real complaint. The staff are super friendly and caring.

It's been good living here. The food is good. I'm able to stay active with the activities offered. My favorite are the games. A couple off my friends already lived here. Bingo is my favorite.

Does not smell and staff was genuinely caring. Staff is great, place is great, BUT it comes at a cost $$$$$

Friendly staff. Helpful. Clean. Good food. Staff people/residents good at their jobs.

Very clean. Excellent and friendly staff. Very interactive with the residents. Laundry is a slight problem items misplaced or lost.

Mom is thriving at the Parkway. Having someone check on her daily is a relief. She is socializing again and doing well. Staff are terrific. Getting information from the administration can be difficult as emails can go unanswered. It takes more than one interaction to get questions answered and maintenance requests may or may not be completed. Wonderful care for mom, though.

Facility was fairly new when my Mom moved in an experienced damage from freezing water pipes. This was slow to repair but once done - beautiful facility. Receptive to resident and family. Very supportive. Positive changes have been ongoing to improve Pinnacle Groves for their residents

They were great. My father just needed more care after a stroke. He did wish there were more activities that suited him as an avid outdoorsman and sports fan. Apartment sizes and amenities offered are fantastic.

People are very nice, thorough, and attentive to your needs. Occupants are friendly and nice. Seems like a good community. Meals are generally good but high variation is present in a given day’s presentation. Activities are good and pretty well attended. Nurses seem good.

Staff is super friendly and goes the extra mile if we need some info or assistance. The apartment is nicely laid out with plenty of room to maneuver with a walker and the kitchen is upscale with newer appliances and easy access. The food in the dining room is very good, plenty of options and specials and the opportunity for flexible dining, versus ridge set times, is so accommodating and welcome. Mom loves it here!

My mom and dad seem to be comfortable and happy with the facility. The one drawback is they say there are activities but every time I am there I don’t see anything going on. Also the gym only has 2 pieces of equipment to use.