Turnaround Solutions

I was overall pleased with this community. The food was good when we first went, but it became progressively worse over the months. The centralized location in Fremont is ideal for medical, groceries, shopping, etc. I would highly recommend this community. My only real complaint is the food.

I looks like it will be a great facility, but they are not quite there yet. There was a lot of water damage when we went, and seems to be a work in progress. They had an apartment with a bedroom with a study. Thinking back those turns would be a little difficult to maneuver in a wheelchair.

The people are wonderful! The place is beautiful and the meals are excellent with plenty of choices. The apartments are small but large enough for one and have full kitchens which aren't really necessary... they could be downgraded to kitchenettes and give more living space. My only regret is they don't have quit enough care services for my mother to qualify for VA Widows pension, which would have made it within her price range. The apartment and weekly cleaning are worth $750. But the rest of the amenities including meals are not worth $1200.

I liked the people there, I had a problem with the two levels and dealing with the elevators. I didn't see their actual memory care but I was looking at their transition piece

Interaction with the medical staff on behalf of our mom was about a 6 or 7 out of 10 at times.

The staff was accommodating and polite. But the rooms were smaller than what we need and the residents looked to be more nursing home residents than they were the type of community that my mom is looking for. We witnessed the front desk staff member speaking to some of the residents like children. Like maybe they had dementia and she was trying to reiterate a point that she had made. It was off-putting we thought.

Regarding staff and rules: some on the too overbearing side. Most direct care staff helpful and knowledgeable. Really short staffed. Often just one helper where two would have worked better I.e. on sit-to- stand. Policies re medicine distribution and using only one pharmacy unreasonable. Food was tasty and nutritious but service was very poor. Often waited for unusually long time for service. Cost too high.

Overall it is a nice place - administrative people must be overwhelmed they do not respond to inquiries without multiple asks. activities seem a bit light - menu that is published is not followed.

Size of apartment-great Staff-usually good but short handed Food-getting better but few choices before new management Cleanliness-regular change with trash but apartment cleaning is rare. Seems as if staffing is the overall problem.

Overall experience: Definitely did everything to get you in--but really dropped the ball after my aunt's death--not very helpful in guiding us. Crickets after she died. I feel we got cheated on our refund. No explanation--just a check in the mail. I didn’t even know what it was for. Staff/care: The staff care was a little better than average. Their :12 minute rule really was a great concept, but wasn't the case. Hospice was great. In home nursing, phenomenal. Vitalia staff was just ok. Food/activities: My aunt was only there a short time, so I can't comment. I think the "see you--bye" attitude I received was off putting. Hard for me to really evaluate because discharge left a bad taste in my mouth.

Food is cold alot. The staff and everything else is fine. The kitchen is the problem for me.

The Princeton is a nice facility but has hot water problems. My Mom likes it but the hot water is an issue. When we moved in, they didn’t tell us that they were having problems with hot water delivery. It took almost a month and a half for them to even deliver warm water. We would have delayed moving if we had known about the hot water issue. They were not forthright about the hot water. The receptionist is great. She seems to know what is going on. The rest of the staff is OK. Apartment size is great. Plenty of room for my Mom.

Monthly rate high, including all meals which I don't want/need. I asked for monthly fees over last three years and administration would not provide but said "from 5-10%".

I wrote last year about the slow meal service, and the situation has only gotten worse. Meals take an hour, and now my relative and her friends have had to write down breakfast orders for one server to hand to the cook because they do not speak English. The food is often cold and sometimes some portions are not delivered. The Bistro is still not stocked regularly. On several occasions I have tried to call the front desk and often no one answers. There are some nice features of Crestone, but these issues are important to daily life and residents have shared these grievances with the director.

Poor administration. Could not keep staff especially in the kitchen. They never had servers so they would Put out a "buffet". They would run out of milk and butter. The activities were once a month instead of weekly. They always had the billing wrong.

Enlightening I am one of the youngest people here at 71 so it's really different being around people that are 10 to 20 years older than you but you learn a lot from them and they learn from you, especially The computers and phone phones. I would recommend it to others.

In General, it is a wonderful place. But they definitely overcharge. The food is amazing. They DO charge too much for guest meals. Three times what other establishments do. But the food is also a much higher quality and it is healthier. Still... If we want to eat with my in-laws, it costs us more than going to a restaurant. I think a lot of the activities are interesting. But my in-laws, who live there, don't find any of them interesting. They think they're juvenile. My in-laws wish there were more outings. They also complained that they are charged[Amount removed]each trip, and are still expected to buy things when they get to their locations. I find this an overcharge as well. The staff seem really nice, but some of them smell. You need to get a no smoking rule in place. They may not be smoking in the building, but the 3rd hand smoke is horrible. They also nickel and dime them on everything, so my in-laws are afraid to ask for help. The rest of the building smells nice, but their room constantly smells of diarrhea and wet depends. They need to check on the residents more. They need to clean and do laundry more often. Instead they wait until they are asked.

My dad was only there a short time before he passed. On the whole the facility was nice and the staff was nice. I felt their care was appropriate from an individual perspective. There were some concerns regarding communication and consistency in daily care. At times, it was unclear whether care plans were being followed as expected. There were also challenges related to medication management and coordination between care providers, which raised questions about overall oversight.

Our former Manager was escorted out in less than a month. The assistant was moved up to be manager. She is young but very inexperienced. She has grown into the job rather well. I think that Arrow is too big in 4 states and wants us all alike. We have been without a chef since December. We are still very understaffed. They have made the servers cooks! There is basically no staff on the weekends. Arrow has added a receptionist from 7 to 4 on the weekend. And the administrative staff leave at 4 daily.

Apartment size great! Staff in memory care and nurses great! They need more people to do various things. Food great! Would love to see them do more activities though keep the higher functioning Mc patient engaged. Lots of down time for them. Cleanliness great! All administrative things are a nightmare. I have met countless times with the exec director. We still don't have it all ironed out and moms been there 6 weeks. Communication about those things is apologetic but still awful.