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Laurel Glen at Memphis Assisted Living and Memory Care

1645 West Massey Road, Memphis, TN 38120

For more information about senior living options:
(866) 374-4058
5.2
Review score
57 reviews
Add review
5.2
Review score
57 reviews
  • 5 star
    35%
  • 4 star
    40%
  • 3 star
    9%
  • 2 star
    4%
  • 1 star
    12%
See all reviews
8.5
Review score
4162 reviews
108 facilities
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Laurel Glen at Memphis Assisted Living and Memory Care
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Laurel Glen at Memphis Assisted Living and Memory Care community exterior
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anonymous

Child of resident/client

4.0 out of 5 stars

I would recommend

Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others

Read all reviews

Laurel Glen at Memphis Assisted Living and Memory Care

About the facility

Laurel Glen at Memphis Assisted Living and Memory Care in Memphis, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care

Is this your business?

Amenities

at Laurel Glen at Memphis Assisted Living and Memory Care

Healthcare Services

  • Diabetic Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care

Meals & Dining

  • No Sugar
  • Room Service
  • Vegetarian
  • Special Dining Programs

Room Amenities

  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Handicap Accessible
  • Air Conditioned
  • Kitchenette
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed
  • Pet Care Available

Common areas

  • Indoor Common Areas
  • Barber Shop
  • Beauty Salon
  • Outdoor Common Areas

Recreational areas

  • Piano or Organ
  • Arts and Crafts Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English
  • Spanish
  • Hungarian
  • Romanian

Activities

  • Tai Chi
  • Catholic Services
  • Walking Club
  • Yoga / Chair Yoga

Compare

Laurel Glen at Memphis Assisted Living and Memory Care community exteriorLaurel Glen at Memphis Assisted Living and Memory Care

1645 West Massey Road,
Memphis, TN 38120

HarborChase of Germantown community exteriorHarborChase of Germantown

6300 Briarcrest Ave,
Germantown, TN 38120

Brightmore of East MemphisBrightmore of East Memphis

6420 Quince Road,
Memphis, TN 38119

Apple Grove Alzheimer's and Dementia ResidenceApple Grove Alzheimer's and Dementia Residence

3575 Hacks Cross Road,
Memphis, TN 38125

5.2 out of 10
Review Score57 reviews
9.8 out of 10
Review Score49 reviews
9.7 out of 10
Review Score41 reviews
9.4 out of 10
Review Score34 reviews

Studio

Not available

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

No

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Memory Care, Adult Day Services

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

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View map

View map

Download brochure

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Call Now

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Reviews

for Laurel Glen at Memphis Assisted Living and Memory Care

5.2 out of 10
Review Score57 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.9
Friendliness
3.9
Care Services
3.5
Staff
3.6
Meals & Dining
1.7
Activities
3.6
Value for Cost
3.8

A Place for Mom has scored Laurel Glen at Memphis Assisted Living and Memory Care with 5.2 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Laurel Glen at Memphis Assisted Living and Memory Care has 57 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 57 reviews

Last Updated: 7/7/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Carol B

Assisted Living

Family/friend

July 7, 2026

5.0 out of 5 stars
Verified Review

One fine place

The staff was kind and helpful. Food was good. The apartment was clean. I would recommend the Avaline to friends.

Brent

Memory Care

Family/friend

June 6, 2026

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
2.0

If The Avaline is on your list, Cross it off now.

What started off as pleasant turned into a nightmare of incompetence and apathy. We put my mother into the Avaline memory care in [Date Removed] Everything was pleasant and attentive. But the parent company, Claiborne, started cutting heads around the end of December. Most, if not all, of the people we initially dealt with are no longer there. The current management is well below average in everything that matters. We were in the memory care section. I complained mold on the ceiling for a month. They patched the ceiling once but did not fix the leak so it came back with the first rain. The overnight staff in memory care is the bottom of the barrel. They've got a night nurse that sleeps through her shift and workers known to take things out of rooms. But management largely turns a blind eye to these things. And the night shift workers are given free reign to do whatever they want because the night LPN is asleep. You don't pay for the building. You pay for care. Non-existent at The Avaline

Anonymous

Memory Care

Resident/client

May 28, 2026

3.0 out of 5 stars
Verified Review

Avaline of River Oaks

There were a few times that my medications were not available and it was inconsistent if I received them twice a day. About 2x a week, I received a 3rd medication dispensed. My room was supposed to be cleaned but it was only cleaned twice while I was here for 6 weeks. For the most part the care team was helpful and friendly although there were very few that were consistent. PT and OT were great.

Ziggy A

Memory Care

Family/friend

May 24, 2026

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

BEWARE the avaline at river oaks

Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.

Ziggy A

Memory Care

May 24, 2026

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

BEWARE The Avaline at River Oaks

Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.

Veronica N

Not Sure

Toured community

May 5, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Lovely Facility, Clean and Welcoming Staff. The Apartments are well thought out, and spacious. Also the location is Great, enough green space around, nice neighborhoods, restaurants and shops.

Kitty D

Not Sure

Toured community

April 14, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Great place. Very pretty. Staff very well informed and answered all our questions and concerns! The facility well kept and outside very please

Shannon T

Not Sure

Toured community

March 31, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

[name removed] was amazing! Answered all our questions! Beautiful community, my dad just needs more care and is at a nursing home level now.

anonymous

Assisted Living

Family/friend

November 30, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

I would recommend

Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others

Anonymous

Memory Care

Toured community

September 15, 2022

4.5 out of 5 stars
Verified Review

I toured this facility and it was nice. We were impressed with all of the staff and the appearance of the facility. Ultimately, we chose another place closer to home. Distance was a big factor in our decision and this facility was a little bit further from home than we were looking for.

anonymous

Assisted Living

Toured community

April 7, 2022

3.0 out of 5 stars
Verified Review

This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.

Joyce

Assisted Living

Family/friend

March 16, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
2.0

I would recommend it for someone who can truly do assisted living

Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.

RW

Memory Care

Family/friend

February 19, 2021

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0

Home away from home

The community has done a good job taking care of my mother-in-law. The community's communication is very good also. The food is really good and my mother-in-law loves the food. I would recommend this community to others

Mike K

Assisted Living

Family/friend

February 8, 2021

4.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Nice place!

We have been very happy and pleased overall, except for the food. They are having to serve it in their rooms due to covid, but we are hoping it improves when the dining room opens up.

Anonymous

Memory Care

Family/friend

November 12, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0

my review for Carriage Court

The community value is really good. The staff is very forthcoming, we did have a delay with covid Covid communication at first but that has improved. The rooms are a little small, but the room layout is good. The location was great for us and we would recommend this community.

Becky Cain

Memory Care

Family/friend

June 30, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0

Very satisfied

I was very pleased with Carriage Court. The staff was kind and helpful. The facility was inviting. The food was very good. The room sizes and layout were good. They have outdoor space for the residents to use.

Taytech

Memory Care

Family/friend

April 4, 2020

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Glad to be Gone!

Thank God I moved my husband to another facility this past Jan., before the Covid-19 escalation. My Husband spent four years at Carriage Court; 1/12 years in assisted living, and 2/12 years in Legacy Court, the lock down memory care unit. Initially facility ( asst living) was excellent, but by the time my husband was sent to Legacy Court, things were going rapidly down hill.The staff was transitory and lean; Legacy Court was dark, cramped and depressing. Staff knowledge and ability to recognize medical red flags, was woefully deficient.Whenever I raised a concern, even with a Nurse, the problem was always" caused by progression of his illness." I am a Medical professional, and caught serious issues that required the doctor's oversight, and sometimes sent my husband to the ER on more than one occasion. No Director of Nursing here for well over a year; books not up to date.I was called many times to rush over and sign documents which were retro-dated. Weigh scale broken, and l had to become very vocal before it was finally repaired. They had been estimating my husband's weight. Protocols were lax or nonexistent. Water was not placed consistently at resident's dining table. After my husband dehydrated,and was placed in hospice after a week in the hospital, this was corrected, but residents were not consistently urged or monitored in their fluid consumption.No water was offered outside of mealtime on a consistent basis. I started a sign-in protocol for Legacy Court after my husband was apparently sexually assaulted in his room by someone from outside the facility. Most of the time you had to look for the sign-in book. Sheets were not dated, and there was no pen. Very lax!!!!!!!!!!!!! My husband was taken out of hospice the end of Oct.(20/19 ) and for the previous 6 mos, had not gotten dehydrated,(good oversight by hospice ) but early Dec. of last year,he was back in the ER dehydrated, and dehydrated two more times in Dec.,taken to the ER; the last time spent two weeks in the hospital.I would tell staff he was dehydrated, and urge them to monitor and give him water on a regular basis. I found him in the dining room one day in Dec., trying to feed himself,, and food was everywhere, because of the muscle spasms he was having from being dehydrated. The staff seemed oblivious to the situation. He ended up in the hospital that night. Dehydrated 3 times in Dec, all requiring hospital stays. I became aware of this facility's inspection deficiencies in Dec.20/19, on Tn.Gov. and found out Carriage Court had come close to being shut down last year. They have been on probation since June of 2019, and still remain on probation, after paying several large fines. My mother and uncle were in assisted living at a better time for this facility. There are currently better facilities to place your loved ones. I have seen some wonderful ones! I feel very guilty that I did not move my husband before I did. Legacy Court is a depressing area, and needs to be overhauled; bad apples on staff, better space ,better lighting in rooms and common areas, and better decor. I always felt down and weepy after being there.The residents deserve much better!!!! All of these facilities need to be regularly monitored for quality which is directly affected by adequate staff, their credentials and qualifications, promptness in addressing medical issues, and how often the place changes ownership.

JP

Memory Care

Family/friend

November 10, 2018

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Very pleased

I have been very pleased with the care at Carriage Court. I have no complaints at all.

Anonymous

Memory Care

Toured community

September 27, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Good visit

Anonymous

Memory Care

Family/friend

April 30, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Dont do it

Understaffed always on nights and weekends. Management does not care. Only looks out for themselves. They dont help out or assist with resident needs. Coul care less abiut working short as long as they get there bonus for cooperate. Food awful and serves residents foid they can not chew.

Laurel Glen at Memphis Assisted Living and Memory Care

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Laurel Glen at Memphis Assisted Living and Memory Care

Tips for evaluating your community options. Test Sanity (KJ)

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)

  • Know Tennessee’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Tennessee’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget. Test Sanity (KJ)

Frequently Asked Questions about Laurel Glen at Memphis Assisted Living and Memory Care

  • Call (901) 763-3232 to reach a resident at Laurel Glen at Memphis Assisted Living and Memory Care.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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