Carol B
Assisted LivingFamily/friend
July 7, 2026
One fine place
The staff was kind and helpful. Food was good. The apartment was clean. I would recommend the Avaline to friends.
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1645 West Massey Road, Memphis, TN 38120

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anonymous
Child of resident/client
I would recommend
Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others
Read all reviewsLaurel Glen at Memphis Assisted Living and Memory Care
Laurel Glen at Memphis Assisted Living and Memory Care in Memphis, TN is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
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A Place for Mom has scored Laurel Glen at Memphis Assisted Living and Memory Care with 5.2 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Laurel Glen at Memphis Assisted Living and Memory Care has 57 reviews with an average "overall experience" of 3.7 out of 5.
Carol B
Assisted LivingFamily/friend
July 7, 2026
The staff was kind and helpful. Food was good. The apartment was clean. I would recommend the Avaline to friends.
Brent
Memory CareFamily/friend
June 6, 2026
What started off as pleasant turned into a nightmare of incompetence and apathy. We put my mother into the Avaline memory care in [Date Removed] Everything was pleasant and attentive. But the parent company, Claiborne, started cutting heads around the end of December. Most, if not all, of the people we initially dealt with are no longer there. The current management is well below average in everything that matters. We were in the memory care section. I complained mold on the ceiling for a month. They patched the ceiling once but did not fix the leak so it came back with the first rain. The overnight staff in memory care is the bottom of the barrel. They've got a night nurse that sleeps through her shift and workers known to take things out of rooms. But management largely turns a blind eye to these things. And the night shift workers are given free reign to do whatever they want because the night LPN is asleep. You don't pay for the building. You pay for care. Non-existent at The Avaline
Anonymous
Memory CareResident/client
May 28, 2026
There were a few times that my medications were not available and it was inconsistent if I received them twice a day. About 2x a week, I received a 3rd medication dispensed. My room was supposed to be cleaned but it was only cleaned twice while I was here for 6 weeks. For the most part the care team was helpful and friendly although there were very few that were consistent. PT and OT were great.
Ziggy A
Memory CareFamily/friend
May 24, 2026
Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.
Ziggy A
Memory CareMay 24, 2026
Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induce sleep (which carries a black box warning for memory care patients) without family authorization. There is also a troubling lack of respect for residents’ personal belongings. Laundry is returned without regard for labeled names and is often wadded up in dresser drawers. Personal items regularly go missing from residents’ rooms. In one particularly disturbing instance, items were taken from a resident’s room just hours before her death.
Veronica N
Not SureToured community
May 5, 2026
Lovely Facility, Clean and Welcoming Staff. The Apartments are well thought out, and spacious. Also the location is Great, enough green space around, nice neighborhoods, restaurants and shops.
Kitty D
Not SureToured community
April 14, 2026
Great place. Very pretty. Staff very well informed and answered all our questions and concerns! The facility well kept and outside very please
Shannon T
Not SureToured community
March 31, 2026
[name removed] was amazing! Answered all our questions! Beautiful community, my dad just needs more care and is at a nursing home level now.
anonymous
Assisted LivingFamily/friend
November 30, 2022
Laurel Glen at Memphis was head and shoulders above other places we toured. It is very updated and nice. With any facility like this, there is a period of time where you really have to follow up and make sure your loved one is getting the kind of care that they need. So I would just tell others to expect for it to take some time for your loved one to get acclimated with the schedule, dining, rooms, staff etc. Overall I would recommend Laurel Glen to others
Anonymous
Memory CareToured community
September 15, 2022
I toured this facility and it was nice. We were impressed with all of the staff and the appearance of the facility. Ultimately, we chose another place closer to home. Distance was a big factor in our decision and this facility was a little bit further from home than we were looking for.
anonymous
Assisted LivingToured community
April 7, 2022
This community needed to be updated and not the right type of place that we were looking for for my loved one. The tour guide was nice, this was just not the right place for my loved one.
Joyce
Assisted LivingFamily/friend
March 16, 2021
Due to the covid restrictions we were not able to get inside the community to see how clean it was but the exterior was very clean. They also still put in a really good effort to keep the activities going which was nice, our only problem we ran into is that in the beginning they did not assess our loved one correctly.
RW
Memory CareFamily/friend
February 19, 2021
The community has done a good job taking care of my mother-in-law. The community's communication is very good also. The food is really good and my mother-in-law loves the food. I would recommend this community to others
Mike K
Assisted LivingFamily/friend
February 8, 2021
We have been very happy and pleased overall, except for the food. They are having to serve it in their rooms due to covid, but we are hoping it improves when the dining room opens up.
Anonymous
Memory CareFamily/friend
November 12, 2020
The community value is really good. The staff is very forthcoming, we did have a delay with covid Covid communication at first but that has improved. The rooms are a little small, but the room layout is good. The location was great for us and we would recommend this community.
Becky Cain
Memory CareFamily/friend
June 30, 2020
I was very pleased with Carriage Court. The staff was kind and helpful. The facility was inviting. The food was very good. The room sizes and layout were good. They have outdoor space for the residents to use.
Taytech
Memory CareFamily/friend
April 4, 2020
Thank God I moved my husband to another facility this past Jan., before the Covid-19 escalation. My Husband spent four years at Carriage Court; 1/12 years in assisted living, and 2/12 years in Legacy Court, the lock down memory care unit. Initially facility ( asst living) was excellent, but by the time my husband was sent to Legacy Court, things were going rapidly down hill.The staff was transitory and lean; Legacy Court was dark, cramped and depressing. Staff knowledge and ability to recognize medical red flags, was woefully deficient.Whenever I raised a concern, even with a Nurse, the problem was always" caused by progression of his illness." I am a Medical professional, and caught serious issues that required the doctor's oversight, and sometimes sent my husband to the ER on more than one occasion. No Director of Nursing here for well over a year; books not up to date.I was called many times to rush over and sign documents which were retro-dated. Weigh scale broken, and l had to become very vocal before it was finally repaired. They had been estimating my husband's weight. Protocols were lax or nonexistent. Water was not placed consistently at resident's dining table. After my husband dehydrated,and was placed in hospice after a week in the hospital, this was corrected, but residents were not consistently urged or monitored in their fluid consumption.No water was offered outside of mealtime on a consistent basis. I started a sign-in protocol for Legacy Court after my husband was apparently sexually assaulted in his room by someone from outside the facility. Most of the time you had to look for the sign-in book. Sheets were not dated, and there was no pen. Very lax!!!!!!!!!!!!! My husband was taken out of hospice the end of Oct.(20/19 ) and for the previous 6 mos, had not gotten dehydrated,(good oversight by hospice ) but early Dec. of last year,he was back in the ER dehydrated, and dehydrated two more times in Dec.,taken to the ER; the last time spent two weeks in the hospital.I would tell staff he was dehydrated, and urge them to monitor and give him water on a regular basis. I found him in the dining room one day in Dec., trying to feed himself,, and food was everywhere, because of the muscle spasms he was having from being dehydrated. The staff seemed oblivious to the situation. He ended up in the hospital that night. Dehydrated 3 times in Dec, all requiring hospital stays. I became aware of this facility's inspection deficiencies in Dec.20/19, on Tn.Gov. and found out Carriage Court had come close to being shut down last year. They have been on probation since June of 2019, and still remain on probation, after paying several large fines. My mother and uncle were in assisted living at a better time for this facility. There are currently better facilities to place your loved ones. I have seen some wonderful ones! I feel very guilty that I did not move my husband before I did. Legacy Court is a depressing area, and needs to be overhauled; bad apples on staff, better space ,better lighting in rooms and common areas, and better decor. I always felt down and weepy after being there.The residents deserve much better!!!! All of these facilities need to be regularly monitored for quality which is directly affected by adequate staff, their credentials and qualifications, promptness in addressing medical issues, and how often the place changes ownership.
JP
Memory CareFamily/friend
November 10, 2018
I have been very pleased with the care at Carriage Court. I have no complaints at all.
Anonymous
Memory CareToured community
September 27, 2018
Good visit
Anonymous
Memory CareFamily/friend
April 30, 2018
Understaffed always on nights and weekends. Management does not care. Only looks out for themselves. They dont help out or assist with resident needs. Coul care less abiut working short as long as they get there bonus for cooperate. Food awful and serves residents foid they can not chew.
Laurel Glen at Memphis Assisted Living and Memory Care
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)
Know Tennessee’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Tennessee’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.