American House

The staff is friendly and genuinely try to help the residents. The facility is great for those with mobility issues, particularly the showers being flush with the floor to eliminate any tripping hazards. The basic rooms are small but all have large windows and are cozy. They have been kind to my Mom and she enjoys the courtyards and the activity room.

Clean. Residents appeared happy and engaged. Friendly staff. We ate lunch there and it was of good quality.

My father is a resident in the assisted living community at American House Hamilton Place, and our family has been very pleased with his care. The staff is kind, attentive, and genuinely cares about the residents. Knowing he is safe and well cared for gives us great peace of mind.

Our experience at The Palms is much better than our experience at [community removed]. The people are friendlier. The food is much better. They seem to care more. We are very happy with our move and would recommend this place to others.

My mother enjoys living at American House. Overall, she receives excellent care. The facility is beautiful and the social activities are nice. She’s had occasional issues with her laundry being lost or returned wet. Occasionally, ive had difficulty reaching a staff member when nobody is at the front desk.

The residents and staff are friendly and the apartment is a nice size and well maintained. The move in process was simple. The woods surrounding the building enhance the atmosphere. It is conveniently located to several shopping areas.

I have a lovely large apartment with a nice view. The staff is attentive There are a goodly amount of activities during the week. Food is very adequate; the waitstaff treats you as a person. There is plenty of on-site activities. I hope to be here for quite a while.

Very nice facility. Terrific staff. Great food. Very clean relatively large accommodations. Excellent peace of mind having both my mother and step father there and under their care.

We've had a very positive experience. Staff are extremely friendly and helpful. The building is kept immaculate. My mom says the food is just ok. The activities are good. They do a lot of family involvement events. She is in a one bedroom unit that is a good size.

Don't have any real contact with them my dad and his wife seem happy for the most part so I don't try to micromanage anything from about there living arrangement. Would recommend American House SHallowford to other families.

They are great about cleaning, they do my laundry but the food isn't that great.

New people come in and if they need help we have a medical staff that sticks with them when they need help. Also food servers are polite to everyone that is here. Outside we now have a walking trail and also activities every day. Dogs and cats are allowed .Rooms are cleaned every 2 weeks and laundry is picked up once a week, brought back the same day.

The young lady I met and toured with was so awesome , super nice , staff seemed friendly . The facility offer a lot of services which was good . It was just a little dark inside the facility , obviously this is something that the staff could not control so it’s not their fault at all overall still a really good place.

My wife is in the memory care unit. He was moved from the main area when she returned from hip surgery. I never felt that was a timely move when I compared her to others in the main floor. A umber where in wheel chairs and said very little. When we first started the facility director was only there for a little while then they had an interim director. When they hired the new director the interim director became the memory care director. Since he new director there seems to be a large turnover of staff. I know in the memory care there have been several new faces. The new director introduced herself via letter to families. I did meet with her ice when it was time for the hip surgery to make sure everything was ok to return. I m there five and six times a week as soon as I get off work or on the weekends. I ve had almost no interaction with the administrator since my meeting. As for other staff they are very personable and seem genuinely concerned for the well being of those there. My continuing frustration is dealing with the finances. This has been in going from the beginning. We were awarded a discount for three months the last being September. The last two times we were charged the full amount and they automatically withdrew from her account. Each time I would deal with it I was promised a phone call once it was figured out but never received one. This last time they took the full amount which caused my wife's checking account to be overdrawn. Meeting with the facility bookkeeper she agreed they took it out an said she would call. As of this writing still no call and that was on Tuesday. Clothing and linen are a on going problem. My daughter visited her tonight and all three sets of new towels and wash cloths are missing. Same problem with linens. I visited two days ago and there was feces on her sheets so I took them home to wash. This has happened numerous times. Her clothes, new sets have turned up missing o we see them on someone else. These are our biggest frustrations. There are more but this is enough for now. The additional fees they have charged us for memory care have not been worth it.

We are happy with our choice of this American House location. Most of the staff are good with my mom and make her feel important. Several of them have said they like this location best of any American House locations where they've worked. My mom is happy with the food. The activities director is very popular and the staff does their best to come up with nice and varied activities for the residents. The housekeeping staff does a great job. The maintenance guy is an institution and always there when you need him.

Overall experience has been good except like I mentioned the sign up move in process. Needs to have more communication. The staff has been good so far. My dad has accelerated dementia so he's not involved in many activities so I don't have a lot of knowledge on those but they do have them. I think a lot of the food looks good but my dad does not like it but he's kinda picky. The facility is very clean and they do a good job at cleaning the rooms. His room is a good size but some are smaller. I guess average size. Nice outdoor views. I will say the outdoor space is awesome. My dad loves to be outside so that is one reason I chose this facility. They have benches located all over and lots of sidewalks to stroll on. Beautiful grounds and quiet! So far that's what I see.

The staff have been great to work with and very accommodating. The care is through a company called Advisacare and they have been very good. They do have a higher turnover rate but once we get to know the daily caregivers they have helped us out and it runs smooth. We also pay for medication administration which is costly but worth it. They use a place called AMAC pharmacy and then Advisacare gives them their pills 2-3 times daily. With dementia you need to have this service to prevent them from missing doses or double dosing if my parents couldn't remember if they took their pills or not. Food is healthy and both of my parents really enjoy the food. The place is extremely clean!! They have weekly socials with entertainment and daily activities such as chair exercises, Sunday prayer services, etc. Apartment size is larger than most other places. They see deer right out their rear door.

The staff was fantastic, from the administration all the way for the care that they gave Mom was just great and fantastic. I would recommend anybody. The place was very clean and we are happy with everything there Apartment was fantastic 500 and some square feet. It was all mom and dad did it when they were there.

[name removed] has been a resident over 3 weeks now The staff has been professional and empathetic during this entire process. Support staff has been very welcoming. Facility as well as [name removed] studio is very clean & well maintained. Only concern to-date has been consistency of medication administration. I believe the med issue is resolved but [name removed] & I will continue to monitor the situation as his med timing is important.

It is cleaned often and trash collected daily. Several recent program changes and thus far things seem to be going well. As before, although the staff appears attentive on the whole, they are short staffed which does somewhat affect the services. Our program is new and they are adding staff. The food service also seems to be struggling to meet need for for service but they do make a real effort to do so. The menus could definitely use some improving but it sounds like they are seeking a new head cook. Need to increase the size of servings in some cases and add more fruits and vegetables.