Atria

Our family had an in person tour with Atria Grand Oaks and Atria is more for people who do not need assistance, it was very costly and not in a beautiful setting.

I was excited given I needed assisted-living due to my health, having heard amazing things about this place for years being from NYC. Sadly, it was a very mixed and disappointing experience lasting only 5 months not my lifetime! Some staff were helpful, kind and supportive; others nasty, lazy and even vindictive to others! Also, several staff left while I was there because of the significant turmoil going on; hence service became even more inconsistent (ie few missed meals and several missed Saturday laundry services, etc) The best part was my social worker (who then left soon after I arrived!), my personal housekeeper, one maintenance man and a few front desk staff, a couple people in management & my nurses. The food was delicious plus the gorgeous rooftop/views amazing! Some management were incredibly absent and/or difficult (ie housekeeping and business office) Also, some “rules” and positive features even in print (handbook) on arrival randomly changed or stopped without warning.

Well, I wasn't actually there to see the place. My husband was the one who moved my father-in-law in and was there with him most of the time. He did like the friendliness of it. I know he liked the meals going down for breakfast and lunch and dinner. I know he thought it was a nice clean place. He didn't take advantage of the activities you had there. He wasn't interested in that unfortunately. But what it came down to really was that he just wanted to go home. So we gave him that opportunity to go back home and see how he would do there.

We picked this community, because they had independent living and it's only 10 minutes from my home. Other places nearby only had assisted living. I would tell people to look around and talk to current residents to get their thoughts. My loved one told me long-time residents said the place went downhill after Covid. It was much better pre-2020.

It is a beautiful place and my mom is starting to feel comfortable but there was really no greeting commitee or group to welcome her and show her around. I did recommend and still would. Just wish they would get their administration straight. We picked this community, because of the geographic location and price. They are not responsive with concerns about issues in apartments or financial issues. Takes multiple asks, phone calls and/or emails.

It's a nice place. They sell it as a cruise ship with all these activities and there are not that many activities. They have had issues with keeping employees especially the cook the food has gone down a lot in quality. It takes 40 minutes to get dinner and the residence are afraid to say anything because of being retaliated.

We picked this community, because of the location and activities offered. Be very careful about the contract terms and get clear dates on signing, taking possession and move-in. They are a bit shady in this area.

The residents are friendly and welcoming and many of the staff members are also. Residents who have lived at Atria at the Arboretum for several years tell us that there has been a decline in services over the past several years and residents are moving out due to that and due to the steep increases in rent they have received. The restaurant seems to be always short staffed, but the staff there work hard. Much of the food is well-prepared, but there is a lack of healthy low-carb/low-sugar options. The executive director recently left and a new one will be arriving in a month, so we are hopeful to see improvement in these areas: staffing, maintenance, housekeeping, responsiveness of staff, security, and food.

The community was nice and seemed quiet when we visited. We didn't meet many people there. We liked Anchor Bay's location on the wildlife preserve better.

My mother has lived here for 2 years and the rent has increased 40% so they get you in with a good rate and then quickly increasing it to epic proportions. According to mom, the food is inedible, often served cold and without flavor or variety. Periodically they come in and throw away all her food, which is stuffed in the tiny fridge because she refuses to eat in the dining room and cooks in the microwave. They won’t allow a toaster or a hot water kettle for tea. They also don’t wash the dishes though they do other cleaning. Nobody has cleaned under the bed in a long time, I dropped something and looked under there last week and… yuck. The good part is that it seems like a nice community and I do like that they don’t allow the doors to lock so staff can easily get in if there is a problem. Someone checks in a couple times a day. The car service is very convenient.

We picked this community because of proximity to familiy. They have very friendly staff, and they are attentive to needs of family and residents. I would recommend to other families.

Staff is friendly, but it is very difficult to find out exactly what services are being provided. The food that is served is bland and not tasteful. Would like to see weekly or monthly reports on care given or refused by my parents. Survey residents on satisfaction with food and make recommended changes. Overall these are some of the improvements I think that they could make.

They wanted to have a 30-day trial basis for my loved one. And I wasn't going for that - to move her in, and then if they didn't feel she would be a good fit then move her out. Not happy with that.

The food is really pretty poor. I hear the continental breakfast and lunch is a joke and being an insomniac, I just never went. Dinner is boring at best and small portions. I'm comparing it to the food at my previous facility, which hand a much larger menu with full breakfast and lunches and dinner. Here even the potatoes are garlic flavored. It really needs improvement. People here said it has gone downhill since COVID. The staff is the best thing in terms of friendliness, but not to good in follow through. Housekeeping is iffy. The place also needs updating and maintenance, like room heating and A/c are old. In terms of if it's a good value for the price- it's better than some but still very pricey.

Atria Park was very large. Very hectic. Felt less homey and more hospital like. Parking was difficult. I was given a space in their small lot, but was warned that the police were very aggressive in giving tickets to street parking. They did give me a homemade apple crumb pie!

They drastically raised my loved one's rent after being there for only four months, around a $[removed] increase! Instead of having enough money for around 6 years, he's now down to 2.5. I will probably have to find a new place for him soon that's less expensive, but I don't know if I can. I would just say make them put in writing that rent won't be raised for 12 months and then only a reasonable percentage. If they can make that happen, then I would recommend them.

The independent living is nice. The assisted living feels lonely. We had some issues with medications being given incorrectly. But it's clean, and the women at the front desk are very nice.

The staff is very friendly. The meals are not varied enough, salads and fruits are not fresh and portions are too small. The activities are limited and very basic. Food and activities were a very big selling point and proved to be not as advertised. They need more staff and more attention to detail.

I toured this community and it was ok. It just wasn't the best fit for my loved one.

I think these questions are absurd. I am disappointed in the communication, sometimes no one answers the phone. The medical care is ridiculous. I would tell others to know what you need to know and get all of your questions prepared beforehand, because they are not going to tell you everything.