Atria

Before you get into it make sure to ask a lot of questions, do your research, and talk to other families before placing your family member here. The daily staff is very friendly. Admin is a different story. We're having some issues with the care - mainly the fact that they don't check on certain things that I think should be standard. The food is horrible other than breakfast, but they're working on it. The dining area is very nice. They have a lot of activities. Transportation is good. The aides and maintenance staff are good - they've been very helpful.

The staff is amazing. They are very helpful. They are always there when I need them. If you ask [name removed], she is not as happy but I feel it's her sickness that makes her cynical.

They could improve on the food options, and add fresh veggies. They do seem to get the residents active, with the activites, and try to interact with the residetns.

Great location in central Massachusetts and a very clean and updated building. Staff can be a bit distant at times, and perhaps not the most qualified depending on your family member's situation. Food options are somewhat limited, especially for Gluten Free and/or Vegetarians. Due to some of those latter reasons, it's quite expensive as you'd expect higher standards in staffing and meals.

To be quite honest this was not my 1st choice. They offered the respite stay we originally needed. It might have been my 2nd or 3rd choice otherwise. The care staff is a definite positive. Medical techs, activity managers, and housekeeping are all friendly and caring. Management does not respond to text messages or calls, I'd rate them at a 2. Communication could use improvement. I might add that both the Director of Sales and Culinary recently left. There was also a recent rate increase, which is why I rated Value for Cost at a 2.

Many things have already been taken away that my loved one really liked when moving in. All decorations outside resident doors were taken down. They can only have a wreath now. They run out of meal options often and are having sandwiches instead of full meals as promised. They've only had 1 bus trip to a casino. Nothing else has been done. This is extremely disappointing. Staffing has been extremely low and short staffed in the kitchen. My loved one has also received a notice from Atria asking for contributions for the staff for Christmas bonus. Other residents have told my loved one to give $500-1,000. This seems astronomical. Shouldn't Atria be paying their staff? My loved one was told Atria Hometown received $40k last year. In my opinion it appears Atria Hometown is an assisted living versus 55+ independent living.

My aunt thought the facility was overall just fine. She was often bothered because she felt like she had to really ask often to have help with her shower and therapy didn't happen. The facility itself was lovely, the food excellent and the staff friendly. My mother was in two different Atria facilities and I have nothing but praise for them.

I toured this community and was not impressed. It's pretty on the outside, but dark and kind of dingy on the inside. I didn't like the way they assigned seating for meals. They were also more expensive than some others.

We toured with Atria Park of Tucker and our reasoning behind not choosing this facility for our loved one was because we felt the facility itself just looked a little tired and needed some updates.

I toured this facility.

The staff is extremely friendly, but they're very short staffed. So my loved one has had to wait multiple times for over an hour to be served her meal in the dining room. When she was served her meals, they were cold. We've had issues with medication management. Things were always very cordial with the staff when we would speak with the staff, but my loved one didn't really want us to go to the staff with issues, so my hands and their hands were tied a little bit. They have a very robust activities program if your loved one chooses to participate. The facility is the best priced facility I saw in the Coachella valley for what they provide. But after experience there, I found you kind of get what you pay for.

We picked this community because, it was the closet location. It looked like a really nice place. It was beautiful, and well maintained. The staff was there to help, and bring my loved one down for meals, They got what they needed.

Atria Carrollton was a very nice facility, but it was much more expensive than others I saw. It felt very corporate to me, we were looking for some place that was more homey. I got a great tour of the assisted living and memory care. The rooms in memory care were big, but the residents were all just roaming around by themselves and I did not really see any staff engaging with the residents. It was just not what we were looking for.

My loved one has settled in. The man we spoke to, [name removed], he exaggerated a little bit about the care and the food that the place offers. The rent has increased already, but my loved one seems to be satisfied and he's gained a little weight so I'll have to let the other things go. The staff here are very friendly.

Very expensive. Facility and apartments are nice and clean. Staff very nice. Meals are adequate. Not enough in the way of activities, bingo and some movies. Exercise classes and other classes are just videos not classes. No exercise facilities. Not enough on-site care.

Quite disappointed in the food and portion sizes; being told a person can only have 2 cookies (they are very small) is hard to believe with the amount of money each resident is required to pay; continental breakfast is a joke.

Change in top management has proved to be beneficial to residents as well as staff.

My loved one was not there for very long. I had no problems until after we moved her things out. They double charged me over a month ago, and they have not returned a refund to me. I keep calling them weekly, and they keep putting me off.

The staff went overboard when we were signing rental papers but after that it went downhill. They charge hundreds& hundreds if you ask for extra help. My mom had care level 1 which only included giving her assistance to & from dining 2x daily. She fixed her own breakfast. When they were quarantined for 3 weeks at a time (this happened twice) she was still charged for that assistance even though dining areas were closed. I argued with them about this & they finally gave her a refund for those [time frame removed]. I'm sure they refunded no one else. Maintenance workers very very slow to repair anything. Her Spectrum tv was to be complimentary monthly but she was charged. It took [time frame removed] for me to get that worked out. My mom was only there [time frame removed] when she fell in her kitchen & broke her shoulder/arm. I moved her to a residential 24 hour care home which she loves. While she was in the hospital & rehab, no one from the facility ever called me to see how she was doing. That upset me. All they want is your money & try to add on more monthly charges. I pity the residents that do not have family that monitor their care.

My parents paid for six months before they even moved in and never got a call why they hadn't moved. Hard to get calls returned.