Benchmark Senior Living

In general, it's nice as far as these kind of places go. I was there for a respite stay, but I would say It's not a long-term solution unless you have a lot of money to spend. The majority of the staff are wonderful. They've been very short-staffed, yet they don't let that affect them. They still give their all. My room was nice. I liked the bathroom a lot - it's spacious, and the shower set-up was accessible and perfect for me. The food isn't like I would cook at home, but I understand that. I don't see how they would change that. Also there's a lack of communication. You never get to speak to someone directly without going through the front desk, which I wouldn't mind if people got back to you quickly enough.

The Atrium cares for advanced memory care residents and my loved one wasn't as advanced. There were some staff that were exceptional, and some staff were not. The community itself is large. I was initially told that my loved one would be able to mingle with residents that were not as far along in their memory care health as others. This didn't happen. We ended up moving my loved one, due to they needed a smaller community. I can tell the staff really care about their residents here.

The overall training of the staff and the meals and dining service could be improved, there is a lack of quality with the care and meals. We do think the people generally are very nice, they listen to you but there just is not much of a follow through.

My loved one didn't last long here for personal reasons. I don't feel it was the right fit for her. Their dementia care was different than what we expected - it was more like assisted living. She needed more attention and companionship, and they don't have the staff to accommodate that. For the time that she was there, she wasn't really involved in any activities because the rest of the patients there were not at her functioning level, so there was no one for her to relate to. I just don't feel they accommodated her well at all. They were very nice. But it just wasn't the place for my mother. I would recommend the place, but not for someone who was as high functioning as my mother.

By and large the staff is wonderful, and I give them a big hurrah. But there seems to be a problem with communication and coordination. For example, getting my mother ready for me to pick her up for doctor's appointments has been problematic. There seems to be no set procedure, or if there is, no one seems to know what it is. Telling the personal care aids did not work (the information didn't get passed along to the whoever was on duty the day of the appointment). Telling the nurses didn't work (although the nurses said the procedure was supposed to be to inform them about the appointment). Telling the person on duty at the front desk sometimes works and sometimes doesn't. Sometimes I arrive on the day of the appointment and my mother is on a bus trip or at an activity, sometimes she is asleep, only once or twice was she dressed and ready.

we had a pleasant visit with Haverhill Crossings, not what we expected ( we toured others ) not as fancy but the longer you stay very nice..first off nice woman gave us a nice tour,we were offered lunch! let me tell you the food was not as expected.. first class! from the lovely waitress ( haunting accent! ) we asked for salmon and a cheeseburger to keep things simple.the presentation was great,burger huge, and a great cheesecake for dessert how can you go wrong...ladies next to us invited to come back for lobster roll day!..we have a lot to consider apartments on the smaller side,some remodeled some others not? staff in hallways seemed nice,lots of hello's .for the price could be nicer looking,but we are looking for care.we will strongly consider

we like it overall . led to believe to be first class,but not quite.needs a good scrubbing,apartment needs a good cleaning,we were promised by supv. ,but hasn't happpened?we like the girls who take care,the restaurant is pretty good,lot's of food options..ask for the lobster roll,soups are very good as well.changes in management is not the best situation,but we understand.( I am in management ) .we have a special waitress that treats us like family,nice college age girls keep it fun,well run.they do a good job at Haverhill Crossings.we are happy

so far so good...very happy so far.i am a little bored as the activities are boring ( they read the obituaries for an activity).the young man in the kitchen said we will have picnics and cook outs this summer,that will be nice,had one so far and it was grand.i like the dining hall,and the girls i sit with..food is very good,and they seem to try ,and get me special treats the office is nice,help we with questions.my apartment bathroom need to be cleaned,housekeeping not very good.i have asked about my cleaning schedule but to no success.the nurses are good.so far so good

My only criticism is that they need to do a better job cleaning bathrooms, in particular the toilets. Some people need to have them cleaned after each movement.

I toured Nashua Crossings, and thought that it was a newer, very nice community. It seemed to be an independent, lively place, but I was uncomfortable with the fact that they had a base price for care, and anything additional was added on depending on they types of care needed. It's a quite expensive system.

Everything is working out well for my father since his this facility. I do feel he is safe, and in good hands. The staff is taking great care of him, and his needs. When I come to visit everything looks nice, and clean. This is a very nice community, and I would recommend it.

The Village at Brookfield Common was a beautiful and clean community we had the pleasure of touring. The outside looked very inviting.The staff was very friendly and knowledgeable. We ended up choosing a different community because it was located closer to my home.

We toured this community for the care for my mom. The staff were nice and had a lot of good qualities for the care of what my mom needed. This community was not what we needed at the time. The staff was nice and very friendly/ They offer nice meals and activities for the residents. We would suggest families take a tour for the care of a loved one.

This community was having some renovations done when we visited. It was nice inside and the people we met were nice. They offer daily activities and pets are allowed. This community was unfortunately out of our price range.

The community was nice and seemed clean. It was a little larger community than we were looking for and it did feel a little rundown. The people were lovely.

I was torn between this community and another one. The Bedford Falls is an excellent community. The place is well maintained and the staff is very friendly. The tour guide is knowledgeable and answered all of my questions. It all came down to which place was closer to my home.

The staff here is great and they are very nice. They have been trying to do everything they can to make sure that my loved one is comfortable. However, I did have a huge problem with the medication that my loved one received. It was not right and my loved one fell and broke an arm. I feel there is just a communication problem, but it is being worked on.

I am continuously amazed at the level of creativity down to the smallest detail to make the lives of the residents as normal and independent as possible.

Not much in those negative reviews make sense to me. My Mother has been in Sanctuary Care since it opened and has been very happy. This is a community and family should become part of the solution when possible instead of hypercritical. I read the negative reviews to my husband and he thought something was a little fishy too. Tour the facility and meet with the staff before making your decision. It helps to try to walk in the shoes of the caregivers. Extremely difficult job which sadly I could not do myself. I admire anyone that is in the profession of caring for elderly and especially persons with dementia. I am not that strong a person and I know it but I can be helpful and supportive of those taking that are doing what I cannot for my mother.

My loved one was here for a while. It was okay, but we chose them in kind of a hurried situation. It was much more expensive than what we were looking for. She was going to complain about the same things no matter where she went so we moved to something more affordable for her.