Benchmark Senior Living

There has been a high rate of staff turnover since my family member took up residence. It is not the same. Generally, the staff is nice and caring. Unfortunately, most residents are bored in the afternoon/evenings. The staff are not active w/the residents. The food leaves a lot to be desired ~ hot meals are lukewarm; not offered beverages, same thing day in/out; they charge family to eat there....ridiculous $$ for what is served. For the cost of residence, family should be able to eat for free when visiting. I will say that housekeeping is very good~clean, laundry done BUT does not always make it back to the right resident. YOU must be aware-things get lost/stolen...don't keep anything of value in the rooms. It is what it is and serves the purpose needed but very sad. It is not the worst place but for the money could use improvements or cut in cost.

Compared to Emeritus this is the second of my favorite places. I have no complaints, about my mothers stay here. They treated her nice and she was well taken care of. The food was always good and the care she received was great.

I have been a healthcare professional for thirty years, I currently have a client who is a resident in the Harbour Program at Greystone Farms in Salem NH..The facility is warm and inviting, more importantly the staff and administration excel in providing the outmost care for their residents. Greystone is a progressive influence in the healthcare industry .I would highly recommend Greystone Farms Assisted Living as a haven for your loved ones..Pam Nolin Health Case Manager

Overall I am happy with the care provided for my mom. The resident care assistants (I don't believe they are CNAs) are kind and caring. There are LPNs that oversee medication and medical issues. I follow my Mom's care, visiting twice a week and making sure anything that needs addressing is taken care of. She is able to have physical therapy there which has been very helpful. The activities director is wonderful and keeps the residents engaged.

wonderful, warm and friendly facility for my brother to live. The staff have gone the extra mile for him.

Very nice Assisted Living Community. Their Harbor program is one of the better dementia units in the area. My father had been in another community in Stratford (hint: begins with the letter "A") and the care he received there was horrendous. Not as "secure" as one would think. Middlebrook Farms is far superior.

This is a beautiful facility. They change the decorating frequently and keep it looking lovely. I never feel like I'm going into an assisted living facility but more like a nice hotel. Dining is elegant. The staff is very friendly but the management has changed 3x in 1-1/2 years. My biggest concern is that they "assess" the client every 3 months and every part of the assessment is given a number. The numbers are added up and thats how they determine the care level and the monthly cost. Ours has gone up 3 times in the last 1-1/2 years (not including the yearly cost of living charge). Family has no say in this assessment. The monthly cost has gone from 4500 and change to 6700 and change. Something to think about before your loved one falls in love with this place.

From the moment we made contact with the Atrium at Faxon Woods, it felt like a place where my mom would get the care and attention she needs. She has Altzheimer's and is in a wheel chair, so she really needs all of her personal needs taken care of by another. I was surprised by how much they are able to do for my mother! After she broke her hip and could not rehab in order to learn to walk again, I was sure she would be in a nursing home for the rest of her life. That is not what I learned after seeing the Atrium!

This community was up on a hill but it looked out over a busy street and train tracks so the location and the views were not ideal. It was a nice place with nice people and everything but not the place for us.

Forge Hill will be taken over by Benchmark Senior Living -a chain-on Nov 1. Some of the rooms that get the sun are stuffy and air conditioning is not truly controlled individually. The staff is caring and personable. The food is varied and good.

Not community enough but didn't seem very welcoming or friendly. As a senior, I didn’t feel part of the community. Also seemed to be lacking “green space “. Felt like we were in a parking lot.

The staff are great. I just feel that they need more activities that keep them engaged. They have to have brain games and also they need to work with their hands. Everyone just look bored the food was cold whenever I tried my mother's plate. The room sizes are way too small. I felt that the assisted living downstairs was clean and nice, but once you got up to the memory care, there were things that needed to be up kept. Cushions from chairs and couches were missing for a month. I just saw a big difference from assisted-living in memory care.

Overall, our experience has been about 3 stars ! Granted, Mom has had difficulty adjusting to the change , and although the staff and administrators have good intentions , the care plan does not consistently translate between shifts and the communication is lacking . The facility is lovely , but LARGE , and it lacks the same sense of community Mom enjoyed previously at the assisted living she called home for 5 years.

Staff is nice on positive. Money wise they keep jacking up price for everything they have to help her with and charge increase prices daily. So be Prepared to lose all your savings

No incentive to keep costs down because when the money runs out, the resident has to be moved out. It's just a general feeling that it's easy to find something to increase costs (which I believe is expensive to begin with), but, difficult to reset back to baseline.

Feeling of Community. My father moved to Willow Crossing and Mansfield, Massachusetts. The whole area is like its own community/neighborhood and it's very quiet. My dad's apartment has an outside patio that overlooks the woods and is very pleasant. The staff there is absolutely incredible and they know everyone's name. They're all very welcoming and pleasant to deal with. In [Date Removed] the cost went up 10%, which was very startling for our family. The food is not prepared in house and we feel the quality could be much better for what you're paying. They have lots of community activities, they do weekly shopping trips, but they don't do a lot of other outside activities. Such as field trips or sightseeing trips. Overall, my father is very happy there and very comfortable, which means the world to us.

The place was clean and we were welcomed, but through the process of moms dementia progressing we needed more information/support, and we were left to make financial and future decisions on our own. We didn't know what we didn't know, and as a facility that deal in this every day, we felt unsupported.

From a financial aspect .... this facility does not work with medicaid an therefore is way out of reach of the common man. The staff is beyond reproach, courteous, accommodating and knowledgeable in their field.

Some communication challenges made things difficult to navigate, yet staff was very open and willing to help clear things up. Overall would recommend.

Allison Baker was incredibly helpful through our whole experience. My mother-in-law ended up on hospice at the Atrium. I suggest making sure it is explicitly stated that there is not nursing care 24/7. When told they were able to care for hospice patients we assumed that meant her needs would be met. We ended up having to stay with her to give her pain meds and the nurses at the Atrium weren't comfortable with managing pain. We definitely would have had her go to a SNF instead. We understood that there was a 30 day notice for leaving the Atrium. My mother-in-law died there. We were very disappointed that there was no accounting for those that passed away. How would we be able to predict that to give notice? The business director really wasn't very compassionate when speaking with my husband. She just kept telling him he signed a contract and that was that. My suggestion would be to not necessarily ask if a family wanted to "settle their bill" immediately after a resident has passed away. Overall, the community is cheerful and engaging for the residents. I understand that memory care is expensive but I do think after the base rate there were a lot of add on charges.