Benchmark Senior Living

I went on several virtual tours, and at this one the building didn't seem as nice as others I had seen. Mostly the residents in the memory care unit seemed to be pretty far gone, and my loved one who is higher functioning wouldn't have had enough interaction with people like herself.

Our family was able to do an in person tour and we have a great experience. The community was beautiful and the gentlemen who showed us around was very nice, we really did have a good feeling about the place. However, the other community we were looking at just had a huge advantage because of the location, it was close to a shopping area and this community is not.

While our loved one was there, they did a good job. The care our loved one needed they were able to handle, she needed a assisted living with a medical room and they were able to accommodate that. We were happy with then, and given the circumstances they did their best with communicating to our family. The meals and dining service we think was good, our loved one seemed to like the food. The staff was fairly attentive, and everything worked out it was a good experience.

We moved my loved one here form another community, and the care is a hundred times better. The staff is wonderful. They seem to have more staff, happier staff, and their communication is better. We've been very happy with The Village.

The person who took me on the tour seemed knowledgeable and understanding. She took the time to introduce me to each of the support staff we ran across in the course of the tour. The rooms had more of a "hospital" or "nursing home" vibe but were bigger than the previous facility. Perhaps it was just an older building than the other. still, the support staff seemed caring and efficient. I have to remember that a memory care unit is necessarily different from an assisted living facility.

This past year has been difficult with the pandemic and now always getting to see our loved one on our own time, but all in all our loved one is well fed, well taken care of and always kept clean. She has never once complained to us regarding any red flags, everyone is nice to our loved one which was the most important thing to us. We wanted to find a place where she is safe.

My loved one needed the highest level of care, and it was still not enough. It is a great place if skilled nursing isn't needed. The care that we utilized was in the memory care area specifically. The care staff seems to be more task and not the overall care. The task comes first, and that is what they think about first. The task of whatever and the individualized care isn't thought of. I have seen this within other communities and home care. The schedule is important, but sometimes it is at the expense of the individual. The community itself and the office staff seems lovely.

I would recommend the community to others for their loved ones. I would make sure that the community is clear on all the costs. I felt there were a few surprises along the way. There is a community fee, and I don't remember the community talking about that. The staff are good to work with.

We did a virtual tour of this community and the staff was very friendly and informative. They followed up with us and answered all of our questions

We did a virtual tour of this community and the staff was very friendly and informative. They followed up with us and answered all of our questions

The staff is very friendly and they have done a great job taking care of our loved ones. The community has plenty of activities for the residence to participate in also. I would recommend this community to others based on my experience

Very impressive virtual tour presented to us by [name removed]. We are still in discussions with our son & daughter-in-law about possibilities of moving to the Village. Will contact [name removed] again later.

Communication between shifts can sometimes get missed but the communication between the staff and our family is very good. They keep us well informed. The community is neat and clean and the staff is very friendly. I would recommend this community to others

We chose them because of the proximity to family members, we liked the fact that it was a smaller facility, and the staff were extremely accommodating in terms of allowing her to move in during the pandemic and allowing 2 of us to go set up her apartment. The opportunity for multiple outdoor space areas was great at Bedford Falls. We have had many questions and some concerns along the way and whenever we call, we always get a response so they have been good with communication. According to my mom the food is not very good, she said it is not very good quality. I would definitely recommend them to others who are looking.

One of my issues was they gave us a wonderful introduction to the place. It seemed incredibly warm and friendly. I thought the services they provided were spectacular. But as we moved through the admissions process, I felt they were pushing us to take make services than we wanted or needed. And it seemed like there were some things that were told to us prior to entering that were not so true once we got in there. To be fair, as soon as we moved our loved one in, they had a Covid outbreak among the staff. I would guess that our experience would have been quite different had we not been in that situation. I was very frustrated and upset with the staff for bringing Covid into the facility, and they had a really hard time getting it under control. I would guess some of it came from people gathering at Thanksgiving. But I'm sorry, you work in an assisted living facility with vulnerable, elderly people. And I think people should be more aware. They had a hard time quelling the infection in the staff, and then it started spreading to the residents. My loved one did get Covid. I don't think that was her primary cause of death - she had heart failure compounding the situation. One of the things that actually drew us to Orchard Valley was the fact that they had gone the whole year, all the way through to December, with absolutely no Covid in the facility. So I was impressed, and felt clearly they were doing something right. But maybe everybody got tired of all the precautions by Thanksgiving. Even so, overall it was a good place, they were just experiencing unprecedented challenges due to Covid. So there were definitely some things that were not okay, and definitely some things that were really great. They did a pretty good job keeping the place clean all the time. And it was a beautiful facility. They were offering activities, which was great. And my loved one particularly enjoyed the mindfulness and aerobics activities. The care was sometimes good and sometimes bad. She had OT and PT services there, which were really helpful to her, and those staff were very friendly. But Orchard Valley made a pretty serious supply mistake regarding our loved one's incontinence care. We had told them from the start that she was incontinent, and one day they called to tell us she was entirely out of pants and that they had absolutely nothing for her. I was completely appalled. How can that happen? I imagine these types of things were due to Covid and the fact that they were short staffed. The whole situation was really hard for me. I was immune-compromised, yet they would still ask me to come in and do things while there was active Covid in the facility. I did what I felt I had to do it to take care of my mother, but it made me very uncomfortable. She was there for such a short time, about six weeks. So perhaps this is not the best overview of what the facility is like. But it is what we experienced during a Covid outbreak in her time there. I will say that they were incredibly helpful at the end. They gave me good guidance and were very caring. They cared for her as best they could, but how do you properly care for people who are dying when you don't have enough staff? But they were very helpful to me and provided me with very good information, and I felt we ended up doing everything we could for my mother at the end. And part of that was on them, because they were so helpful.

The community is a small assisted living facility. They encourage activities and try to engage the residence. Communication could be better between the staff and me. My loved one is happy there. I would recommend this community to others based on my experience.

I think the community is comparable to others when it comes to pricing and amenities. Communication between the staff and our loved ones is good. They keep us up to date and well informed. I would recommend this community to others.

Things have been going great here it is not going to be a long term stay because she has been improving. The people are very friendly, there does seem to be a slight shortage of staff members right now. The management is very nice and trying their hardest. She has made some friends here and she has actually been asked to make wreaths around Christmas time for people who wanted them. They are also asking her to help with other activities since she is very creative. I would recommend them to others looking.

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It's a very nice place. It's very clean, and the staff are cordial. They've been very good about keeping in contact and answering and returning calls. The seem very confident and caring, and responsive to requests. The rooms are very nice, and my loved one is very happy here. Really the only issue I've had is I don't like the way they charge you for services that you only need 1-2 days a week. You end up paying for those services for the whole week.