Benchmark Senior Living

The community has been good about begin responsive to my father's concerns. Most of the staff is friendly as well and the care is good. They have been very accommodating with my father's care and have found solutions to make his it better. They do offer activities for the residents, although my father does not often participate.

They seemed to have a lot of hands on deck for cleaning and everything was taken care of the way it should be. The staff was very friendly and engaging. They all knew our first names, which made it feel very much like a family environment. The services like food or nursing assistance were all great as well. The specialty they had here was that they were able to individualize each resident's needs and customize their care. There were a multitude of activities available to the residents throughout the day as well.

Everything is going well at The Atrium. They call us once a week with updates. The care giving staff is very communicative and is quick to confirm anything they need in terms of my mother-in-law's care. Because the community is on lock down as a result of the Covid-19 pandemic, the staff offered to FaceTime with us to make sure my mother-in-law got time to see us and interact with us. The cost is steep and my mother-in-law is quickly running low on funds, and The Atrium does not accept Medicaid so she will need to move relatively soon. They normally have good activities available for the residents as well. The executive director is fantastic and is always very communicative and will to address any of our concerns.

High quality, professional Assisted Living community. We liked it. It was a transition for my mom, but she adjusted quickly. They have a really nice garden area that is easy to access by the residents, It is secured and feels like a park. The food is pretty good. The sales person over promised and under delivered. She said my mom could get help with her dog and when we moved in that never happened. Otherwise we were happy.

Well, unfortunately, this community have been hit hard by the Coronavirus. It is in total lock down , but before that. my mother liked it and everything was going great. My mother likes the food. They has an excellent quality chef there. The aides are extremely nice people. We chose this community because we thought is was the best one we could find and its location is in close proximity to our house.

The staff at Benchmark Senior Living are very nice, pleasant , and helpful. They are very willing to work with you to meet the resident's needs and to alleviate any issues they may have.. We chose the community because it is close to our family. The food is really good and the communication is good.

I liked the Village at Brookfield. It was an affordable option. The food was good. They offer various care levels and price points to suit each person's individual needs. We liked that it is a smaller size community and felt cozy and welcoming. They have a calendar of events, they had choral groups brought in to entertain the residents, which we enjoyed.

I would recommend Whisper Woods as an option. The food is good. The apartments are nice. Overall it is a good place. The quarantine has been hard for mom to adjust to the community. Activities could be better. Staff is doing a good job with care needs.

everything about this place was more than satisfactory. As we stated this is the very first place we have looked into so being conservative on the rating at this time.

My visit was very successful in that I discovered that the provider would take care of my needs only for so long as my finances held out and at an estimate of nearly $10,000 per month for both myself and my wife, that was only about 4 years. If we survived after that we would be forced to move to a facility that accepted Mainecare. He was kind enough to suggest that perhaps his facility is not what we were looking for and referred us to an alternative of pursuing something like hospice or Visiting Angles and a facility that would accept Mainecare like Avita in Brunswick Landing. I will explore these other alternatives.

Visit only. Wait list. This was a very clean, spacious community. I liked the amount of space available for the residents to move around in though there didn't seem to be a lot of available independent activities. All staff were very friendly and informative. The one negative is that there is one nurse that administers medication who is on site 8-8. If anyone needed medication outside that time, there is no one to administer it. This won't work with someone who needs emergency medication like inhalers.

The lady was very helpful, but after talking with her, she felt they could not meet my husband's current needs. So we did not bother with the tour. Since we didn't complete the tour, it is difficult to give it a rating.

Property was lovely and the residents seemed happy. Building seemed a bit more spread out than others.

Very friendly staff. Lots of interaction with residents. Facility was nice but I noticed some deferred maintenance on the outside of the building and grounds.

Update on an earlier review I wrote about my dad (who has been there for about 2 years) not getting the oxygen treatment he needed. The problem has not recurred to my knowledge once the instructions got through to the folks in charge. Nursing staff is always friendly and caring. Facility is clean and well kept.

Very nice community, rep was fabulous, mom participated in a music therapy class.

I liked the facility itself, it was clean and the food was good, but the memory care unit itself. seemed a bit sterile, and I felt like I didn't really get a chance to see how the patients were treated or get a chance to see how people acted.

The staff are super friendly and really care about the residents. They take the time to understand each resident’s needs. Every resident is greeted by name by every staff member including the maintenance, dietary and office staff. The other residents also try to make new residents feel comfortable and part of the community.

From the beginning of my search for a dementia unit for my mom, the administrative staff were great with spending time meeting with me and my mom. They provided time and attention in giving me information, answering questions, meeting and assessing my mom. They were professional and kind. The facility has a home like feeling. The memory care unit, being in an assisted living versus a nursing home does not have an institutional feel. The nurse manager of the harbor unit is very knowledgeable in the area of dementia care and has been very helpful in facilitating my mom’s medication adjustments in order to obtain better control of her symptoms as well as getting medical equipment she needed. Some down sides to the unit I have found are: on the second shift, they need more staff to be attentive to the residents and better meet their needs. The 4pm-8pm activity aide position seems to be vacant and the two aides on that shift are too busy with dinner and evening care to do any activities with the residents so they are basically just sitting unattended in the living room area waiting their turn for evening care. They definitely need another staff person on that shift. Another area I think could be improved upon is the utilization of nursing staff. There is one nurse on second shift and she is responsible for passing medications to residents in the entire facility. This leaves no time for any other type of assessment or interaction with residents which adds to the feeling at least when I’m there visiting, that the staff is stretch a little thin to provide the type of caring attention that these unfortunate souls need and deserve. I am not able to visit earlier in the day but plan to make some time to visit my mom occasionally at that time to see how the care is at that time. Placing a parent or loved one in a dementia care unit or any type of care facility is a heartbreaking thing because you always feel that they are not getting the type of care that if possible you or other family members would provide. Academy Point while not perfect is the best option I found in my search for dementia care for my mom but it remains a very difficult thing to see her mind and body and quality of life deteriorate so.

My parents just moved in a few days ago, so I don't know how I'll feel in a month or a year, but these are things I'm sure of now: It offers all-inclusive pricing, a staff that really seems to want to help, and nice common areas. Dining is available all day, so if you want to avoid the noise and feel of a restaurant (as my parents do), you can have the dining room to yourself at 1:30 or 2. The drawbacks are that the apartment is small, and since it shares a room with the laundry room, they are bothered by the vibrations. Also, singing activities scheduled for the living room area make all of the downstairs areas feel loud because there is no door that closes off the amplified music. This will probably not bother a lot of people, but if you are like my parents, and treasure your quiet times, it will. Overall though, it's a nice place. A hard adjustment for anyone, but the staff seem genuinely warm and caring.