Discovery Management Group

The staff was very welcoming and the building and grounds were clean and well kept. I appreciated meeting key staff and administrators during my visit and all my questions were answered clearly. State Street has followed up with me and has offered any assistance I may need to help find the right place for my loved one.

The staff is incredible and responsive. It was a big decision for my dad to move out of his house. Everyone--from applying to getting him moved--made the process easy. Everyone has been very welcoming towards my dad. It's still an adjustment for him, but each day is getting easier.

Terra Bella is great. It took a few weeks for us mom and I to figure things out and get in a routine. She is now making friends and busy all day. I already have recommended them to others.

I think it's a pretty nice place. We have exercises, and I like those. I like to be strong. I really like the BINGO, and we have church. The staff is pretty nice. I have been here seven years now, and it gives me a place to be with friends.

We are in Oregon, so we don't see [name removed] and [name removed] (my husband's parents) very often, but we do phone them regularly. [name removed] sold them on Coastal Heights - she really paid attention to their needs and worries and they trusted her. She was a big help in getting them to agree to make the move. It also helped that they got a veteran's discount, as they have always been very frugal. I know [name removed] job was to explain their contract in legal terms, but they didn't understand most of what she said. Perhaps just the highlights or maybe a simple written list they can refer to? The 2 residences solved the problem of separate bedrooms which was important to both of them. We heard that [name removed] and [name removed] like a refill of coffee, but once the wait staff have delivered the meal, they do not return or notice that their cups are empty. We have suggested that the folks make their own coffee in one of their apartments - then they could have some more anytime, but I don't think they do that. They have both commented that dining room staff are often surly and cold. And they are not invited to join people who seem to have permanent seating. [name removed] is losing weight and I told him to ask for seconds, but I don't think he does that either. And he doesn't feel that he can ask for something else if he doesn't like what he ordered. I know that it takes [name removed] a long time to eat. I think he has esophageal spasms which are painful, and he has to wait until the muscles relax before continuing to eat. I have warned him that they occur when he drinks hot or cold liquids, yet he persists in ordering them. Too big a bite can also bring it on. Nothing staff can do about that , but they might be more understanding if they were aware of his problem. We understand that CH is independent living, but it would be nice if [name removed] had someone to take her to Chair Exercise and Happy Hour - she loved Happy Hour once, but [name removed] is not social and refuses to go with her. Once she knows how to get to a room on her own, she is pretty independent. I think she is lonely - perhaps the staff can help. [name removed] loves people!! Recently they have had trouble getting to use the washer/dryers. That should get better once they know how to avoid busy times.

They were nice friendly helpful very clean went above there work we recommend it to anyone there were activities offer and food good

Overall I have had a good experience at The Forum at Park Lane so I will say a 5 star rating. I am impressed with the courtesy and commitment of the staff, variety of activities and dependable transportation. I am pleased I made this choice. I would recommend the community to others.

I was extremely impressed with our visit(s) and mom is deciding that this is the right place to call home.

Convenient location, excellent staff (friendly, knowledgeable, responsive and professional). This was just a review of facilities, we will revisit when we are ready to enter a facility.

We were very pleasantly surprised at the facility and the staff. We actually visited on Labor Day and they had organized a cookout for the residents that they invited us to participate in. The staff are all kind and their interactions with the residents seem very genuine. the residents we spoke with were happy to chat about their experiences and the facility. The executive Chef introduced himself and apologized for not being able to take time out to chat with us. We ended up signing a lease and my mother-in-law moves in the end of the month!

We really liked this community. We went back for a second time and it was a great visit. The staff are professional and friendly and very thorough. We haven’t made a decision yet but they are on the list.

All the staff was very friendly, and the place was clean and I liked all the walking paths outside. The place looked like it was placed in a park. We had a couple of meals there they were all done very well. I would say the only problem with the meals is the waiting time since they made each meal fresh it did take some time to get around.

This is a very comfortable place to live. It's always clean and well maintained. The rooms are good for us. We have a one bedroom apartment. It's plenty of room and we get made service once a week. Everything you need and what is here but the most important thing is that it is not pretentious. It's comfortable, bright and airy and lots of activities and chances to gather with friends when you want and also have your privacy when you want. I don't think I could've found a better place. The staff is perfect. We all feel that we're all part of a great group.

Food is very good. Activities are good. Activitychair person is great. She is very enthusiastic. There are different options on apartment size. Staff is attentive.

[name removed] was gracious, knowledgeable and friendly. It's a beautiful place. Meals look good. If you're unhappy with this too bad.

Friendly, clean and smell clean. Really enjoyed visiting the facility. Very nice. The rooms were very nice.

[name removed] gave us a warm welcome and showed us all that The Forum At Lincoln Heights has to offer. The outside of the resident's rooms were decorated very nice and made the building very warm and inviting. The Dining Room was very spacious and well decorated. The location is excellent. The only thing that they do not have available is a Studio Apt which is what I am looking for. [name removed] was excellent and walked us to the exit door to say goodbye. I thank her for taking the time to give us a tour of the facility. After discussion with my family, I have decided not to rush in my decision and wait at least 6 months to a year to move to San Antonio

Tour was informative and thorough. Was able to see the rooms we were interested in as well as the activity areas. Stopped and interacted with other residents as we toured. The Sales Associate we met with was attentive to what was interesting to our specific needs and helped us understand how those issues could be addressed. She was also knowlegeable about Veteran's benefits, spiritual interests, and what things are "included in the price." Enjoyed the guest bag we were given and the cookies!

The staff has been great at keeping us updated on my mother-in-laws care and progress, including photos and remembering birthdays. Regularly scheduled meetings have occurred to ensure her care is tracked and any unaddressed issues or concerns can be brought up. When my MIL developed cradle cap, a review of the situation occurred and changes implemented to reduce a likelihood of reoccurrence. The facility is clean and the staff is polite and helpful, and well equipped to handle resident-specific challenges that come up (sometimes my MIL tries to be a runner).

Living here so far has been a rewarding experience and I am looking forward to many more good times! I give everything a five out of five including activities and friendliness. The staff is also a five out of five.