Distinctive Living

My loved one previously lived at The Chelsea at Clifton. I think that the general staff is very hardworking and that the facility is a clean place that resembles an upscale hotel. They have a great Activities Director who truly does her best to plan fun things with the residents. They also have very good food, from what my loved one said. However, there is room for improvement at this facility. There is a lack of communication between upper management and families.

We toured The Chelsea at Toms River when searching for a place for our loved one. This facility was just okay. However, it didn't seem as clean as some of the other facilities that we toured. They didn't offer many activities. The atmosphere wasn't great, the residents were just kind of hanging out.

I have a bad taste in my mouth because of the management. I have been calling about getting money back and they will not answer or give me a call back - it is very unprofessional of them. They do not know how to treat a customer or honor a contract. They will not answer any questions, we are waiting for a refund and they will not answer us at all, by email of phone. This was the main issue we have had with The Chelsea.

The community really has been unresponsive to the changes of medications for my loved one. My loved one's care needs are not being met by the community. I think the staff are nice; however, for whatever reason it is not working out for my loved one at this community.

I would recommend the community, but I believe the community is unorganized when it comes to staffing throughout the community. I was to be on a call with the community and they have repeatedly been late to the calls with the family about my loved one's care plan. The community does reach out to the family with questions or concerns about our loved one when appropriate. The meals are being served in the dining three times a day.

Everyone seemed to be dull and doing nothing and it was not active. I didn't see happiness in anyone's eyes and sitting there in space. This was just not what I was looking for for my loved one.

Covid distorted a lot of things for us during her short stay here. I would tell others to just do your diligence and make sure you get insight from people who have actually had their loved ones here. I still think it is a good place, its just understanding the whole process. Do not discount the additional services needed while looking because that can really drive the cost significantly.

I think the food could be greatly improved as well as the activities, there are not nearly enough. I also think they need better management than what they have here right now. They need to reveal to new people that there are a lot of residents that have dementia who live here. I would recommend as long as those improvements are made.

Our family had a tour experience with the facility, and the tour was okay it was just hard to get a good feel since it was virtual. However, the communication with the facility was good.

I would probably to tell them to look somewhere else other than this community. I feel that they weren't attentive to my loved one. We were telling them what needed to be done with my loved one, repeatably. The food was good for my loved one. The room was a single room and it was dark and old. The space was good.

Chelsea at Bald Eagle has many levels of care but it seemed a little too much for my 93 year old mom. Services were explained well, tour ok but seemed little too focused on activities rather than care.

For independent living no care services are included and food, electric, phone, cable, laundry, and apt cleaning are all extra. Assisted includes room, meals, activities but a lot of services are extra. Very pricey because of this.

Northern Jersey near NY border. Good prices. Worth a visit and more information. Got a call from a rep and he was very pleasant. It's an hour from the city. Is sending a brochure.

I toured the Chelsea while looking at options for my husband. I thought it was very nice, and I liked that they had a little snack and coffee area available at all times. They seemed short staffed to me though, and I didn’t feel they had enough care available.

This is a very nice community and the staff did a terrific job on our tour, they took their time they showed us all around and mom felt that the rooms were smaller than what she was looking for. They do offer a lot of amenities for the residents to choose from and we would suggest scheduling a tour to check this community out.

We are happy with it, but there are things that could be improved. Getting people to the dining are could be easier. It was an apartment building before so getting a walker through the doorway is tough, it's not the most accessible building. They building does go on lock down at night, so there is security and that is good. I think I would give it about a three at this point.

Memory unit seemed a bit small. I did not see many support staff interacting with residents in the memory unit. No single rooms available at this time.

We had a good experience on our tour, the staff was very friendly, and it seemed like a nice community. I felt that maybe it is due for some renovations, it just looked a bit worn out, and didn't seem as clean as other locations we had visited.

The rooms didn't have a fridge or a microwave either. I didn't really care for them

The first thing I noticed when I was touring was that this location looked very dated. There was paint chipping off of the walls in places, which made me worry what the care would be like if maintenance was an issue. Also the residents seemed to be on the higher end of the care spectrum, and Mom needed a more active community.