Distinctive Living

The studio apt did not have a kitchenette-the one bedroom did. Food seemed good and the menu too. Again, I was looking for specific activities for my Mom and they were not a shoo in here.

If you have a loved one at Brooklyn Pointe and God forbid they should pass, don’t expect a card or a phone call from them. My mother lived there just short of a year. She passed in early November and I didn’t hear a word from them. No phone call, no email or card. Nice

Needs a little more caregiver supervision and oversight.

I didn't like it at all. I didn't like the way the rooms were set up. There were no doors on the bathrooms because they couldn't get through them with the wheelchairs. I didn't find the woman that I spoke with to be very friendly and it turned me off.

Facility seems well priced. Apartments are small and basic but updated and clean. Staff person taking us around was very pleasant and tried to be helpful. Outside grounds are very small and limited. No exercise room. No designated room for other activities such as exercise or art nor a designated theater/lecture room. These take place in front lobby area. Very small in independent living area. Only about 20 apartments. Dinning room very basic with limited food service., Survey questions are very incomplete. Staff was fine. Facility is limited in what is available.

Response time to calls is about an hour average. Aides are sometimes disrespectful, don't want to be bothered, don't provide compassionate care. Not many activities for men. Director, Nursing Director and Head of Maintenance have come and gone in the last year. High turnover-over rate for the aides. Medical needs aren't met in the memory unit.

Food were great residents were great kitchen help was fantastic. Couple of caregivers were wonderful. The rest didn't do much. My father was left for five weeks in his room. When I was out of town they didn't bathe him. They didn't shave him. They didn't take care of them after promising me that they would. They didn't wash his clothes and change his bed. They did nothing. The head lady [Name removed], I think her name is not quite sure promised me she would take care of it and she did nothing. I said I was gonna hire somebody and she told me I didn't have to. Then she kept giving one caregiver a hard time because she got along with all the residents and their families.

They are very understaffed. Hard to get answers to questions or requests. Rooms not the cleanest (again understaffed). New rooms are very nice and most of the staff that I have encountered has been helpful.

This facility should not be accepting any new residents at this time. They do not have the administrative or healthcare staff to take care of the residents. If it wasn't this time of year, my daughter and I would be pulling my husband out of there this month. He has been there for three months and every month we keep hoping his care will get better but it does not. They do not keep him dry since he is incontinent, he is immobile and have forgotten him in his room at dinner times, and since he is a two person assist, they ignore his needs because they don't have the staff to care for him. Luckily my daughter has been able to go there and check on him constantly or it's hard to tell what might have happened to him by now. We have even had his physical therapist call us and tell us what condition they found him in one morning when they were there. So, no I would not recommend Brooklyn Point to anyone else.

Lots of issues with aides and housekeeping. Nurses are rude, arrogant and uncaring. Management has provided incorrect information. The previous executive director had no idea or didn't care about what goes on at this facility. The hope is that the new executive director will handle all the issues she has been stuck with. I regret moving my aunt to this facility. It's always some issue day in and out.

Cousin from Chicago Not impressed with the facility. People sitting outside in the heat, no shade, no refreshments, not welcoming. Very little activity if you do not play cards. Orientated for the elderly. Not much to do. Nothing in the evening except for movies that start at 6 pm which you can watch on tv. The food was average and cold with small portions. The dining room was open from 4-6 pm. My cousins who are 83 & 86 enjoy the facility since they play cards and go to bed at 9 pm. This place does not have a large bus for transport and it only runs on a sparse schedule. Not for anyone under 80!

Our families experience with Mira V was surprisingly terrible. On the outside the facility presents well. But what I experienced and what is really going on is an understaffed overwhelmed facility that would rather send a client to the hospital then deal with them like a human being. My mother was not in any danger of hurting herself. She was sent to the hospital two weeks in a row. On her second visit, they suggested rehab to get her medication's adjusted. At the rehab, she broke two hips and ended up with pneumonia and a blood clot and is now fighting for her life. This is due to Mira V not giving her the proper attention she needed and not being to handle something that they signed up for and said they could handle no problem. They do not follow through on what they say. They are very deceiving with pricing. My recommendation is do not use this facility because they will pawn off your loved one onto a hospital and put them at risk of going to a very dangerous rehab

I had a HORRIBLE experience at Mira Vie !! My husband fell 14 times and sustained a fractured hand during one fall. Very understaffed - Med techs were referred to as "nurses". After the 14 th fall I took him out and hired a private home health aide. Talking with other professionals about Mira Vie - it is NOT a place to send a loved one !! Do not put your loved one in the Memory Unit unless totally INDEPENDENT! They could lay on the floor for an inordinate period of time. No one knows anything!

Staff is completly clueless!!! Unless you get new staff i see the Mira vie at Fanwood going down. [name removed] a previous employee that left (i wonder why) was why I signed on. All clueless who are "suppose" to be running the place efficiently, No i would not refer this Place to anyone now.

I'll just say this...all of the folks who dooped me into placing my Aunt here have been fired (Director of Nursing, Administrator and Director of Sales)! Everyone is very nice until there is an issue then the buck gets passed. Needless to say I would not recommend this facility.

Although there are positives. it is sad that the hall and public spaces have been without Air Conditioning for 3 months. This means in hot weather, residents cannot do activities in public spaces- art, movies, bingo and they are relegated to their rooms. Also, the bus that was used to transport residents to events has not been in use ( being repaired) for several months, so those trip outside the facility have not been happening.

Don’t let ur guard down and trust no one. It is always going to sound like the answer to your prayers but the lies will be revealed soon after u get settled in and write your second check. Oh and just in case u r looking for a medicaid certified facility, I found it takes aprox. 1 year and the facility next door is not an option if u love and care for your person. There should be laws about tricking desperate, weary uneducated caretakers seeking a sound, safe, environment for someone they love. By the time u finish the brutal crash corse u will no doubt receive in placing ur person in a facility, it will be to late. The damage will be done and u too will be back to square one. U will be a little bit wiser but unfortunately u will be disappointed, outta money and so very numb.

I toured this facility and it wasn't as clean as the others that I toured. The staff was very friendly, but cleanliness just wasn't there. Right down to the dirty floors in the corners of the elevator. It wasn't the place for our loved one.

A family member was a resident and moved out. Cannot recommend this facility. Current Management is over her head and ruining the reputation of the facility. The staff lacks compassion and does not do their job. If you need any level of care, this is not the place for you. Don't ask the front desk for assistance, she is rude to guests and residents and not at all helpful. Residents appear to be sedated, constantly sleeping in wheelchairs at all hours. Would not feel comfortable with a loved one living here, wish my loved one had moved out sooner.

Based on our tour, I thought The Chelsea was horrific. When we walked in, they had their residents in wheelchairs sitting all around the concierge area. And a lot of them were out of it and slumped over in their chairs. It just didn’t give a very nice impression. Also, the smell of disinfectant hit you in the face so strongly that my first thought was - if that smell is so strong, what smell are they trying to hide?