Distinctive Living

We moved Mom into [community removed], where she was very happy and well cared for. Distinctive living bought Chelsea and changed it to Mira Vie. The problems began shortly after they took over. Unfortunately they did not take into consideration this was a memory care facility not Senior Living. Complaints about how nasty and greasy the food was, scrambled eggs were greasy and nasty, her Ginger Ale, when available tasted watered down. Representatives went in the seniors rooms while they were at lunch "to take measurements" without first notifying the families or the residents, leaving closet doors opened and things moved. Upsetting a whole wing of people. With this just the beginning of her complaints. Mom's became agitated and we noticed she was becoming more confused, to the point she told us she wanted Out of this prison NOW. We moved Mom out of there in July. We don't know what Mira Vie's intentions were, but the went about it the wrong way. With that being said, we were not pleased with the live meet and greet over the internet they did for residence families, it was more like a "Look who we are" and gave most of the people online with them the impression they cared more about their image then the Seniors they claimed to care for. So, we have nothing good to say about Moms experience or ours.

I have a relative in this facility which does not have enough personnel and the ones there don’t have empathy for these patients. The cares they are a lot on their phones, that door that goes out the packing patients escape from back there, the alarm of that back door doesn’t sound to loud. No one can hear it from up front. They are not really pain attention to these patients. No commitment at all. I saw and witnessed it myself. And I spoke about it to the director [name removed], and nothing was done about it. After that incident they treated me like it was my fault And when I go the other side it always smells like urine. There’s a male patient always lock up in his room screaming for help and no one pays attention to him.

My family member past less than a month ago, I witnessed several times people not getting treated fairly. Witnessed drinks taken away from residents, I am sure it’s because people not wanting to help with restroom issues, There was a new man that I believe was maintenance that was trying to make a difference doing things to better the place, was very polite and patient with the residents. I am relieved that my family member has passed so I am not having to worry about his care, or people not speaking English, I got tried of requesting the littlest things repeatedly. Soap to wash hands, the TV to work, clothes to smell clean. Room to be cleaned. This is not a cheap place, you are getting fooled by the staff that people care and are taking care of your family member, being feed the same food every week. I hope the state makes a visit and shuts the place down. The manager is rude, and doesn’t appreciate the 1 or 2 good employees that she does have, she should hire English speaking

The Chelsea is not a healthy place for your parent. They are very short staffed and don not train their staff to be considerate and caring Most of them can barely speak english and this is difficult for old folks The aids and nurses are overworked and irritable and short with the residents. I even had an aid yell at my father. The medical support is weak. The place is often dirty and unkept Don't be fooled by their tour. The management is uncaring also

Okay something smelled on the care cost side. $1200 highest care costs while all competitors are twice that. Did not make sense. Then told to review articles about Meridian the owner. Build the facilities, gets them in, and then flips it and you are stuck with new pricing. [name removed] is out with COVID. I was very excited about this place but now it makes me sick inside to move my dad from CA and get into a hot mess.

Residents were totally not engaged. They were just sitting in the front vestibule in their wheelchairs. There some who smelled. Only one or two of the staff really interacted with them. It was more of a nursing home than an assisted living.

We looked at this very hard and it is too expensive.

Chelsea is all about the money. Their assistance is very inconsistent. The nursing staff (DON included) have their own agenda. Sadly, they jump to conclusions without asking questions. They will add on $25 if you look the wrong way here. Beware, all is not as it seems. It is bright and clean and the food is good, I'll give them that. Laundry is "supposed" to be done weekly. My mom has gone 3 weeks without a pickup in the past. The family always has to poke around and ask a lot of questions as to why mom isn't always getting what she needs.

If you are considering Autumn Leaves for you loved one- run the other way - fast. My husband was there for 2 weeks. Prior to his admittance I had toured twice, the staff was convincing, the place looked well planned. When he moved in on March 19, 2019, he was walking with no assistance, had no sores or wounds on his body After the first two weeks (they don't want you to visit the first 2 weeks) he collapsed, was sent to the hospital with pneumonia, multiple pressure sores on ankles, heels (stage 2), hip (stage 3), buttocks and back (stage 2), swollen legs and feet, rash, irregular heart beat and could not walk or stand on his own. With out my knowledge he had been given a drug that has a black box warning from the FDA that says "do not give this drug to elderly demintia patients"

Run the other way. My husband moved in March 19. He could walk without assistance and had no sores or wounds on his body. Two weeks later, he was in the ER with phneumonia, mulitiple bedsores (stage 2 and 3), swollen legs and feet, rash, irregular heart beat and could not stand or walk on his own. They do not want you to visit the first 2 weeks so you can imagine my shock when I saw him in the ER. This place looks good and sounds good but there is a definate lack of care.

They were warm and sweet and friendly and listed all of their amenities and boasted just how lively and wonderful this place was. Petrified to make this next step for my parent, I felt this place was thriving and the answer to our prayers. Sadly it was not. The staff is denfensive and moody the minute you have a problem. You can never get a hold of anyone as the aids and staff that take care of your loved one are not consistent. There are limited activities. The worst part- items missing, stealing, and staff members on their phones. While there are some lovely people, the charm and excitement to get my loved one was enough to sign the deal, and I haven’t seen any of that love since. There’s a lack of humanity that I’m not sure is a trait one can fix.

This is a horrible facility. My Mom was not taken care of well at all. She had to be placed into a nursing home because of this god-awful place. She had 2 bad falls. At the hospital they found her malnourished and dehydrated. She had to have a feeding tube placed. She had horrible edema in both her legs. The edema was so bad she has permanent tissue damage. One of the falls cut her leg so badly that the skin will never fully heal because of the tissue damage. I can't say enough bad things about this place, please please stay away. They are truly only it for the money.

This started off as a great option for our mother. In the beginning the lured us in with a "special" rate. After medicine and level of care additions the rate went up by half. The bills would come and we would have constant rate increases that eventually more than doubled our original fee. We decided to move our mother to another facility the day we watched a resident who was in the memory care unit fall, hit her head and get back up with NO reaction from staff.

This place is the worst ever. Don't put your family member in there. It's nothing but a front just to get your money. I give this place a ZERO rating. Reaping with urine, food sucks, workers sitting around on cell phones, loud talking amongst t h.g themselves, patients not being properly watch. Male patients walking around trying to get in doors. Items missing from rooms. They are a bunch of money hogging staffers and rude liars about this place. Nothing they say is true. I suggest you look elsewhere their poor rating speaks volumes.

I am unfamiliar with the other Chelsea ALF but I can tell you that this location is poorly run. There is frequent turnover of administration as well as staff. My loved one has fallen several times over the past few months. Response time is 20-30 minutes each time. I find this unacceptable with regards to quality of care and it is atrocious for the price they charge these residents. We have had issues with missed showers, missing prescriptions and roaming residents stealing from my parent. Attitude is poor from the top all the way to the bottom. It is obvious by the way occupancy has doubled in the past 18 months that they are more worried about the bottom line than the well being of their residents. My loved one was in an ALF in a different state - very different and a very enjoyable experience. Do your homework before sending your loved one here.

The executive staff there is EXTREMELY rude to deal with. I would not feel comfortable leaving a family member there.

This facility has been renovated but what lies under beauty and decor is another story its what o call "plastic" "phony" there is two realities I actually toured the facility the marketer Cheryl was smiling yet her tone of voice and poor eye contact showed me she was not wanting to tour us she had no knowledge of the speciality care memory impaired unit which was nicely decorated due to holiday yet smell of urine overwhelming there was two workers sitting conversing to each other one had cell in hand few residents sitting alone no interaction a activity going on with group of 9 by bubbly older woman named regina who introduced herself Cheryl did not there was trash stuck in handrails on walls the nurse [removed] thin physically eating standing over med cart On tour of second floor I was introduced to the director of nurses who appeared irritated unfriendly in corridor I heard loud conversation by large sized african [removed] in wellness where she stated "im tired of these residents and their [removed]" She was talking to a young man I was sad to see how Chelsea a well known healthcare company had lowered standards but as I sat in lobby I did have insight by conversing with a resident who informed me the place was the pits and blamed administration stated she does nothing we have no rights well clearly id never put my mom here now