Distinctive Living

Our family had an in person tour and we were very disappointed, we did not like it at all. The lady took us on the tour only on the assisted living, we had to ask to see the memory care residents. We saw them sitting in the art room with no paper, no things to color with, no music or TV on, the residents were just sitting there and we did not like that at all.

Did not get a good first impression. Residents seemed very subdued. The inside smelled a bit and the floor in the dining room was sticky. I believe they said that have 30% Medicaid vs. state minimum of 6%

Our experience with Chelsea at Tinton Falls was not a good one. They could have been much more thorough with their evaluation of my loved one. They told us they'd be able to handle it no problem, and by the second day we had to hire outside help, and shortly after that they told us we'd have to move her. The place just feels understaffed in general for the level of care they are claiming they provide. If you're planning on placing a loved one here I'd be very wary and double check that they are actually a match for what the community provides.

Our experience with The Chelsea was not a good one. My loved one lived here for a time, and the quality of the care eventually got so bad that we had to move him. They seem understaffed, and the staff they do have are often inattentive. Whenever I would visit I would see a lot of employees playing on their phones. I would not recommend this place.

I love the Chelsea! My mom has been here for 2 years but the new administrator puts a bad taste in My mouth. Very distant/cares more about herself then interacting with the residents or staff. I’m really happy with the care and social interaction however.

My first impression is place is in need of a major "facelift". Specifically, found spider webs, live spider crawling on the wall, chipped paint and dust. Residents appeared to be depressed, listless and not really happy. Staff also needs more professional customer skills. Screaming at the relative of a potential resident is totally unprofessional.

Although my initial tour and correspondence with the person who is in charge of intake was amazing, we were extremely unhappy with everything. They told us that they would be able to take care of my father-in-law and that his health concerns were not going to be an issue. He was there for a total of five days in which two of them were spent in the hospital because they told us that there would be no issue with taking care of his catheter. Yet every time there was an issue they sent him to the hospital. We then realized it was not the best placement for him, and we pulled him from the facility. Yet they would not reimburse us any of the money that we had put out which I understand was not going to be reimbursed, but they lied to us and said that they would be able to handle his health needs and they couldn’t. So for the five days that he was there, it cost us over $[removed] and they wouldn’t refund a penny. Horrible customer service.

Mira Vie at Brick charged a convenience fee for use of a credit card for payment of which we were not informed, or we would have paid by check. Nor does it appear anywhere in the 26-page contract we signed. As a matter of fact, it states that the "Total Amount Due" is $[removed]for a 30-day stay within the contract and they charged $[removed], a $[removed]increase. We got nowhere with attempts to receive a refund for this charge. Once our loved one was discharged, the Administrator never returned calls nor emails about this matter. While in residence, the staff paid no attention to the dietary restrictions we informed them of. It was typical of other businesses in that field in that staff complained about the number of clients that they were assigned. That's not the fault of the resident.

I would tell others not to send a family member here. Constant turn over of administrative staff, single elevator on the assisted living side frequently down. They feel as though if they bring food and arts and crafts to the second floor residents then they have done their job. No consideration if residents have appointments to attend. Dining quality has decreased significantly

I am sorry to say at this point clear steer away from this facility-It has gone so far south in the last year and a half. It’s hard to describe how little they care about the people who live there. The management company Distinctive Living, director, J[name removed]and the [name removed] lawyer could not be LESS empathetic, compassionate and concerned. The conversations that have been had with them are so frustrating and sad There has only been one working elevator for months. It is a safety issue. The general council knows about this so does the director of the facility. I can’t even imagine what would happen if they were a fire and all the people upstairs in a wheelchair were trapped, but they purposefully for months and months pretended the broken elevator was being used for a family moving in. Suddenly I wrote this review and they finally fixed it but it was broken for 8 months. The place in Pennsylvania. exploded and all of these residents are on the second floor, think about it….

Not professional or responsive I would not recommend them. They can improve by being more responsive to family members and caregivers of prospective clients and communication of the process from start to finish would have helped.

Facility was nice. Clean. Kitchen staff was fine and food was okay. Management was non existent after move in and would not return phone calls. Nursing staff was at a very high turnover. Head of nursing wouldn't ever return emails or phone calls.

Stay far away! Majority of the photos on this site are not even close to reality. This place looks like it’s about to fall apart any second. Extremely outdated for the prices they are asking for a Resident to pay. Common areas are unkempt. Bathrooms filthy. Ceiling tiles stained, falling out. Elevators old and slow. Looks like nothing has been updated in the building since the early 70’s. It smelled of must. My husband and I were shocked at how different it was from the photos on the website. We called for IL and my husband had to call the sales person multiple times to try to schedule. Never received a call back. Had to stop in unexpected to try to catch someone to give us a tour. Desk workers had to call several Managers before finally getting someone to reluctantly give us a tour. Construction happening, residents were sleeping in common area, there was no activities, so they must have fallen asleep due to boredom. Residents looked miserable. Save yourself time and go somewhere else

The high scores this place gets was from the previous owners. This place is grossly mismanaged on a variety of levels. Only care about the almighty dollar and not the best interest of the Residents. In one year they have been through more Directors then I can even keep count of and I don’t see the current ones being there for much longer either. Calls go unanswered, no call backs, communication is non existent. I am currently touring other Facilities for my loved one.

Yeah, this place is getting worse and worse over time. Where to start, how about the management team up front that only sit in their offices, and when you do see them, they are leaving for lunch, which seems like all the time. They are lazy and, to be honest, one of the worst run business I've ever seen in my life. Once, when two of them came back from lunch, they smelled of alcohol and to what some employees say that quite often they smell of it. The sales lady lies and ignores the residents when they finally move in. The Executive Director seems like a child and has no clue what she doing at all. The nurses, well, when they have them are I guess decent, but they come and go like changing clothes. The aids do nothing at all besides sit around and talk or play on their phone. I pressed my mom's pendent, and it took over an hour for them to come to the room. Basically this place needs new management all in all clean house and start over the management team!

I have a very close relative in this facility and there isn't enough personnel to care for all these poor people and the ones there don’t have empathy for these patients at all. The aids are always on their phones, that door that goes out the parking lot doesn't work, the alarm of that side door doesn’t sound to when going out. They don't really care for these people as i watched one lady in the front office area walk right past a resident asking for help. Honestly it was disgusting what i saw and witnessed it myself. I tried to spoke Director about what I seen but she told the lady up front she was busy and closed her door which was very disrespectful. After that incident I knew this place is no good for anybody. when I go the Memory Care part of the building it always smells like urine. The aids always sit around the kitchen area and talk on the phone and ignore the residents. This plave is out of control and you can't speak to anybody in the front offices as they are always gone.

I would never recommend that horror show of a place to anyone. Worst place I could've ever admitted my father.

When my relative moved in this assisted living facility it was [community removed]. [community removed] was recently taken over by Mira Via. After [community removed] was taken over by Mira Vie, the quality of care became awful. We paid extra for the facility to supply my relative with her medication and there were a minimum of 2 instances where the medication was not delivered. The facility had a GI outbreak and the relatives of the tenants were not notified and there were no signs posted at the facility. My relative had a infection and it took days for them to do the bloodwork. If you call the nurses office, the office will never get back to you. In order to minimize the impact of the poor medical care, we even hired a private aid that supported my relative 10 hours a day. Due to the poor medical care we rushed my relative to another facility and disposed of her couch in their trash and now the facility is charging us $[removed].

The memory care was absolutely horrible for my mom. Most of the staff was lazy, not educated on dementia, didn't care about anyone but did care about getting their lunch order to Sheetz. The nurses didn't work well with Careline Hospice (horrible too). My dad is in Assisted living, no house doctor for entire building just nurse practioner. He gets evening meds at 9:00pm most nights, most people are sleeping at that hour. Staff isn't consistent, actually short staffed. Some weekends hardly anyone. On tour they make you think it's like a 5 star resort but in reality it's not.

All categories are 1 if I could rate below that I would. Horrible experience please be advised when you are referring people's loved ones to Maumee Point