Great Lakes Management

This is a very new community and they are trying to still get onboard. The internal communication with the staff could use improvement. The staff communication with the family was not good, as there were delayed responses to communication or requests from the family. There are three meals a day served to the residents. Some of the care offered includes medication management, dressing, bathing assistance, and hygiene care. It appeared the community could use more staff and training to assist with the care of the residents.

My loved one likes the food. They offer a lot of activites. The value for the money is good. We picked this community, because of the immediate avalability. I would recommend to other families.

It is a nice community but we think the staff team could have better management, communication and organization. They could also keep notes on medication management, meal times, etc.

Currently there is no director of nursing and the care has been really spotty to the point that we had to bring in our own equipment for our loved one. When my loved one moved in he didn't receive a Emergency call button for over 6 hours. They staff is very short staffed however they did get a new cleaning service that has been decent. I believe they shouldn't be taking in more residents if they don't have the staff to properly take care of them. Long emergency call waits to the point of no response at all. My loved one just doesn't trust the staff to properly help my loved when in need, when there is in enough staff it is good unfortunately they can't be everywhere at once and help everyone. Really hard to get ahold of the health care staff. After addressing our concerns with the staff we have seen some changes within the community but not much. However my loved one does love the food provided with the community. My loved one enjoys the activities provided. The building is very modern.

The staff could be better at improving their communication with us and do better and keeping us up to date with what is going on. Also since we have been there they have had quite a few staff members leave so they are experience some turnover

I have been talking with the staff about clear communication - so that has been an issue to date. They are having a hard time getting consistent workers just like everybody else these days and I believe that that is causing that lack of communication. There are improvements that they could make that would better our experience.

The food is delivered to my loved one is Styrofoam containers and it arrives cold, so my loved one doesn't care for the food. They do have an alternative menu for the residents to order off of, in case they don't like what is being served. There is a staff member that my loved one really enjoys to work with. There is also a woman who was cleaning during my visit to see my loved one and this staff member was very bubbly and helpful. I think this is a good place overall. My loved one is receiving some physical therapy, medication management, bathing assistance and more as some of the care types available.

Experience, very frustrating, wellness director is hard to get ahold of and doesn't respond to message requests. Office staff cant answer basic questions. Newly hired nurse is very receptive and helpful she gets a 5

This particular facility is fairly new, it's a little over a year old. They're having staffing problems, probably like everyone else. It's a nice place; its pretty and its new, but it's going to be like all the others - except that it's pretty and new. Everyone has issues, so I'd say it's as best as it can be for the situation that you are currently in.

Most of the administrative staff has turned over since he has been here which has only been a couple of months, so things have been very unorganized. The response times to button calls has been hours. When we toured they told us it was a 5-10 minute average and we have never seen anything close to that. In general it is a beautiful new building with great food, but the quality of care has been tough.

Like so many other places right now, they are dealing with staffing shortages and that is affecting the quality of care that my loved one is receiving.

Norbella Savage was a newer facility. We experienced some issues with billing and miscommunications, partially due to staffing issues and a change in ownership. While you could move belongings in on the weekend, they didn't explain that officially move-in day had to be on a weekday when staff was there. They also didn't explain very well requirements and things you're responsible for. Because it was newer, it seemed like a fairly nice place. And the staff seemed friendly and easy to talk to. We just had a lot of issues and weird things initially. For instance, we had moved our loved one's bed in ahead of time on the weekend, and someone had slept in it. And furniture had been moved. I was not really happy about that. When I came to them with concerns, it always took some time for them to handle, which was frustrating. Right now, my loved one seems comfortable there, and that's the most important thing.

I wouldn't go there again. They have problems with their staff. The fellow that started out there when we got there left. And they just don't have enough help. My loved one told me the food was good though.

The common areas are very clean but I do feel like my loved ones area could be cleaner than what it is. Some of the workers are more experienced and some of them are new there are just certain things that need to still be smoothed out in the community. The meals are excellent and they just hired an activity director and things are getting started up now with the director.

The staff members here at The Preserve could be more helpful and friendlier at times.

On our initial tour the staff members were very friendly, and the cleanliness of the community is a 5 star, but our loved ones individual room would get a 3 star. It is a newer community so it is very inviting, but w are having some issues. A lot of it has to do with staffing issues which we know all communities are struggling with. sometimes it takes them longer then usually to get to our loved one when they press the help button. There aren't as many activities going on as we would like, so right now it is just not really meeting expectations.

There are only 20 residents at this time. It is new and beautiful. The apartment is very nice for our loved one. If all amenities were available it might be better. Things are starting to slowly open up here.

I appreciate [name removed] giving my Dad a great tour. This facility is in the mid-range for cost but the bedroom is small. The pro is that it is close to Southdale Mall.

I found this place to be too dark,it had dark woodwork, the hallways were rather narrow. It just was not inviting, actually rather depressing atmosphere. Otherwise it seemed to have all the necessary amenities.

Very nice but Dick felt it was a little too upscale for his needs and background, and he might not fit in.