Great Lakes Management

Our experiences in this community have been good for the most part. The community looks great, they keep everything very nice and clean. Most of the staff is excellent while a few need more training and supervision, particularly some of the overnight personnel. The Care Unit section is understaffed for handling the special needs of some of the patients in that area. Many activities and special events are offered. The food is good. The management staff is friendly, helpful and cooperative with family.

Mother has been here 3+ years. Place is very clean, staff very friendly and helpful. Meals uninspired and bland, though most of the wait staff (mostly young students) are cheerful and friendly. Additional services are very expensive and a very poor value. Tenants are required to pay for cable, whether used or not. Med and nursing management easily add $350 to $500 per month, for minimal service, and management (Gentle Touch) is argumentative, defensive, and need to be checked on constantly.

Needs something less like city. Pond and benches near by would be nice.

St Therese in New Hope a wonderful place, but not a good fit for Mom, apt's too independent and removed for her situation. Place is not updated enough for w/c accessibility either! Activity room teeny, hallways narrow etc.

Large facility. Able to meet many different levels of care. Food choices good. Activities were average. Staff was involved with residents and residents knew the staff.

The facility is beautiful. There has been no activities director for 3 months. Most of the good staff is leaving, including the director.

I have a dear friend who has lived here for several years. On multiple occasions she has told me about lack of adequate food offered- - ie, no bread for breakfast. This means no toast whatsoever. This has happened more than once. Other times, There was no dessert at dinner, or as a last ditch effort, a package of mediocre cookies were passed around. These are just a few of the complaints re food, there were more. And they were ongoing, it was not an isolated incident. These folks look forward to meal times and have prepaid for their meals. This poor service is horrific, IMHO. If I worked here and saw no bread available for breakfast, I'd hop in the car and run to the grocery store and buy a few loaves! I am really disappointed in their food service. When I told my friend I wanted to make a complaint about this, she begged me not to- she didn't want to make waves and said she would be very embarrassed. So I took no action. But I note these food issues were ongoing last year and I don't know if they have improved or not. I would not recommend this place, based on Their high food charges and poor food delivery.

After five months, there are still things to work out. At 98 years old, Mother is blind from macular degeneration and very hard of hearing. Some attendants do not announce who they are when they enter her room. They go in and out quickly, not giving her a chance to ask a question or request additional help, even 'tho she is paying for 15 minutes of service time each time they enter. It took three months just to get the food service people to follow her instructions to cut up her food. There are individuals in management and on the attendant staff who are very caring and responsive, but overall, there needs to be more training of the aides, especially considering the cost of care.

The Glenn Minnetonka is a beautiful place with lovely surroundings and right in the heart of senior-friendly Glen Lake area in Minnetonka. [name removed] is right next door, dentist, hair salon, two restaurants, post office, service station and tax prep are also close by. If you or a loved one do not require daily assistance, this is a good place for you. If you require services somewhere between basic assisted living (which is identical to independent living except for the meal plan) and care suites, this may NOT be the best place. Anything extra will cost you (escorts, meal delivery, safety checks, med administration, etc.) and the cost will vary from month to month depending on your needs. You will occasionally be urged to consider moving into the higher cost care suites because of this. Some of the aides are great, while others are curt and rough. The food service recently switched over in the fall of 2017 and has taken a nose dive in quality. Do your homework. Many Assisted Living communities now offer tiered service plans which are determined after a nurse performs an initial assessment meaning you will know yours monthly cost is going to be upfront.

The sale pitch by [name removed] was what we wanted to hear, but the results have not been what I expected. My mom’s medication has been late to were she taking it in the afternoon instead of in the morning before she eats. We were also told that there is a buddy system to help my mom get to know people and be brought to meals and events. She’s been there over 2 weeks and nothing very discouraging. My mom had a gluten diet and lately she’s been eating salads almost every night

Unfortunately, we are feeling uneasy with [name removed] placement at the Preserve due to what we feel is predatory behavior by administration. They added on medication management without a signature or consent and billed an additional $[removed]k per month. Our guard is up that they are not committed to the best interest of their residents, but in financial gain.

The food and service is bad. Their billing is not honest they show a balance do of over [price removed] and they tell him he owes around [price removed]. per month and will not tell me or my dad what the [price removed]. on his bill is. I think it's against the law to not say why the balance is over [price removed].

Hard to get answers or get ahold of people. Better communication, phones manned, bills broken down by services, more activities on the weekend too.

Generally the room his room was not clean when I visited. Generally the quality of care was poor when I visited something was always amiss with my that's care. Sometimes they would hustle in when they saw me and kind of act like they were always on their way. The food look like crap and my dad hated it all. I think the activities were lame. Not a lot of off property activities like going to actual church or going to the actual grocery store and they have the van but they didn't take people out. They're very quick to send my dad to the hospital when things got dicey without really giving us time to help. Some of the staff had extremely long fingernails which is not conducive to care of others. Many of his items went missing including his [fee removed] hearing aids. So generally I would not suggest this place to anyone. Sorry.

My experience was not good. I was looking for a place that my mother. The caregivers were inattentive. They were sitting with feet kicked up, and one man was sitting on top of the desk. I was not even greeted by any of them.

My mom has been @ The Glenn Cottages for a few months now. 1st her electric razor disappeared. Then PJs worth $50. Recently a $150 hooded cable knit sweater from Ireland disappeared along with a hoodie. One day magazines were spread around her chair on the floor. Fall risk. Yesterday I stopped by at 1:30 pm and she didn’t have her teeth, which meant she had 2 meals without them. She also didn’t have her hearing aides. Sometimes she has someone else's glasses on. Today no glasses. D/T being a fall risk she is also supposed to have hospital socks with grippers or shoes. Neither today. She recently broke her hip @The Glenn. When I voice my concerns I am told by staff that I have been warned multiple times not to talk to staff. (Not true). The director stated they had young girls working there and she was afraid of them quitting. She did ask me not to talk to staff at that time. I should be able to advocate for my mother. She’s moving as soon as we can find another place.

My father moved out from Broadwell 2 months ago. The facility is perhaps too new. They were short staffed always in the kitchen, nursing, housecleaning, and bathing. Many others are moving out too. It is important that others thinking about moving in know about the problems they are having. I would not recommend them at all.

There is not a nurse on duty after 4pm or on the weekends. She doesn't get her medication for days before we find out. We have been through several nurse managers and its only been 7 months. Needless to say,, new problems with each turnover. Staffing is mostly pool or temporary staff. There is no way to reach anyone after 4pm.

1st. Management needs to be improved upon. In decisions and difference of procedures between the various management personnel are troublesome and indecisive to the residence. 2nd. The meal plan has changed three times in the just 12 months that my loved one has been a resident of the Talamore. 3rd. Housekeeping is not set up in structured. They don't seem to know whose signed up, what they signed up for, and the frequency, and that's without commenting on the quality of housekeeping that is provided. It seems staff is constantly changing. 4th. The kitchen does not seem to actually have a chef. More of a kitchen manager, to a meal program that is contracted out. Weight staff is constantly changing, doesn't seem to be trained, and therefore the quality of service the knowledge of what is going on is confusing to the staff and the residence. Food quality is substandard for this type of facility. The menu options and meal design doesn't seem to be consistent. What they say is the meal evening meal for a day when you actually order is different. And staff can't answer any questions or provide any substitution yet the kitchen has substituted for what's on the menu. 5th. Policies change, example: 4th floor was designated as Independent however that changes. I suspect this is just an example depending on what management needs are to increase income. 6th. Most changes are unannounced to residents. Conversationally with other residents, commenting at meetings or "complaining" has no impact. Suggestions by residents for additional supplies are ignored. 7th. When I attempted to inquire about the details of Assisted Living: pricing, benefits, criteria for level identification etc, I was told they could not share that information with me. These are just overall representations of the areas of concern / disappointments. I could not, in good conscience, recommend Talamore.

Executive director has not answered any of my attempts to talk- then the rent raises and I'm done and moving mom out- terrible review I'll give to Broadwell for anyone.