Great Lakes Management

The Memory Care staff is terrible. We are looking to move our loved one as soon as possible. Management only pays lip service to the issues with staff sitting on their phones while patients go unattended.

They are doing well with the food and activites. They could do better with, communicating the billing procedures, and the leasing process. The administration staff is terrible.

We moved my grandmother into Broadwell when it was brand new; we loved the physical space - so light and open, and made allowances for it being new (no activities initially, still hiring staff, etc.), but during the several months she lived there, the care actually got worse. Many of the initial staff left over the course of those months, not only aides but many of the directors. My grandma has dementia and staff were supposed to be helping with dressing, bathing and escorting. We were paying for these services but they were not being consistently done. By the end of my grandma's residence staff were not escorting her to any meals; instead another resident who also has memory problems would come to walk down with her. Staff were very slow to respond to inquiries - taking days to reply to calls or emails, sometimes not responding at all. There was no cleaning staff and the cleaning done being done by the aides was minimal. After the culinary director left my grandma was hardly eating. We moved her to a new assisted living community and both her improvement and the improvement in the level of care at her new community has been amazing. If your loved one needs any type of assistance I strongly recommend looking for a different community.

Beautiful place. Nice common areas and nice units with a variety of floor plans. Food is good with a nice variety. Assisted living plan is pretty much a farce. Weeks go by without anyone coming in to clean or do laundry. Daily nurse visits, what's that? The place is woefully understaffed. If you want a nice place to stay and not cook it's probably a good choice. If you need someone to come help you with something, I'd look elsewhere.

Our loved one really likes the apartment she has for what it is - it is upscale, clean, spacious and new which is actually what drew us to the community. However our loved one is needed and paying for certain services and unfortunately she is not getting them, so they could work more on bettering their follow through process.

Some things the Broadwell Senior Living community could improve on would be their record keeping, their response time to call buttons and their overall engagement with the residents. If your loved one needs any type of assistance, and they need to rely on the nursing staff to monitor, do check ups, or any extensive care, this is not the place for them. Even if your loved one is fine now in independent living by may end up moving to assisted living, we would still not recommend having them stay here.

I know with covid many places are short staffed, but they hire unqualified and very poorly trained RAs who don’t stay. On my atour exaggerated claims of services, and activities offered and what exactly is done don’t match. Poor communication, inconsistent food etc.. Never sign a month to month lease for their last increase was $500/month and it could be increased at anytime. In the end it felt more like a nursing home and depressing.

I would tell other families they're better off hiring home help than going here. I think that's true for any community. For what you pay for, you might as well hire your own help. One of the main reasons my loved one chose The Glenn Hopkins was the activities. They have an activities sheet that makes it look like they have all these activities, when in fact people don't show up for them. Before moving in, we explained that she really likes to play cards. They said they had tons of cards and Bridge players. After moving in, that was not the case. And they didn't really do anything to help with that either. She would show up for an activity, and there was nothing. They didn't have anything where they tried to integrate the person into the community. There was no real orientation/integration procedure. Also the food was not good. Often she was sick from it. It was very salty. And if she would ask for something simple like a banana, they wouldn't have it.

What they told my mother and what they provided were two different things. 1. Food quality inconsistent and run out of food at meals. 2. Nurse on staff, but only available in bldg. M-F until 5 then on call. Not in bldg on weekends. Not available for independent living. 3.poor staffing and not well trained. 4. Poor RA response time for assisted living residents. 5. No regular transportation for anything. 5. Owners show lack of concern. Rent just raised $500/month equals $6000 /yesr for all residents (seniors on fixed incomes). That’s up to a 30% increase.

The residents were very kind. There were many promises made and I think it is because they are challenged finding residents to fill this beautiful new facility. It was a constant change of staff and also really short staffed. Meals could be difficult to get delivered due to staff shortage. Housekeeping was RARE if at all! It is a BEAUTIFUL facility. It has the potential to be amazing... however think maybe it needs a huge support of experienced senior living staff and staffing that supports this. If you or your parents need some help, or potentially could need help I would strongly encourage you to keep looking. Maybe with a little more time to get where it needs to be to be, supportive and appropriately staffed , then it may have the ability to provide the care you or your parent needs . I am only writing this review, as I wished this was out there when I was looking for my parent.

They promised my father timely assistance for toileting, e.g., and yet he waits much longer. I believe that they are chronically understaffed.

My mom was in the assisted-living originally and then moved into memory care. These numbers are regarding memory care. I ended up moving her out of there because it was so bad. The memory care facility has received multiple complaints. It is very hard to understand the staff. A lot of the caregivers need much more training would not recommend this memory care facility.

All would be a zero. Her care was horrible and all they were concerned about was getting paid. Staff was no where to be found. She had a small bed sore upon entering the facility and they did not turn her like they were supposed to and she ended up hospitalized with a major infection on the wound that got substantially larger and ended up being the cause of her death. It was too deep and surgery would have been more painful and would probably not have healed from it because of the extent of the degradation of the wound while in their care.

If you go to Caretta assisted living please make sure you read the agreement with a fine tooth comb. And if you improve make sure you let them know that you no longer a service you are not any longer or they will charge you until you inform them. They give us an activity calendar. I only went to three activities between April and now.

As mentioned in other reviews, the staff here seem terrible. None of them seemed happy with their jobs, and no interactions with residents from staff. Lots of sitting of care staff and no one smiles here. The attitudes of staff are cold and unfriendly. Was very disappointed.

We have filed an MAARC report with the State of Minnesota. Broadwell Senior Living is a terrible facility! We would not recommend to anyone! Experiences: -incorrect medication given to resident -false reporting on blood pressure readings -high staff turnover -increase fee without assessment

Beautiful building but if you need any assistance do not bother. Poorly staffed. Poorly managed. Poor work ethic. Poor communication with families & residents. Frequent changes in leadership. Ombudsman involved due family complaints. Stay away.

Don’t be fooled, like I was, by the beautiful lobby. Yes it is beautiful , but…the staff is awful, the management is difficult to reach and poor follow through. My Mom was in Memory Care. During the tour the Sales Associate said that Memory Care people would attend social events with assisted living residents. Nope! They were locked away and weren’t included in group activities. Very disconcerting. The Sales department lied to me and said that an Elder Waiver is available. As of June 2023, when we moved my Mom out of there, still no Elder Waiver.

My husband's care was not good so far as the aids. The nursing staff was really good with the exception of being short staffed. The upper management for the most part were kind and helpful. However, due to being so short staffed, I had total lack of communication to the point of total avoidance with the head nurse. From what we have witnessed with the care services wasn't good. Personal hygiene was not addressed and the direct approach was demeaning. Sorry to say!

I told the director and the nurses why I was removing my husband after 9 days and they took notes to hopefully educate the nursing assistants or whoever are in charge of patients. But from things I have heard from hospice and others that go to norbella Savage nothing has changed. My CNAs for In-Home Care have serviced many facilities and I have heard many a Horror Story. Unfortunately, this is not just my opinion but I've heard from others that have told stories also that have been in there for one reason or another including clergy, hospice, physical therapy. I'm afraid that whole system is totally broken because it's extremely expensive and the care is given according to level of care and how many minutes it would take to do a specific task and then the patients are basically left on their own. It is strictly a money-making business.