Great Lakes Management

They have a wonderful activities department. The facility is beautiful. Staff rarely interact with individuals , water at meals being provided at meals is inconsistent. In the last two months my Mom’s bedding was washed once in two months and she had three showers- they were offering them early in the morning before breakfast while she had been getting them at 10:00 without problems if they provided one. She frequently wore the same clothes morning and night for up to three days. They have dramatically raised rates - significantly higher than other homes.

There was a lot of staff turnover during our time here. There was a major lack of patient visits and over site. The management seemed to be overwhelmed. Based off our experience, I would NOT recommend Talamore St. Cloud to others.

Beautiful place and many employees are excellent but the leasing agent said whatever he thought we wanted to hear and even outright lied at times to get the sale. Just 10 WEEKS after we moved our dad in, they increased his rent 6%. They only offer month to month leases so with a month's notice, rent can go up anytime.

Was going to place my parents at The Preserve because they both needed memory care and they had very large memory care units that would allow them to live together. We gave them a deposit and the Preserve cashed the check to put us on a waiting list. Several month went by and I had not heard from them. I called to ask where we were as we needed a place soon. They had no record we were on the list because of incompetent people, and did not know we existed except for that they took our money. My mother passed away and I had a bad feeling about them after their mixup and asked for a refund of the deposit. I even gave them a copy of the cancelled check. The administrator left me voice messages that a check was being sent. It has been six months of unreturned phone calls and a letter threatening legal action to get the money they admit they owe us, but we have nothing. They have stolen from a man with Alzheimer's. Do not trust this poorly run business.

From the residents point of view, the aids are brutal, mean, and demoralizing. That has been the biggest issue. The management are all friendly but they are very hard to get a hold of and do not call you back when you reach out. The director we first started with got us in here but then moved on to another facility. Overall it has been a very bad experience and we would not recommend Broadwell Senior Living to others looking.

My family members found this community. It has not been a good experience for me, but has been a good experience for my spouse. I would like to get out of here. Most of the staff is really good.

Broadwell should follow the golden rule. Treat others how you want to be treated.

Talamore Senior Living was not the experience we were hoping for, they were not able to meet the expectations we had. The facility is absolutely beautiful and there is good potential there but they fell short. If your loved one needs very minimal assistance this would be the place for them, but anything more then minimal the care lacks.

Beautiful facility. If you base your review on a tour and not the care, sure it is 4-5 stars. IF you want CARE then rethink as it is ONE STAR! If that! look at report cards. License issues around May 2021. This is valid. Lovely residents who deserve so much better!

We had to find a short term respite facility fir our mom after hip surgery. In touring the facility, it was clean and staff very welcoming. Upon choosing to put mom here we received a care plan, menu for daily meals and a necklace that would call a staff member if mom needed assistance. Needless to say we removed mom after 2 weeks. Short staffed and care plan not followed. We even had a medication scare. Don’t let the newness of facility pull you in. Very dissatisfied.

My Dad passed away at Cottagewood the day after Thanksgiving 2020. My Mom and I are still waiting for my Dad's belongings. Treasured items that have mysteriously disappeared and the Executive Director just doesn't seem to be able to find them. We have photos of them at Cottagewood. My Dad's good coat, a handmade blanket from Thailand, we received his lamp back with a broken shade, the cord from a brand new electric razor to name a few. Would not recommend this place the Director, nurses, and staff don't care about the resident's belongings.