Harmony Senior Services

It is definitely not worth the money. There are lots of inconsistencies here between what you are promised and what you really get. The lady in sales and marketing seems very nice. However, when the executive director said he was an advocate for all of the residents here, he has definitely not been an advocate for me.

My Mom was a resident there for four years. I pulled her out in April. She kept getting multiple skin tears and bruises. Food was terrible. They great staff left almost at the same time. I lost track of how many executive directors they had. I wouldn't even put my pet there now.

They put in the wrong account no. For my bank to withdrawal my rent then charged me a late fee of [Amount Removed]. They put the wrong no. In 4 times and then threaten to evict me if I didn't pay the last month's rent in 7 days. I had talked with the business office and the man in charged had said he would let me know if there was a problem but all I got was the eviction notice. Also there is a new kitchen manager and most of the help have left (she claims she didn't fire any of them). The food has gone done hill and a good portion is unalterable. We receive a weekly menu but at least 50 0/0 of the time it is not what is on the menu. Half the time we can not have soup or salad or fruit with our meal even though we are paying for that to be included in the meal. That is a sample of what is going on.

Very rude and lazy staff. Extremely rude and dishonest manager. Bait and switch rooms left my mom at farthest end of hallway with male residents coming in her room and bathroom numerous times. Had to send pictures repeatedly of dirty bathroom and full laundry baskets numerous weeks. Finally started taking laundry home and doing it myself. Couldn't get her out of that place fast enough. Also, I forgot to mention that mom lost 20+ pounds in the few weeks we had her there - they failed so many times to come let her know meals were ready and never gave her any replacement meals. And the meals in memory care are not good at all.

Make sure you stay on top of the aids, cleaning when supposed to, laundry when supposed to and management. They like to make excuses for themselves. My aunt didn't get her medicine for the first 6 days. Kept leaving dirty poop and urine and trash can in her room and smelled bad. Multiple days dried up poop left on the seat.

The administration is horrible. They won't return phone calls or emails .

My mother in love is a resident at this facility and she has been having problems with her medications. The pharmacy will send her meds over but the facility will lose them or cannot find them. These are opioids that are needed for pain management. They need some type of oversite with their handeling of scheduled medication.

Based on staff and care. No response to request for help/needs, medication not given, no visitation to room, bathroom covered in feces from nighttime until 3pm after several requests, left in hallway bent over back of chair after reported, injured falling out of wheelchair while attended by staff. Food: positive Cleanliness: building clean Room: positive Activities: excellent After 3 1/2 days Harmony's doctor recommended hospitalization. He walked in to Harmony. He was taken out on a stretcher. I've tried hard to find excuses for the lack of care including [name removed] attitude. I was there most of every day and had Carilion Hospice for support as well. Had his prescribed medication been given and just a bit of attention given to his needs, I believe he could have had a satisfactory stay. Our Carilion hospice representative can substantiate all issues.

It has been nearly a year since my mother was there so hopefully they improved. They were not capable of taking care of someone in her condition at that time. I transferred her to another facility after one month there. Be careful of facilities claiming they can do more than they are capable of. Diamond Ridge even sent a person to my mother's rehab location to evaluate her condition before accepting her. They made it sound so great how much they could help her. I even paid $2000 per month more for special care above the normal rate. Turns out they didn't have the staff to even provide basic care. I feel all they wanted was our money. They even staged the work station with two employees when we did the tour of the facility. The month my mother was there we never saw anyone there again when we visited.

Horrible. They do not care for the residents. They don't keep them dry. They administer meds they shouldn't be on. They let residents smoke in the building.

The overall experience has been a 1. Cleanliness, as far as cleaning his room, which is included in his rent, has only been done one time in six weeks. It’s supposed to be cleaned every week. Friendliness has been about a 3. Quality of care—who knows, because he doesn’t get any. Administrative staff has been a 2. We were lied to about multiple things. We were told we could move his furniture in by [Date Removed] as the new carpet was promised to be installed. We arrived on [Date Removed] to move furniture in and absolutely nothing had been done to the room. We made several calls, mostly unanswered, until we finally reached the salesman. After multiple calls, we learned that the carpet was not ordered. It took almost 3 weeks to get the carpet in and the room cleaned. He finally got moved in on [Date Removed]. We were told he would be compensated for the days he was not able to move in starting Dec 31. That was a lie. They did pay for Dunbar transfer to move him (costing [Amount removed]), but refused to compensate him for the rest. At [Amount Removed] a day, that’s hardly fair. Then the custodian threw away the bed slats to the bed and the brackets holding the mirror to his dresser. My BIL cut some wood for the slats so we were able to get the bed together. The brackets were supposed to be replaced, but as of today they have not. It’s ridiculous. The food has been a 4. Can't rate the activities because he hasn't participated in any. Value for money has been about a 3.

The communication is awful--stay on top of your loved one's care-- don't put your trust in the facility

Look elsewhere. Cleanliness was not a priority there. I saw a resident fall and hit her head and when I told someone, they did not jump to action. My father fell two weeks prior and then fell again after he got back up. Somebody saw him fall and hit his head and then watched him get back up only to fall again. Very disturbing and concerning. There is more, but I will leave it at that

Find somewhere else to take your loved one. This place doesn't know how to take care of memory care patients. They are also mean and rude.

Often times they would set her in the dining room and put food in front of her, but she could not feed herself. This was our experience a year and a half ago, I am not sure if things have changed since then.

During the ice storm in [date removed] not only did Harmony at Bellevue’s (Harmony Senior Services) generator only heat 3 common areas of the 1st floor of this 3-story 180-unit facility when temps dropped to -0.6°F to 2.1°F, they were also misleading in their emails to loved ones about the situation. They did not tell us that residents were having to sleep in chairs & their wheelchairs in those 3 common areas for warmth, or that the emergency outlets were not working consistently, or that they had a staff member guarding an exterior door to keep memory care residents from wandering off, or that the fire panel was not being powered so they were on a constant fire watch from [date removed]. We should have been told the truth about what was happening. The news footage shows that my mother's room was in the lower 50's after only the 1st day without power and before temps dropped to -0.6°F to 2.1°F. That’s minus 0.6°F. [website removed].

The only person who was actually nice to deal with was the sales lady. Once we got in felt like we had been taken. Switched room from the one we were originally shown. They put her at the farthest from the nurses station which didn't really matter because no one was ever there anyway. Memory care had scary men walking into mom's room repeatedly all hours of the day and items repeatedly stolen. Laundry was never done unless we questioned it and then she didn't get linens and clothing back. Room and bathroom cleaning was non-existent unless I sent them pictures showing how bad it was. Extremely rude administrative staff and remainder of aides sat in corners or outside on phones all day. Couldn't get her out of there fast enough!

My mother never set foot in the facility because her health took a severe downturn the day before I was supposed to move her in. I had to get a lawyer and it still took a year to get my contractually agreed upon amount of money back. Excuses after excuses and it cost me

They could return my [fee removed] deposit now that my Dad is not moving to Tennessee - which they promised me they would under these circumstances. Instead, they have kept the money and refused to communicate with me or Tennessee state officials about the refund. They are liars and i would caution anyone from putting a loved one under their care. If they treat potential residents this way - how do they treat their residents when they only look at them as potential profit.

I wrote an earlier review of the unprofessional customer interactions I received from [name removed], Director of Sales and Marketing about not getting my deposit refunded. Once I reached out to their corporate office, I was contacted immediately and my deposit was refunded. Thank you to the corporate team for such fast and professional communications and actions. Although I have been made whole again, my initial experience with this facility has not been favorable and that will be the message I give when I am asked about my experiences.