Harmony Senior Services

Our tour at Harmony was awful and completely unorganized. I wouldn’t put anyone there.

In the care of this community our loved one had fallen four separate times, three times resulting in having to go to the emergency room. Certain aspects of this community were excellent, however if your loved one is at fall risk do not put them at Harmony memory care. They just did not have enough staff and did not make enough changes.

My parents were in assisted living. We had issues with missed medications and there were missed showers for my mom and those were our two biggest hangups and why we ended up moving them both out. Their billing was very difficult to understand, when we called to get clarification no one would ever respond so communication was an issue. Based on our experience, I would not recommend at this time.

The concierge staff seemed disorganized and not very welcoming. The work staff coming into work seemed unhappy and disgruntled. The property didn't feel like home. It felt closed in and confined. Some rooms had an sewage smell to it. We smelled it even with our face masks on.

Our loved one was a handful but sometimes we do believe the staff members were in over their heads when it came to the care. They did have to let our loved one go but they helped us find a new community which we appreciated. We just think our loved one needed more care then what they could offer

When my loved one moved in she was one of the first residents. The management there was fantastic at that time. There was a change of staff after my loved one in. This went bad after these changes. The community asked for my loved one to leave. They felt she was a little to much to take care of. My loved one felt the nurses coming in the middle of the night and it felt like she was being pinched. The activities were convenient for my loved one. They had a movie theater, hair salon, and it was one stop shop for the residents.

After we chose the community and paid, things changed. Meals were not warm or on time. Very well intentioned but understaffed. My brother lived there about a month and a half. Residents seemed to be happy. My brother liked socializing at dinner. We expected more for the cost.

I visited the memory care unit and was very unimpressed. It just made me feel that those poor people were trapped in a very uninspiring space forever. There is a nice, but small outdoor space. There are a lot of other memory care options available in this area

Rooms nice but very tiny.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

Our dealing with Harmony Square of the Crossings is totally a mentally, physically, and financially hurting experience. Just in a mere week after we sent our loved one to them, we received at least four different kinds of conflicting messages from them: * Comforting remarks that our loved one is in good hands, and that they are used to handling difficult situations; * Calls for help to deal with our loved one, as we were the supposed professionals; * Decisions to deal with difficult situations, which are not followed through; * Ultimatum to kick out our loved one, no matter what. Fortunately, Poet's Walk accepted the outcast, our loved one. And thanks for their professionally executed care plan, our loved one is on his way to his normal life.

My mom has been living here for two years. Initially the help was really good, but management is terrible. Lots of turnover. My mom is in a wheelchair and on oxygen, many times she has to wait 30 min - 1 hour to use the bathroom. We have a camera in her room so we have been able to document the timelines. However, our concerns fall on def ears. The aides work really hard but how can two people care for over 25 residents. There have also been times that my mom has had a scheduled shower, only to find that the aide didn't have time to give her one. It is frustrating because the facility is beautiful, but we are looking to move her.

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.

High staff turnover. They forgot to order my mom's prescription drugs which she ran out of and had to be without for 3 days. Alarm bells in the apartments do not work well or staff ignores them. My mom fell in the bathroom during the night and no one responded to the call bell. She laid on the floor for 3 hours until she could get herself over to the phone and dialed 911. Rescue squad come up to her room and helped her back into bed. When I questioned staff about it the next day staff was never even aware the rescue squad had been there! (Poor security) They denied it ever happened! I obtained a copy of the rescue squad's report to show them. Never even got so much as an apology. They cut back on the frequency of doing laundry and bathing from what was originally promised because they can't seem to hold onto their staff. Poor management. Be forewarned: If your loved one requires hospice care and does not live on the first floor, hospice will not be allowed in to see them. Staff says having hospice patients on upper floors is in violation of the fire code. In my mother's final dying days, I had to run around looking for an assisted living facility that would allow her to have hospice services and move her. It was a nightmare.

Poor management, does not value staff. Takes cnas 10+ minutes or longer to respond to residents rooms. Short staffed constantly. Unable to find help when you need it. Staff does the absolute minimum. Rooms are not cleaned properly.

I spent a great deal of effort researching a memory care facility for my husband. I loved everything I heard and saw at Harmony Memory until my husband took residence. Unfortunately, once he arrived there was zero attention given to his needs and medication.

I really don’t like to bad mouth a facility as I appreciate the hard work that it takes daily to care for these residents but the facility did not hold up promises and or any sales pitches to entice my decision to pick for my loved one. It was a disaster with in my opinion only I felt not enough attention was given to residents and more fooling around by employees. The answer I always got to any question was “I don’t know”. So one would have to do the research and visits , some unannounced to find their decision. The place looks rich and expensive but memory care? For me, NO but for you maybe or yes!!!

My mother was a resident of their memory care unit for just 3 months when Harmony demanded that we provide her with 24/7 care from a home nursing agency. This would be in addition to her cost to remain at Harmony. They stated she was roaming the halls, entering other patient rooms and displaying other behaviors consistent with someone with dementia. There’s no way my mother could afford their demands, so they discharged her! I am still stunned that a memory care facility was unable to care for someone with dementia. Fortunately, we were able to get my mother into a better facility that loves and is capable of caring for her.

We are very disappointed in the care of the people on staff of the assisted living floor. “Assisted living” isn’t what we experienced. There was an attitude of “I don’t really want to help” that was evident in the responses of the “caregivers.” The workers didn’t seem to want to be there or care for the residents. We ended up leaving as a result of it.

My family's experience has been deeply disappointing. We've experienced constant staff turnover, aide issues, inaccurate menus/activity calendars, unavailable meals & basic food items, unidentified food, missing laundry, maintenance & structural problems, sanitation concerns, solicitation by third parties, and situations raising serious concerns about resident safety, privacy, and supervision. The services & terms outlined in the Resident Agreement too often fail to be upheld. Problems that should be handled by management have required repeated calls, emails, escalation, and intervention from state personnel & local elected officials. State regulators have also documented numerous deficiencies over the years. Despite repeated leadership changes, the problems persist. Harmony's management fails to consistently provide the level of care and service that families are paying for and residents rightfully deserve. For what families pay for assisted this level of dysfunction is unacceptable.