Heritage Management Services Inc

The person who wrote the "food was phenomenal" below was written by former upper management. The food was horrible and never what the menu stated in December 2017. Hopefully by this time (Oct 2018) that problem has been rectified. But the staff is amazing...above and beyond amazing.

I took a tour on a Sunday so there weren’t a lot of people available to speak with. It was very expensive, and the location wasn’t ideal, but I liked that if his level of care were to change, he wouldn’t have to move to a different facility. The thing that really turned me off was when someone from the facility texted me asking “what would it take to get Mom and Dad in here”, even though I told him my Mom had passed 10 years ago. It felt like he hadn’t listened to me at all. We went with a different community in the end.

I did not like the size of the apartments when I visited. They had a small living room with a window seat for your guests to use. The community was clean and the people I met were nice.

When touring the community they thought they were not able to handle my dad's care based on his previous community experience. The staff did not want to try to give him shot that would help his behavior. They were not a suitable fit.

We had a nice tour of this community. Everyone was very kind, and polite, All our questions were answered. The community looked nice, and well maintained..

It is an okay community. They do offer a lot of things for the residents to do. Mom really did not do much. We like that it was close to us. Mom will be moving because they do not have the means to take care of her.

I really expected more from this location for how big the community was. I was not very impressed with what I saw during my tour and was very concerned that there was no staff on the floor or any where to be seen during my visit. I did not feel this was a good fit for my loved one and would not recommend this place.

The food is really the best thing about Benton. They serve fresh homemade meals. Once the summer college help went back to school youcould really tell, Benton house was not as clean. The activity director seems to be excellent for those who do not have a memory issues. I had to go to the laundry room and was amazed how dirty it was.

The staff at this community are the main problem. My parents have Dementia and Alzheimers and the staff are letting them make decision about their care although we have a POA. My Father was taken to the emergency room and I was not notified by the community I was notified by the emergency room. The community itself is beautiful and the food is good. We pay extra for my dad's care and they do not make sure my parents shower and change their clothes on a regular basis. They oversold the abilities of the staff.

I think overall they do a good job at Benton House of Tiffany Springs. It's a very nice looking community, and they have all sorts of things to offer their residents. They've got a great variety of activities and trips to go on, and Dad really seems to enjoy the food! My only complaint is that they seem understaffed, the people who work here are friendly and professional, but they seem stretched a little thin sometimes.

Engaged with residents love on their people. Continum of care.

I did visit Fountain View and spoke with director. Beautiful facility but there was no availability and it was out of our budget. Director was very nice and up front about what they could provide. Could have been our choice had the price been within our grasp.

If your loved one needs help with their oxygen use, forget this place. They may be qualified to administer meds and insulin injections, but they cannot or will not help your loved one get their portable oxygen units ready for trips outside their room to go to the dining room.

This facility has so much potential. The staff has always been wonderful to my mother, but it seems to be a revolving door. Management either runs off the excellent employees or they just don't pay well enough. Our family is happy with our choice for mom, but the management of the facility needs some improvements.

We had a terrible experience with the MorningStar at Arrowhead community and have since moved both of our parents. I would NOT recommend them for anyone dealing with a male dementia/Alzheimer’s patient

My loved one was previously a resident at MorningStar at Arrowhead. I would never recommend this place to anybody. Everything that they tell you upfront is not what happens there and they don't really care about their residents. Only the ones that managed to take care of themselves. My grandma's bed and linens in her closet were covered in feces and so was she. Dried feces on a regular basis. I paid for shower services, which were never done. She was left her in her room every single day, they didn't even try to get her out. They brought her food to the room in Styrofoam. Her silverware went missing, even after I replaced it. Her clothes were never changed. They consistently yelled at her while she laid in bed, for pushing her call button too many times, even though she was in pain. All of this was caught on camera. My grandma lost so much weight and none of her clothes fit. They never had an activities director and didn't really have activities.

The community itself is very clean and the administrative staff team are very friendly, whenever we do have questions or concerns and we bring it to their attention they are very responsive. However the care team (nurses, aids, med techs) the friendliness can be a hit or miss and at times it seems like they do not communicate with one another. Also the meals could be improved, our loved one says they are not that good and dry.

I feel the community was deceiving about taking my loved one, and then backed out.

It is a nice big place, but pricey and we were worried with our loved one moving from assisted living to memory care it would be to overwhelming. We had some major problems with communication during her stay it was awful, they would never update us when something happened to our loved one. We also had many many billing errors

The staff members at the community are all really nice, and the treated our loved one well. However, sometimes they just did not tell the truth especially within the administration issues.