Heritage Management Services Inc

A great tour of a great community. [name removed] answered all our questions. The facility was lovely and extremely well maintained. Residents spontaneously told us how much they loved living there which speaks a lot for it.

Our overall experience with Orchard Pointe at Arrowhead has been great so far. Staff have been very welcoming, from the office staff to the servers in the dining room to the staff who bring in her medicine or help her bathe. Everyone is friendly and very responsive when she's asked for assistance. She hasn't participated in any activities, so can't respond to that, but they do offer many activities for residents. Food is good, although they don't have the variety. Her room size is ideal for her. She's in a 1BR unit around 550sf, and they come weekly to do her laundry and clean her apartment, which they do a great job keeping it very clean

People were friendly, room was good size, and [name removed] did a good job. I left a deposit the day I toured. One week later I said I would like to live there. The main reason I like it is because it’s pet-friendly. Where I live told me to find my dog a new home in 30 days which is almost impossible. I said- if my dog goes, I go!

This is a lovely place. has everything you could possibly need. I would have picked this except for the price. And the halls smelled so good.

Orchard Pointe Glendale is a compassionate assisted living community. It is a lovely facility run by a supportive team of caregivers. The meals are tasty with a variety of choices. There are a variety of activities (music, games, lectures, library, visiting areas, learning center, gardening) to stimulate the residents. The caregivers are friendly, like “Cheers”, a place where everyone knows your name. The residents are checked on and well cared for. Each resident has a button to push for assistance when needed. There is weekly housekeeping. Orchard Pointe Glendale is a happy place and feels like home for residents and visitors alike.

I have enjoyed living at Orchard Pointe at Glendale for the past 3+ years. The employees are carefully selected, well-trained, and professional. They are compassionate and friendly. The environment is comfortable, with pleasing decor and a small town atmosphere. The activities team offers many types of past-times. We enjoy games, educational events, exercise activities, crafts, Bible studies, worship services , outings to lunch, and shopping. Once a week we gather in the dining room for a fun happy hour with professional entertainers. Transportation by car or bus is available for doctors’ visits. Most of the food is made from scratch and very good. The chefs provide a large variety of foods and many choices for each meal. We have access to a primary care provider who makes house calls one day a week. There is a gym available, along with physical therapists who can provide rehabilitation and strengthening services. I am happy to endorse Orchard Pointe as my friendly home sweet home.

Dad lived in another assisted living place for 8 years. It changed hands and went downhill. We moved him and mom to Morningstar in 2024 and it was so much nicer. Orchard Pointe purchased Morningstar last year and we were concerned about new ownership. However, we were pleasantly surprised. The staff is very caring and kind. The building has stayed clean and the activities are outstanding. Rarely is there any issue and if something happens, it is resolved quickly. My father is 101 and loves it here. Has made many friends.

My wife and I arrived here in [Date Removed]. She has dementia. We lived together for a while. However as her condition worsened she was moved to the memory section. She is well cared for. Her needs are met and she is as comfortable as she can be under the circumstances. I am doing quite well in assisted living. The staff are very friendly,capable and eager to please. I have no complaints and would highly recommend Orchard Pointe Glendale.

The building always appears well kept and pleasant. The staff are friendly and truly care about the residents. Definitely would recommend The Heritage at Northern Hills to others.

The staff are all very friendly and helpful. They were very flexible when working with our schedule.

We are very happy with Broadwell. It is always clean and they are very helpful with my 94 year old uncle. He does not complain about the food and can get outside to walk.

All the help are friendly. Residents are friendly. Enjoy the good activities and companionship. Nice to no residents are safe.

I really liked the small neighborhoods of only 14 residents each. Benton House was very clean. The common area is very comfortable for residents and also inviting for family to be able to visit. I am happy that we’ve chosen this facility for our father. I believe that he will do well here.

The atmosphere is bright and welcoming. The staff are pleasant and encourage positive attitudes. Residents are treated with dignity and respect. They have freedom to live their lives as they choose with the help they need to remain safe.

Excellent facility

I love everything about it here. Especially the employees. They are kind, patient, personable and oh so helpful. I have recommended this home of mine to everyone.

Staff has been excellent, in particular [name removed] who was my initial contact. Very knowledgeable, extremely helpful on making decisions on what was best for my mother. When we moved in, everyone of the staff who would be responsible for my mother's care came by and said hello to my mother. The food ad rate is a 3 to 4, pretty average, but I only tried it once and my mother seems to be pretty happy with that so far. The rooms in January area are clean, so I'd rate it a 4. We had one small problem with move in and that the door lock for my mother's apartment for whatever reason I was not working. They did fix it the next day. They have daily activities which my mother is taking part in and those seem to be pretty good. The staff is very good about encouraging residents to take part and letting them know what is going on. Sad rate that a 5. Unfortunately, for my mother, she started out an assisted living, and we determined pretty quickly that she needed to be moved into a more secure and safe area for her, so she was moved into memory care a few days after moving into assisted living. So they may need a more thorough process to determine what is appropriate for the resident in situations like ours. It's difficult to know how she was going to respond, but it became pretty clear that she just didn't have the skills anymore to manage on her own. I will say that their process did not seem to be any different than the other places I researched. All of them said they believed she could manage on her own in an assisted living. My mother seems happy in the memory care unit and at Benton House in Raymore so far. Can't rate the memory care unit yet as I have not gotten as much feedback. However, the staff has been very helpful and I think they're doing a great job with her.

My mom has been very happy with Broadwell as an I. Staff is so kind. Administration is very thorough, helpful and friendly. Facility is very clean and well kept. I would and have highly recommended Broadwell to others.

What we like the most about Benton House is that it seems to be the perfect place for my mother in law. She is surrounded by people her own age and they have plenty of events to keep her busy if she likes. Timing was perfect.

From the very beginning, working with Emily and the entire team at this facility has been nothing short of a blessing. Emily's warmth, professionalism, and genuine heart made a world of difference during what can often be a difficult transition. She took the time to answer every question, ease every concern, and made us feel like family from day one. What truly sets this community apart is the deep level of care and intentionality the staff brings to each and every resident. They aren’t just doing a job - they are living out a mission. The team prioritizes creating not just a safe space, but a joyful, enriching, and dignified environment for everyone who calls this place home.